Take ownership of customer queries and follow through to completion
Identify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty products
Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)
Deliver first class quality customer service
Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate
Adhere to company processes, procedures, policies and standards
Maintain effective working relationships

About you:

You'll have an excellent telephone manner and the ability to remain calm under pressure
You'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possible
You're passionate about customer service

If you feel you have what it takes, please apply today because we'd love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If this role isn't right for you but you know somebody who would be suitable why not let us know and earn real money? We gift generously for referrals which are successful. Please check out our website for more details and our terms and conditions https://www.ascendantrecruitment.co.uk/refer-and-earn

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Apply Now

Save job

Call us

Other candidates also looked at

Customer Service Advisor - Kettering

Up to £17000 per annum Plus bonus scheme

Kettering

Customer Service AdvisorPermanentBasic of £17,000 PA plus bonus of circa £250 per month depending on performance Kettering We are delighted to be supporting our client in the recruitment of a Customer Service Advisor to work within their busy team. By nature, you will be empathetic with a clear and friendly telephone manner. You will be well organised and able to pick up systems and processes quickly. To be our Customer Service Advisor you will need to be able to work rotational shifts, including some weekends. Key responsibilities of the Customer Service Advisor include: Providing telephone support to incoming callsListening and assessing each call on a case by case basis, offering informed adviceAccurately recording and updating caller information in the systemDraft accurate correspondence in line with captured dataKeeping up-to-date with services in order to accurately advise clientsPerform research and checks on particular conflicts that may affect the caseManage engagement with customers by effective follow up, recording information accuratelyBe attentive to identify serious and complex issues Our Customer Service Advisor needs to have: A good level of education including GCSE Grade C or equivalent in English languageExperience within a regulated or financial environment would be an advantageDisplay excellent customer service skills, empathy and patienceNaturally curious and able to make decisions confidentlyAn understanding and appreciation of working within strict regulationsAccurately recording and updating customer informationKeeping up-to-date with all products and services in order give accurate adviceEnthusiast, flexible and adaptable If you feel you have what it takes to be our Customer Service Advisor, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Customer Account Executive

£21000 - £22000 per annum

Milton Keynes

Customer Account ExecutivePermanent£21,000 - £22,000 plus bonusMilton Keynes Are you passionate about customer service?Do you have an excellent telephone manner and the desire to solve problems?Yes? You could be just the candidate we are looking for! As the Customer Account Executive, you will be responsible for the account management of an identified regional portfolio of independent customers or corporate customers, ensuring all are always performing at their optimum. Key responsibilities of the Customer Account Executive:Manage accounts with a view to improve performanceMonitor renewal of contract end datesComplete new customer welcomes and questionnairesLiaise with the Regional Managers to have a contact strategy on the top performing sitesBook reassignment appointments for the Regional ManagersPerform a weekly review call/meeting with the Regional ManagerEnsure all customer complaints, issues and queries reach a successful and appropriate conclusion, escalating matters where necessary. The Customer Account Executive needs to have:Excellent email/telephone communication skillsExperience of working within a demanding customer service/sales environmentFlexible approach and a team player, yet able to work on own initiativeAbility to conduct site visitsGood knowledge of Microsoft Office particularly Excel and PowerPoint If you feel you have what it takes to be our Customer Account Executive, please apply today because we'd love to hear from you! Customer Account Executive role advertised: 11 December 2019 WE WOULD PREFER YOUR CV IN WORD FORMATAscendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.If this isn't your perfect role, register with us and let us find it for you.

Customer Service Executive

£21000 - £22000 per annum

Milton Keynes

Customer Service Executive Permanent£21,000 - £22,000 plus bonusMilton Keynes Are you passionate about customer service?Do you have an excellent telephone manner and the desire to solve problems?Yes? You could be just the candidate we are looking for! The Customer Service Account Executive will be responsible for meeting annual targets by delivering increases in profitability within the corporate sector of customers. Key responsibilities of the Customer Service Account Executive:Responsible for managing key corporate client relationshipsWork closely with the Corporate Managers to ensure delivery of key strategies and profitPro-actively undertake a variety of activities that will result in weekly / monthly targets being met or exceededMonitor corporate accounts to ensure they have an active contract in place and manage contract renewals ahead of contract expiryLiaise closely with the Operations team to ensure all equipment is delivered in a timely and effective mannerReview the performance of the corporate estate with the Corporate Managers on a frequent basisHighlight poor performing sites and put actions in place to ensure they become profitable The Customer Service Account Executive needs to have:Demonstrable record of successful in a similar roleThrives in high pressure and deadline driven environmentsSales, negotiation and influencing skillsStrong interpersonal and communication skillsMicrosoft Outlook, Word, Excel and PowerPointAble to retain specific product knowledgeMicrosoft and defined MI reporting toolsKnowledge of SDE/Great Plains would be beneficial If you feel you have what it takes to be the Customer Service Account Executive, please apply today because we'd love to hear from you! Customer Service Account Executive role advertised: 11 December 2019 WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Know what your dream job looks like?

Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.

Send your cv