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Switchboard operator

£7 - £8 per hour

Job description

This is an exciting, challenging and varied post working for a global business based in Milton Keynes.

The ideal candidate will possess excellent communications skills, be super organised and have office based work experience.

Working within a team you will be the first point of contact for customers, handling verbal and written queries, complaints and internally escalated queries. You will verbally respond and log all enquiries accordingly. This role is varied and challenging where no two days will be the same.

The main responsibilities will be;

  • Aiding in the resolution of any contractual non-conformities through escalation and assistance
  • Supporting other departments in dealing with customer queries
  • Champion the customers requirements throughout their contract by building knowledge of the company products
  • Providing full account management and taking responsibility for your clients
  • Providing an outstanding level of customer service
  • Achieving internal targets

This is NOT a call centre and full training will be provided. Progression within the organisation is possible for reliable and trustworthy individuals.

If you have a good level of Microsoft office experience and previous customer care and account management experience then please apply today!

PLEASE NOTE: This is a temporary to permanent opportunity and you will need to be available immediately.

Due to the high number of quality roles we are working upon, we may not be able to call you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible, and if you are short-listed by our client we will call you within 48 hours. If you do not receive a call please do not be despondent, typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

 

 
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