Recruitment agency serving Milton Keynes, Northampton and the surrounding areas

Welcome to Ascendant Recruitment... deliberately different

We are a specialist recruiter for Milton Keynes and Northampton, providing the best quality candidates for our clients in the local area.

  • Office administrators
  • Sales administrators
  • Marketing administrators, coordinators and executives
  • HR administrators, coordinators and executives
  • Finance administrators and accounts assistants
  • IT technicians and IT support analysts
  • Warehouse assistants and warehouse operatives

 

Jobs in Milton Keynes and Jobs in Northampton 

Ascendant Recruitment are Deliberately Different. Find out why 

If you’re a client looking for your next candidate, see our section for employers

 

Featured jobs View All

Systems Analyst
40000 - 50000 per annum

Systems Analyst £40,000 - £50,000 OlneyMy client is looking for an experienced Systems Analyst to manage internal systems, facilitate seamless processes and assist the Financial Director in data analysis.Key responsibilities will include but are not limited to:Manage internal systems and act as key contact for system providersManage system changes without interrupting user interactionDevelop a portal for both internal and external usersProject manage systems integrationProvide support and training to system usersDesign, create and maintain user roles, profiles and hierarchiesUnderstand user needs and create bespoke reportsAnalyze data through regular monitoring of system and data flowsUnderstand the field service management systems and assist with data analysisCreate automated integration between systems to enable data transfersAssist the Finance Director with any other data analysis and make recommendations on internal improvements. We are looking for someone with: Experience of managing CRM systems, ideally SalesforceExperience of managing field service systems, ideally ServiceMaxAbility to prioritise and multitaskExperience of managing ERP systems,Self-motivationExcellent interpersonal skillsKeen eye for detail and analytical skillsExperience in creating automated links between systemsStrong communicator at all levelsExperience in a manufacturing environment If you feel you have what it takes, please apply today because we'd love to hear from you! Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.In line with new data protection legislation, we will hold your data for 14 days, and if by that time we have not communicated and put appropriate consent in place, we will delete your data from our systems.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Client Services Manager
26000 - 32000 per annum KPI Related Bonus

Client Services ManagerNorthamptonSalary: Up to £32,000, plus KPI related bonusMy client is looking for a very client focussed Account Manager to be the primary point of contact for one of their key clients. They are looking for a real "go to" person who is happy to be the project lead and somebody who provides both strategic and operational support at every level. You will recognise that relationships are incredibly important and develop and maintain strong and effective relationships with the key contacts around the client's business. You will drive a collaborative can-do attitude within the Client Services Team, providing leadership and management support for the Client Services Executives, enabling them to deliver exemplary Account Management service. Essential Job FunctionsEstablishing & maintaining strong client relationships through account management which will include regular telephone and email communication and face to face meetings.You will interact & communicate effectively with other departments and subject matter experts, ensuring that the appropriate people around the business are briefed with important information relating to the clients account.Ensuring that expectations are managed both internally and externallyIdentify patterns, trends and present actionable insights from large datasetsUse BI tools available (Business Objects) to produce marketing reports (standard & bespoke) and customer data for analysisProvide accurate and relevant insights to support business objectives and help inform key decisionsUnderstand and track customer journeys and behavioursAddress client requests, challenges and concerns ensuring the resolution of issues in a timely manner, with follow-up when appropriate.Analyse client performance using the systems, data & reporting tools that are available to provide insight and feedback to the client whenever necessary or appropriate.Providing regular business updates to the DMD & MD both verbally and in writing (email, presentations & reports).Provide & present KPI information in monthly operational meetings and quarterly strategy meetings with the client and senior management team.Manage & co-ordinate administrative support for the clients Subscription Marketing Team: Campaign set up (source code, web administration, product administration). Facilitating client meetings: Agenda, minutes, actions grid.Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Systems Analyst
40000 - 50000 per annum

Systems Analyst £40,000 - £50,000 OlneyMy client is looking for an experienced Systems Analyst to manage internal systems, facilitate seamless processes and assist the Financial Director in data analysis.Key responsibilities will include but are not limited to:Manage internal systems and act as key contact for system providersManage system changes without interrupting user interactionDevelop a portal for both internal and external usersProject manage systems integrationProvide support and training to system usersDesign, create and maintain user roles, profiles and hierarchiesUnderstand user needs and create bespoke reportsAnalyze data through regular monitoring of system and data flowsUnderstand the field service management systems and assist with data analysisCreate automated integration between systems to enable data transfersAssist the Finance Director with any other data analysis and make recommendations on internal improvements. We are looking for someone with: Experience of managing CRM systems, ideally SalesforceExperience of managing field service systems, ideally ServiceMaxAbility to prioritise and multitaskExperience of managing ERP systems,Self-motivationExcellent interpersonal skillsKeen eye for detail and analytical skillsExperience in creating automated links between systemsStrong communicator at all levelsExperience in a manufacturing environment If you feel you have what it takes, please apply today because we'd love to hear from you! Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.In line with new data protection legislation, we will hold your data for 14 days, and if by that time we have not communicated and put appropriate consent in place, we will delete your data from our systems.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Client Services Manager
26000 - 32000 per annum KPI Related Bonus

Client Services ManagerNorthamptonSalary: Up to £32,000, plus KPI related bonusMy client is looking for a very client focussed Account Manager to be the primary point of contact for one of their key clients. They are looking for a real "go to" person who is happy to be the project lead and somebody who provides both strategic and operational support at every level. You will recognise that relationships are incredibly important and develop and maintain strong and effective relationships with the key contacts around the client's business. You will drive a collaborative can-do attitude within the Client Services Team, providing leadership and management support for the Client Services Executives, enabling them to deliver exemplary Account Management service. Essential Job FunctionsEstablishing & maintaining strong client relationships through account management which will include regular telephone and email communication and face to face meetings.You will interact & communicate effectively with other departments and subject matter experts, ensuring that the appropriate people around the business are briefed with important information relating to the clients account.Ensuring that expectations are managed both internally and externallyIdentify patterns, trends and present actionable insights from large datasetsUse BI tools available (Business Objects) to produce marketing reports (standard & bespoke) and customer data for analysisProvide accurate and relevant insights to support business objectives and help inform key decisionsUnderstand and track customer journeys and behavioursAddress client requests, challenges and concerns ensuring the resolution of issues in a timely manner, with follow-up when appropriate.Analyse client performance using the systems, data & reporting tools that are available to provide insight and feedback to the client whenever necessary or appropriate.Providing regular business updates to the DMD & MD both verbally and in writing (email, presentations & reports).Provide & present KPI information in monthly operational meetings and quarterly strategy meetings with the client and senior management team.Manage & co-ordinate administrative support for the clients Subscription Marketing Team: Campaign set up (source code, web administration, product administration). Facilitating client meetings: Agenda, minutes, actions grid.Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Latest Insights

Bullying in the workplace: What to do?

The definition of bullying is when an individual or group of people with more power, repeatedly and intentionally cause harm to an individual or group of people. We assume this type of behaviour is left at the school gates; that bullying is a problem which only affects the younger generation and won't be tolerated in adulthood. But this isn't always the case. In 2016, a study revealed that 75% of workers are affected by bullying. Bullying in the workplace can be incredibly distressing for those involved. It can affect mental health, self-esteem, and if left unresolved, the victim may decide to terminate their contract of employment. At Ascendant Recruitment, we wanted to write about this topic as it's an issue that affects many individuals and businesses, big or small. It's important to deal with each case in a professional and sensitive manner. So what can employers do to prevent bullying in the workplace? What procedures should be in place to protect staff and minimise conflict? Ahead of World Day of Bullying Prevention on the 1st October, and to shed some light on the issue, we spoke to Sarah Neyland, the MD of People Tower Ltd, an HR consultancy based in Milton Keynes. Sarah has over 30 years' experience in HR, and works with smaller businesses advising on disciplinarians and dismissals. How often do you come across cases that involve harassment or bullying in the workplace? "It's more prevalent with larger businesses as there's less transparency and it tends to be impersonal. In my experience, smaller businesses suffer less." What are most common examples you've seen? "The majority of cases involve disputes between older managers with younger staff. I've worked a lot in the manufacturing industry, and have seen cases where managers have been vocally aggressive to staff. There's a real dichotomy between old-fashioned management techniques versus the procedures in place today. This causes resentment and conflict." "Discrimination is easier to deal with, as it's evidence-based and there's less of a grey area. If someone has made racist or sexist comments, for example, they are easier to report and most workplaces have anti-discrimination policies in place that are effective prevention measures. However, bullying can be hidden and is not as transparent." What advice you'd give to someone experiencing bullying in the workplace? "Talk to somebody. If you've got an HR department go to them and start keeping a diary. The more facts you have recorded the easier it is to use as evidence. It's also important you get as much support from colleagues as possible." What advice would you give to an employer? "Investigate the issue properly. Look into the case and act sensitively and professionally. Try and find as many objective ways to gather evidence, such as speaking to employees who might have witnessed the bullying." "Talk to the individual affected (in a private space) and try and understand the case. Who else was in the room? Was there CCTV etc.? Be gentle with people. Try and get them to be honest." "Make sure you have a basic policy in writing or procedure in place, and that there's an HR advisor to report to. Seek advice where needed. Make it clear that bullying and harassment won't be tolerated." Ask yourself the following questions:

  • Are you creating a safe, protected and supportive culture?
  • What can you do to improve the work environment?
  • Who can you speak to for objective, trusted advice on the issue?
If an employee has escalated the issue to HR, but is dissatisfied with the support, where should they go next? "Speak to someone who is sympathetic and more senior than yourself - perhaps a line manager or head of department." "Alternatively, there are a number of helpful tools online, such as the Acas helpline which offers free and impartial advice. If you're looking to take your case to employment tribunal, you can call the Tribunals helpline on 0808 800 2222." "For businesses and employers who are looking for further HR support, People Tower Ltd is a local boutique business that offers consultancy services. CIPD also provide useful tools, content and case law on bullying and harassment in the workplace." Finally, we asked our MD Nick Peacock for his thoughts on bullying in the workplace. What advice would you give to someone who has experienced bullying in their previous role, but is interviewing for a new position elsewhere? "I would always advise that any description of bullying is not raised in an interview. Discuss the most cogent reason for you moving on from your last role [with your recruiter] and stick to that when you are interviewed." "It's important to put the bullying in context, because typically it's one person administering the bullying. It's best to be professional and focus on the new role itself and why you're suitable as an applicant. Try and view it as a fresh start!"  

Why giving to charity is important

Although it may appear that there is an international day for 'everything' now, today is in fact International Day of Charity - and I think it's an important one to blog about. It was set up by the United Nations and aims to address global issues and humanitarian problems throughout the world. They chose today as it marks the anniversary of Mother Teresa's passing. I think it's really important for local businesses to support charities when they can and I'm pleased that Ascendant Recruitment is now in a position to be able to give back, especially to the local community. If you look on the Ascendant Facebook page, you'll see that lots of the team have taken part in various fun runs and marathons and I'm always pleased to lend support. And following a very serious accident for one of the team, they received a lot of support from Spinal Injuries Association - so this is another brilliant charity I want to be able to support. Giving to charity is a very personal thing - there's lots of different causes you can support from animal welfare to overseas aid and disaster relief. Interestingly, medical research was the most popular cause in 2017. According to Charities Aid Foundation (CAF) 26% of donors gave to this cause. So how can you help? There's loads of ways that small and large businesses can support a charity. Whether it's a bake sale or a sponsored walk (or run!), it only takes a small team of dedicated and determined employees to organise an event that could truly make a difference. Consider charities that are local to your business. There are some truly inspiring projects and organisations that do great work right on your doorstep. Here's a round-up of some of our favourite local charities that continue to inspire us with their incredible efforts to improve lives. #1 Worktree.org, MK This initiative gives young people the opportunity to talk with industry professionals in a relaxed informal setting. This is a cause that Ascendant Recruitment are pleased to be a part of and I recently visited Lord Grey school in Bletchley to meet some pupils and discuss the realities of working life. When I was at school, the careers service was incredibly poor, but this initiative gives young people access to what's out there. It's incredibly valuable and they do some great work. #2 Keech Hospice Care, Luton and south Bedfordshire Providing free, specialist care for adults and children who have terminal illness, this charity provides outstanding services (including respite care for family and friends) that are invaluable to a lot of families in Luton, south Bedfordshire, Hertfordshire and Milton Keynes. #3 Growing People (Urb Farm), MK If you're green-fingered and looking to support a local enterprise that combines training, education and horticulture then this could be the charity for you! Growing People, an initiative based round the corner from our offices in Wolverton Mill, cultivates produce using environmentally-friendly techniques. Why not sign up to the delicious veg box scheme today? #4 The Bus Shelter, MK Shockingly, many of us are just three pay slips away from losing our homes and ending up on the streets. In their own words: 'A homeless shelter on wheels to reduce rough sleeping in Milton Keynes... with your help we can provide over 5800 safe, warm nights for people forced to sleep on the streets.' We hope this post has inspired you to roll up your sleeves (or dig deep into your pockets!) and get involved. It's important to remember to give what you can, whether that's monetary donations or volunteering your time, there are so many ways you can make a difference.