Customer Service Advisor
12 Month Contract
Monday to Friday
Milton Keynes Fully Office Based
£23,400 rising to £27,000, performance based

My client, a luxury automotive brand, is looking for a Customer Service Advisor who is passionate about providing the highest level of customer satisfaction to ensure customer loyalty. As a Customer Service Advisor, you will ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through their finance contract.

Customer Service Advisor Role and Responsibilities

• Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
• Record all queries and action points on the relevant department customer contact system.
• Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
• Perform other ad-hoc tasks that may be deemed necessary.
• Prioritise and organise workload to ensure completed within service level agreement.
• Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets
• Being proactive in supporting the team in identifying new processes and department improvements.

Customer Service Advisor Key Skills / Experience

• Previous experience working in a telephone based customer service role
• GCSE or equivalent English Language and Mathematics is preferable.
• Previous customer service experience, preferably within the finance industry.
• Effective telephone skills in both written and verbal.
• Excellent administrative skills.
• Keen eye for accuracy and attention to detail.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
• Demonstrate ability to learn and employ finance and credit-control knowledge.

Customer Service Advisor Benefits

• The Opportunity to work within a leading automotive brand
• Facilities include: - onsite cafe and free car parking
• Long-term career progression with potential to be made permanent.

Role Advertised: 25th April 2024

If you are interested in finding out more about this role, please apply today because we d love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, Sales & Digital Marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit www.ascendantrecruitment.co.uk