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Sales Support Coordinator

£22000 - £24000 per annum

Job description

Aftersales Administrator

Permanent

£22,000 - £24,000

Milton Keynes

If you are excellent at managing deadlines, working under pressure and can use your initiative to get through the workload, then this could be the role for you!

Reporting in to the Head of Installations, this role is to assist the sales, installations teams and external customers in compiling quotes for spare parts to be included in tenders, separate direct quotes for spares requests to clients and offering excellent customer service relating to any warranty claims or accidents on sites.

Key responsibilities will include but are not limited to:

  • Monitor in-bound emails coming into shared mailbox - respond and react to any requests for pricing and offer customer support on technical, warranty claims or accident notifications within SLA's
  • Assist pre-sales team in compiling spare parts pricing required for inclusion in tender returns
  • Liaise with aftersales coordinator
  • Help grow the company spares business working together with other team members
  • Process warranty claims internally and communicate to clients during this process as to when they can expect replacement parts etc.
  • Liaise with logistic partner on shipping dates - ensuring clients are kept communicated throughout from placement of order
  • Arrange installers to carry out any works related to replacement and or remedial works

Skills and Abilities:

  • A team player and a good listener
  • Structured and accurate (accurate data input skills)
  • Autonomous with excellent project management skills
  • Experienced in pricing and calculating margins
  • Accommodating, assertive, and with a positive attitude

If you feel you have what it takes, please apply today because we'd love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

 
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