Quick Search

Advanced Search
image
 

Sales Administrator

£17000 - £17000

Job description

Sales Administrator

Central Milton Keynes

£17,000

Monday to Friday

As Sales Administrator you will assist with the business growth by providing telephony inbound and outbound support as well as assisting the wider department with administrative functions. The role will include working across a number of different communication methods, including telephone, email and social media. This company delivers the very best in customer experience and are seeking a motivated team player, dedicated to customer satisfaction, to help them achieve this.

Main responsibilities:

  • Ensure all sales paperwork is maintained and kept up to date
  • Respond to inbound sales enquiries and support outbound market testing and research
  • Provide data and reports for the business
  • Support service teams at times of peak call traffic

Skill Required:

  • Graduated to degree level or equivalent
  • Minimum of grade C for GCSE Maths and English
  • Have a professional and friendly telephone manner
  • Have intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
  • Demonstrate a high degree of self-management and initiative and an aptitude for learning
  • Be organised and able to meet deadlines
  • Be an energetic team player able to operate comfortably with their colleagues
  • Have high attention to detail and consistently high quality

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

 
image
image

This job has now been filled but you may be interested in:

 
Senior Sales Negotiator
Negotiable
Milton Keynes

One of the largest independent estate agents in the Milton Keynes market is currently looking for a Senior Sales Negotiator - Estate Agent for their flagship office.This is an exciting opportunity to get into a market leading firm if you have some residential Sales Negotiator experience. If you are looking to learn from some of the best in the property industry and progress in your career as well as being well rewarded, with complete job satisfaction, then this could be the opportunity for you.Key responsibilities will include but are not limited to:Built rapport with customers through effective communication and negotiation skills.Valuing experience within the property industryLocal market value knowledgeExtensive knowledge of the sales process within propertyVery well spoken and presentedOutstanding organisational skillsWe are looking for someone with:Able to prove a track record in generating new businessA Full UK driving licence holderPrevious Estate Agency experience essential.Experience dealing with high end property sales beneficialPresentable.To be able to work as part of a team.If you feel you have what it takes, please apply today because we'd love to hear from you!WE WOULD PREFER YOUR CV IN WORD FORMATAscendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.If this isn't your perfect role, register with us and let us find it for you.

Customer Service Team Manager (Contact Centre)
£28000 - £30000 per annum Additional Benefits
Milton Keynes

Customer Service Team Manager Permanent£28,000 - £30,000 Milton Keynes Reporting to the Operations Manager, The Team Manager is accountable for resourcing, managing, motivating and developing the Customer Service contact centre team. Ensuring all SLAs and quality standards are achieved to deliver exceptional customer service, whilst also complying with company policies and procedures as well as the relevant legal and regulatory requirements. The Team Manager will resolve escalated customer enquiries and complaints to ensure they are managed to an appropriate conclusion. Accountabilities Providing operational floor management, managing the day-to-day activities of the team.Meeting all SLA and KPI targets and delivering ad-hoc tasks to agreed deadlines.Acting as a role model in line with the values of the business and coaching advisors to also reflect these.Providing mentorship; encouraging collaboration as a high performing team. Motivating the team to achieve their personal and team targets.Conducting scheduled monthly 121s as well as 'on the spot 'coaching with team members to ensure maximum potential and standards are being achieved.Conducting daily team communications to update advisors on best practices and continuing expectations, ensuring the updates have a clear agenda and tracking resulting actions to conclusion.Developing an in-depth knowledge of all high-level procedures, acting as a point of reference for the Operations Manager and Client.Monitoring progress of cases and agreed actions to ensure all customer interactions are handled within SLA.Managing planned absence or short notice absenteeism to ensure optimal coverage.Planning and distributing team members appropriately based on channel, skill set and capability to achieve optimal performance.Ensuring the team has the necessary physical resources e.g. computer hardware and telephony to complete workEnsuring changes are communicated to the team effectively, including the expected impact and the support available to help them embed the necessary changes.Completing daily, weekly, and monthly reporting as defined by the project service level or as directed the Operations Manager, Account Manager or Operations Director.Interpreting data to identify trends and taking appropriate action to rectify any deviation from targets/SLAs.Ensuring customer data and case notes are accurate and maintained on the relevant systems to ensure data integrity standards are met.Ensuring all actions remain compliant with relevant regulatory codes of conduct e.g. GDPR, PECR, FCA, Health and Safety. PERSONAL REQUIREMENTSExperience of Team Management within a Customer Service/Contact environment complying with all policies, processes and procedures.Ability to coach and motivate others to achieve performance standards.Inquisitive and able to use own initiative to resolve problems and identify improvement opportunities to enhance customer and team experience.Energetic, able to remain professional, calm, and polite when under pressure and adapt quickly in a changing environment.Pragmatic, with strong prioritisiation and time management skills to deliver tasks on time.Highly analytical with the ability to interpret a high volume of data and think creatively to identify solutions to challenges.Fluency in written & spoken English with excellent communication skills.Competent PC user with good Excel and PowerPoint skills.

 
image

Know what your dream job looks like?

Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.

Send your cv