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Customer Service Administrator

Up to £12 per hour

Job description

Customer Service Administrator

£11.54 per hour/ £21,000 PA

Brackmills, Northampton

Monday to Friday 9am to 5pm, 35 hours per week.

The role involves responding to all inbound enquiries in a prompt, efficient and helpful manner and within agreed service levels. To be successful in this role, it's essential that the successful candidate has the following:

  • Intermediate using Excel
  • Good spelling and grammar
  • Demonstrable customer service experience and a good telephone manner

Responsibilities for the Customer Service Administrator include:

  • Providing information, support and feedback as required and delivering world class service
  • Developing, inspiring and championing our supporters in order to maximise income and loyalty through developing and improving the supporter experience.
  • Conducting outbound communications by telephone, email and post to increase awareness, donations and engagement.

To be successful in the position of Customer Service Administrator you will need:

  • Have demonstrable experience in a customer service environment
  • Experience in processing data efficiently and accurately
  • Be the main contact for queries with a good telephone manner and the ability to listen and engage with the public
  • Be a good communicator that can work closely with the wider teams and meet deadlines
  • Work as part of a team that champions excellent customer experience

For someone who enjoys working as part of a team, this role will be very rewarding. If that sounds like you, please apply today.

Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

 
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