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Helpdesk Advisor

Up to £18000 per annum

Job description

Helpdesk Advisor

Salary £18000

SHIFT PATTERN

Wellingborough

My client is looking for a Customer Service Advisor to support their customers with technical queries. Their customers are retailers who are calling in with queries regarding their EPOS systems/Hand Held Terminals. You will be determining the faults via scripted questions to determine whether or not you are able to fix the HHT over the phone or whether a replacement needs to be issued.

The role involves:

  • Inbound telephone support to customers
  • Ordering stock on behalf of clients and arranging deliveries
  • On the spot problem solving and diagnostics of both software and hardware
  • Solving queries between merchants and their banking partners
  • Communicating with other departments to ensure customers receive the best service possible

As you are supporting retailers you will be required to work across the SHIFT PATTERNS below:

Weeks 1 and 2: 8am to 4pm

Weeks 3 and 4: 9am to 5pm

Weeks 5 and 6: 10am to 6pm

Week 7: 3pm to 11pm

- Alternate weekends working EITHER Saturday or Sunday.

Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

 
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