Recruitment agency serving Milton Keynes & Northamptonshire

Welcome to Ascendant Recruitment... deliberately different

When it comes to choosing a recruitment agency, you will want to work with a company who has your best interests at heart, who truly understands your needs and will work tirelessly on your behalf. A consultancy who returns your calls, always keeps you updated and creates new opportunities. At Ascendant Recruitment, we use our insight and expertise to provide a service that is deliberately different.

Since we started in 2003, we have established a reputation as a leading recruitment agency for Milton Keynes, Northampton and the surrounding areas. To find out how we can help you, please get in touch!

Featured jobs View All

Field Business Development
£36000 - £36000

Summary: The BDM is responsible for growing the business and achieving established territory sales goals. Customers include contractors, floor owners, and distributors. Essential Job Responsibilities: Responsible for meeting revenue and margin goals in territory Manage floor owner, contractor, and distributor customers Identify and develop new customers Maintain and grow existing customers Identify customer needs, and value sell products and solutions Assist with product demonstrations and field tests Prepare and present effective proposals, negotiate and close contracts Maintain high level of product and process knowledge Represent company at trade shows and exhibitions Establish sales budget, pipeline and forecasts for territory Manage KPI targets, e.g. gross margin, sales growth, new customers, customer visits Manage expenses to company guidelines Qualifications: Equipment sales experience in a B2B environment, to the construction industry Knowledge of concrete technology and applications Interest in technology: features, performance and benefits of equipment Self-motivated with demonstrated ability to excel with minimal supervision Capability to influence across an organisation, at multiple levels Proficiency in Microsoft Office suite On offer is an amazing opportunity, generous salary, car, mobile and laptop. You will be covering the whole of the south-east of England including all of London! Does this sound like you? Then don’t delay; apply today! As a result of the volume of applicants we receive we will be unable to respond to each of you. We will endeavour to respond to successful applicants (to this role) within 24 hours of your application. To keep up to date with all of our vacancies please follow us on twitter, like us on face book and register with us on our own website.

Customer Service Administrator
£17000 - £20000

An exciting opportunity has ariven within a fast-growing, bespoke delivery company based in Milton Keynes! Due to their continued success, they are looking to recruit an Administrator/Customer Service/Dispatch operative who has the real drive and enthusiasm to succeed; to be a key member of a fantastic team and grow with the company. The ideal applicants must have: A Confident telephone manner as you will be dealing with the public. Competent in Microsoft Outlook, Word and Excel. Have a good standard of spoken and written English. Able to work on their own initiative and within a team. Experience in route planning desirable. Excellent geographical knowledge would be helpful.   Does this sound like you? Then don’t delay; apply today!   As a result of the volume of applicants we receive we will be unable to respond to each of you. We will endeavour to respond to successful applicants (to this role) within 24 hours of your application. To keep up to date with all of our vacancies please follow us on twitter, like us on face book and register with us on our own website.

Administrator
£16000 - £16900

(Drug and Alcohol) Department: Operations Anticipated Working Hours: Full-Time - 35 hours per week (9.00am to 5.00pm Monday to Friday) Reporting To: Associate Director of Operations (Clinical) Level: Administrative Deputising For: N/A Subordinates: N/A Location: Northampton SUMMARY Main Objectives (Purpose of the Role in the Business) To undertake the co-ordination and administration for drug and alcohol testing services. To provide an administrative service t   Job Title: Administrator   Department: Operations   Anticipated Working Hours: Full-Time   - 35 hours per week (9.00am to 5.00pm Monday to Friday)   Reporting To: Associate Director of Operations (Clinical)   Level: Administrative   Deputising For: N/A   Subordinates: N/A   Location:   Northampton   SUMMARY   Main Objectives (Purpose of the Role in the Business)   To undertake the co-ordination and administration for drug and alcohol testing services. To provide an administrative service to the clinical operations team   SPECIFIC DUTIES   Drug & Alcohol Services   Co-ordinate and arrange drug and alcohol testing programmes as required by the Medigold client base within the specified SLAs.   Booking in PTS medicals and all the administration regarding this.   Daily liaison with the nationwide drug and alcohol testing provider.   Deal with client queries relating to drug and alcohol testing including answering questions, providing quotations and advice.   Dispatch drug and alcohol results to the client the same day as they are received.   Liaise with the Medigold Medical Review Officer for all positive results or any complex queries.   Input all data on EMMA for billing and update the tracking spreadsheets to provide management information to the clients on a monthly basis.   SLAs.   Answering and triaging inbound telephone calls within agreed timescales. All voicemails to be responded to within 6 hours     GENERAL OFFICE DUTIES   Assisting new members of staff during induction and probation periods Assisting with colleagues work during absences Attending meetings and training sessions as required Any other request made by a Manager or Director Providing holiday cover within the clinical operations team     REQUIREMENTS FOR THIS ROLE   There are no formal qualifications required for this role however an NVQ Level 2 (or equivalent) in Customer Services or Administration is desirable. Experience in an office environment is essential. Experience of dealing with clients/customers is essential. Knowledge of Outlook and Word is essential and knowledge of Excel and PowerPoint is desirable. Experience in diary management is desirable. Experience within a role requiring good geographical knowledge is desirable.   SKILLS   - Customer Service skills - Good administration skills - Good UK geographical knowledge - Diary management skills - Organisational skills - Exemplary communication skills - Attention to detail - Good telephone manner - Proficiency in Word, Excel & Outlook - Time planning and priority setting - Good Interpersonal skills - Flexible in approach   BEHAVIOURS:   - Responsible & “Can-do” attitude- Trustworthy and honest - Enthusiastic - Remain calm under pressure - Professional in appearance and approach

Service Centre Team Manager
+ bonus of up to 2k

Are you looking for a new challenge? Do you have excellent people management skills? If yes my client an international manufacturer and distributor are looking for a Service Centre Team Manager to join their team. This position has come about due to expansion and if you are passionate about working with your team towards targets and KPI's then this role is for you. Your primary role would be to ensure that products sent to your facility are repaired and returned to their customers within specific time-scales. Responsibilities : Oversee a team of 20 Keep track and enhance product turnaround Keep the team on track to reach KPI's Report into senior management Ideally you will be: KPI driven A good understanding of targets Good People manager Excellent IT skills Hours: 40 hours per week Mon-Fri Salary: £30-32k + up to a £2 bonus. Ideal candidates will have some form of engineering knowledge or come from an engineering/assembly background. This is an excellent opportunity for someone wanting to join a leading global company who reward their staff for loyalty and commitment, offering a highly competitive salary and benefits package, together with excellent opportunities for the future.

Latest Insights

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Are you talking more than you're listening?

In some of my previous blogs Ive discussed the importance of ensuring your business is customer-centric. In a competitive marketplace where our customers have a wealth of choice at their fingertips, you cant afford not to be! This week I want to focus on one particular part of delivering great customer service: listening. Salespeople are often described as having the gift of the gab and Im sure weve all come across salespeople who live up to this stereotype. Whilst being able to speak up when needed and think on your feet are certainly valuable attributes, I would argue the skill of listening is just as (if not more) important. In todays busy world, communication is more important than ever, yet we seem to spend less and less time really listening to one another. Listening skills are essential not just for building a successful career, but in our personal lives too. Genuine listening helps build relationships, solves problems, reduces conflicts and improves accuracy. In the words of the philosopher Epictetus, we have two ears and one mouth so we can listen twice as much as we speak. Yet research shows that on average we remember between just 25-50% percent of what we hear. By becoming a better listener, youll improve your productivity as well as your ability to influence, persuade and negotiate. Here are a few ways you can do this: Pay attention:At the risk of sounding obvious, when someone is speaking to you, make sure you maintain eye contact with the other person. When they are speaking try to fully focus on them and push aside distracting thoughts. Its easy to start mentally formulating a rebuttal while the other person is speaking but try to keep an open mind. Dont forget to also listen to the nonverbal actions of the speaker their body language will also convey their message. Show that youre listening: While they are speaking, use your own body language to convey that youre listening. e.g. nod occasionally, smile and use other facial expressions. This will help you to stay focused and avoid your mind wandering. Encourage the speaker to continue with small verbal comments such asyes and uh huh and use open body language. You can also occasionally question or comment on what the other person has said. Provide feedback: As listeners its important to be careful that what you hear isnt distorted by your own personal beliefs. To avoid misinterpretation its a good idea to summarise their points periodically and ask any questions if youre unclear. Dont interrupt: Just as we teach our children its rude to interrupt, we need to remember to continue practicing this into adulthood! When a person is interrupted mid-flow they could interpret this to mean any of the following: I dont really care what you think. Im more important than you are. What I have to say is more interesting or relevant. This is a competition to see who can shout the loudest. Try to allow the speaker to finish each point or pause before asking any questions. Interrupting is likely to not only frustrate the speaker, it will also limit the full understanding of the message. Show empathy: Last but definitely not least, try to show empathy to the speaker. Empathy is at the heart and soul of good listening. Try and put yourself in the shoes of the other person and allow yourself to imagine how they are feeling. When you master the skills of becoming a great listener you can truly deliver an excellent service to your clients, customers and colleagues in your working life (not to mention becoming a better parent, partner or friend in your personal life). Through actively listening to your clients you have a great opportunity to build a thorough understanding of their wants, needs and challenges. You can then provide your clients with tailored solutions to start building long lasting business relationships. Written by Nick Peacock, Owner and Managing Director, Ascendant Recruitment Limited

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Why your recruitment strategy could be failing and ways to improve it!

While most employers will agree that finding the right people to work for their business is critical for success, Im often surprised to find that not all companies actually have a recruitment strategy and of those that do, many tell me they still struggle to find the talent their business needs. If your business is struggling to meet its recruitment goals, this could be why: Are you setting objectives? Has your company set objectives or goals for your recruitment campaign? Many businesses do not set this out at the start, meaning theyre unable to establish a ROI on their activity. This especially becomes an issue once their budget runs out and they have nothing to show for it! Is the perceived candidate shortage real? I have spoken to many employers who tell me there is a shortage of good candidates. Whilst in some cases there may be some truth in this, in many instances, the company is simply not looking in the right place! Advertising roles on job boards and looking on LinkedIn are just two ways of sourcing candidates. By employing other methods e.g. advertising on Facebook and reaching out through your network, youll be able to reach passive candidates who may not be actively searching, but could be open to discussing your position if you demonstrate how you can develop their career and meet their personal desires. Tip: Some companies will look for a near-perfect fit for their job description when recruiting for a role. By being a little less specific in the person specification for example or possibly offering some flexibility on the working hours, you may gain access to a wider pool of talent. How smooth is your recruitment process? If youre creating great job ads and advertising your opportunities in the right places, the next thing is to make sure youre not turning off potential candidates with a poor recruitment process. If youre unsure, its a good idea to put yourselves in the shoes of the candidate and go through the application process. How easy is it to apply? Is your application page responsive to mobile devices? Is the candidate able to upload a cloud-based CV? Do your candidates receive an automated response acknowledging their application and outlining what happens next? Is the application as easy and straightforward as possible for the candidate or are there any ways this could be improved? Do your interviews turn candidates on or off? If you want your candidates to feel engaged and valued, its important to maintain communication with them throughout the entire recruitment process. The interview itself is no exception. Making candidates wait around, not having read their CV prior to interview, poor interview skills and hiring managers who dont represent your company as you would like, can all contribute to an overall negative experience and drive top talent into the arms of your competitors. Are you embracing technology? Having worked in recruitment for over 20 years, Ive seen first-hand how much technology has changed the world of recruitment. As recruiters we need to move with the times and embrace the latest technology to help us source, hire, engage and assess talent more quickly and effectively. If employers want to reach a wider pool of candidates, its a good idea to have a presence on the social networks their candidates use. Social media is here to stay - many of your potential recruits will be regularly using over 5 of these networks! If your potential candidates are on there, shouldnt your business be using them too? Tip: When choosing which social networks to have a presence on, keep in mind the resources you will need to maintain them. It is better to have a presence on fewer networks and be very active on these than it is to spread yourself too thinly across several networks, only to find that you cant maintain them. Finally, theres a wealth of information at your fingertips to help with your decision making and improve performance. By making use of website analytics, social media insights and data reports, youll have a much better idea of whats working and what isnt. Be more demanding Whether you have an internal resourcing team who arent meeting your human resource needs or youre working with an external recruitment agency, if your business isnt meeting its recruitment objectives, its worth reviewing your recruitment process and asking why. Has your business has become stuck in a rut, doing the same things to attract the same mediocre candidates? If youre not satisfied, it could be worth speaking to other agencies and finding out what methods they are now using to attract the very best talent in your area. By outsourcing the process to a professional, proactive, and social media savvy recruitment partner, who takes the time to understand your business, find out exactly what youre looking for, and helps you devise a strategy to attract an on-going stream of relevant talent, youll experience a reduction in overall recruitment spend and an increase in your talent quota. Bu Nick Peacock, Owner and Managing Director of Ascendant Recruitment Limited.

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Who we work with

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