Quick Search

Advanced Search
image

Customer Service Advisor

Negotiable

Job description

Customer Service Advisor

Salary £18,000

Wellingborough

My client is looking for a Customer Service Advisor to support their customers with technical queries. Their customers are retailers who are calling in with queries regarding their EPOS systems/Hand Held Terminals. You will be helping them resolve the issues via scripted questions to determine the fault.

The role involves:

  • Inbound telephone support to customers
  • Ordering stock on behalf of clients and arranging deliveries
  • Problem solving
  • Liaising with other departments to ensure customers receive the best service possible

As you are supporting retailers you will be required to work across the SHIFT PATTERNS below:

Weeks 1 and 2: 8am to 4pm

Weeks 3 and 4: 9am to 5pm

Weeks 5 and 6: 10am to 6pm

One week in 7: 3pm to 11pm

- Alternate weekends working EITHER Saturday or Sunday.

If you love talking to customers and solving problems then we would love to hear from you.

Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

 
image
image

Other candidates also looked at

Fraud Prevention Team Leader
Up to £32000 per annum Benefits

Fraud Prevention Team LeaderPermanent£32,000 plus benefitsMilton Keynes An exciting opportunity has emerged to join a newly formed team as a Fraud Prevention Team Leader. As the leader of the Fraud Prevention team you will play an important and proactive role in ensuring cyber and data security remains on the agenda throughout the organisation. Key responsibilities will include but are not limited to: Identifying, diagnosing and responding to suspicious activity identified through the website or reported by customers and consumersUtilising SQL to build and develop team reporting and awareness of security and fraud incidents.Involved in on-call work during some evenings and weekends to protect our customers and consumers 'out of hours'.Building and driving a team strategy, ensuring this contributes towards the aims for both the department and Rightmove as a whole.Proactively building a threat assessment focused on fraudulent activity and security vulnerabilities.Championing the importance of information security internally and externally, by providing education and training on the prevention of fraudulent activity.Working closely with our development teams in London to provide insight towards improved data security solutions across the website.Developing a process manual for data security, as well as maintaining relevant internal and external fraud responses.Actively developing your team's technical skills to support an evolving strategy focused on proactive security.Holding regular one-to-ones and using them to actively support and develop our people. We are looking for someone with: Is proactive by nature, who doesn't want to just deal with the problem in front of them but get to the root cause and prevent it from happening again, prioritising effectively where necessary.Is calm and collected under pressure and who can inspire their people to be the same.Takes an inquisitive and analytical approach to issues, using statistics to back up solutions to a problem.Is passionate about leading their people, constantly inspiring them to succeed.Likes to learn more and dig deeper, who will go out of their way to stay ahead of the latest security concerns.Thinks outside the box and is able to apply creative solutions to problems they face.Communicates fantastically in voice and who writes English to an excellent standard - it is imperative that our messages are delivered clear and concisely.Comes with passion and drive installed; we can teach the subject, we want you to come with your own flair and drive towards our goals and objectives.Is proficient in all things Microsoft office, particularly Outlook, Excel and Word. If you feel you have what it takes, please apply today because we'd love to hear from you! Role advertised: 18 March 2019 WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Export & Supply Chain Coordinator
£25000 - £30000 per annum Benefits

Export & Supply Chain CoordinatorPermanent£25,000 - £30,000Milton Keynes As part of the Supply Chain Team, you will be primarily responsible for ensuring customer orders are fulfilled and products are shipped On Time and In Full (OTIF), customer queries and complaints are handled within company defined service levels and relevant export documentation and reporting is completed. Key responsibilities will include but are not limited to: Liaise with departments to ensure effective demand planningCollaborate with the Supply Chain Planner to analyze and track historical data to maintain forecastsEnsure supply and stock queries are resolved effectivelyComplete the export documentation and covering invoices to ensure shipment of goods OTIFWork with Credit Control to track the status of payments for orders to distributor marketsInvestigate and resolve invoice queriesCoordinate order placements and monitor, control & provide recommendations on inventory /stock levels in the fillerAnalyse data and produce monthly reports to supply chain management on agreed KPIs to summarise issues, current status, and resolutionMaintain and update tracking documents on a continuous basisSupport the month-end closedown procedure for all markets to ensure the ERP system is updated and relevant reports are provided We are looking for someone with: A Level standard or equivalent educationGood level of English and excellent communication skills3 years proven experience of working in supply chain/customer service role - ideally in a product- based industry - in one of the following functions: Supply Chain and Logistics or PurchasingMin of 2 years' Experience of using ERP (or similar) systemsGeneral knowledge of Supply Chain principles including demand planningGood working knowledge MS Office and IT systemsFamiliar with an ERP systemAble to prioritise conflicting deadlines and manage own workloadBe action orientated and pro-active with a 'do it now' mentality If you feel you have what it takes, please apply today because we'd love to hear from you! Role advertised: 18 March 2019 WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Regulatory Compliance Specialist
£38000 - £40000 per annum

Regulatory Compliance SpecialistPermanentCirca £40,000Milton Keynes The Regulatory Compliance Specialist is responsible for managing regulatory compliance, relevant documentation and associate activities for all current and future Company products in the countries where they are sold. The role will contribute to the continuous improvement, management and resolution of technical issues. Ensures ongoing maintenance of product data accuracy, compliance and documentation requirements. It is essential that you have experience in a compliance role related to chemicals. We are looking for someone with: Educated to degree level with an understanding of chemistry, minimum GCSE ScienceKnowledge of relevant compliance requirements in a manufacturing /product-based environment; must have chemical compliance backgroundHigh level decision making without the need for further checkingUnderstand, interpret, and process information to identify the key issuesBuild internal and external relationships to enable effective problem resolution, implementation of new procedures and process improvement.Develop and manage processes under direct control and provide improvement recommendations.Applies knowledge and skills to solve problems to both routine and non-routine tasks within the scope of role.Collects, researches, reviews and evaluates data from a variety of sources, including networks, internal and external sources, regulatory bodies and industry expertsAccountable for reporting compliance risk and providing recommendations for appropriate action where possible.Accountable for accuracy and integrity of data related to regulatory compliance. If you feel you have what it takes, please apply today because we'd love to hear from you! Role advertised: 18 March 2019 WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

 
image

Know what your dream job looks like?

Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.

Send your cv