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Service Office Team Leader

Up to £30000 per annum

Job description

Northampton

Service Office Team Leader

Full time 40 hours per week

Up to £30,000 per annum DOE

Our client is looking to recruit an exceptional Team Leader to join their busy and growing department to lead by example, as well as being competent in the day to day running of the office this will include (but not be limited to) leading a highly dedicated service office team.

Clearly communicate company goals and objectives. Write, review and issue administrative processes and deadlines to the whole team.

About the role:

  • Support Service Office Management Team and perform supervisory duties when managers are absent or out of office
  • Provides encouragement to team members, including communicating team goals and identifying areas for improvement
  • Assist management in the hiring process and implement new team member training plans
  • Support of all team members, help and guide team members in resolving issues
  • Communicate deadlines daily as well as weekly and monthly goals to team members to achieve department objectives set by the business. Keep the team up to date on the progress of these goals
  • Conduct regular reviews to ensure team members adhere to company processes and performance goals
  • Conduct weekly / monthly team meetings to update members on best practices and continuing expectations to reach department objectives and hold regular appraisals within the probationary period for all new starters
  • Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  • Provide excellent quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints and escalations to a satisfactory and timely resolution
  • Keep records of OT and accrued hours worked by the service office team
  • Fully understand the office operating systems (Eagle and AX) to check, monitor, report, correct and update all functionality relevant to the service office
  • Ensure open jobs do not exceed maximum permissible numbers
  • Maintain information to support the monthly management reports for break downs monthly and YTD, service contract numbers and values, accepted quotations monthly and YTD by area and accumulatively
  • Maintain absent reporting within the department including externally based engineers
  • Maintain engineer / coordinator commission sheets and sales leads

About you:

  • Team Leadership Experience
  • Strong Oral and Written Communication Skills
  • Motivational Skills
  • Results-Oriented
  • Employee Training Experience
  • Interviewing Skills
  • Sales Skills
  • Self-Motivation
  • Strong Relationship Building
  • Customer Service Skills

If this sounds like you, we'd love to hear from you!

We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If this role isn't right for you but you know somebody who would be suitable why not let us know and earn real money? We gift generously for referrals which are successful. Please check out our website for more details and our terms and conditions https://www.ascendantrecruitment.co.uk/refer-and-earn

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck

 
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