Customer Service Advisor

Job description

Customer Service Advisor

£16,000 - £17,500 pro rata depending on experience

Hours: Rolling shifts Monday to Sunday with some flexibility – Part time available

*** IF YOU ARE CURRNTLY WORKING IN RETAIL AND LOOKING TO WORK IN AN OFFICE THIS COULD BE THE JOB FOR YOU ***

We are looking for passionate Customer Service Advisors who will strive to go above and beyond for the customer. You’ll be in direct contact with the customer on a variation of queries via the telephone and by email. Some of the incoming enquiries will be to provide location or market details and others will require you to empathise with the customer in need and find them a solution.

You should be confident, hardworking, but also know how to have fun.

What you’ll do

• Provide great customer support
• Find clear and concise resolutions
• Document all client interactions promptly and accurately
• Follow up on resolutions with emails and/or callbacks
• Respond promptly to emails and voicemails from external and internal clients
• Prepare and issue resolution letters and coupons on behalf of clients

Who you are

• A good listener
• Calm and diplomatic
• Excellent at written communication
• Excellent at finding a solution to any problem

A few more details

• Full training will be provided
• Availability for shifts between 8am - 11pm Monday to Sunday is required. Typical hours are usually 8am – 4pm, 11am to 7pm or 3pm to 11pm. These are flexible if required and part time from 6pm to 11pm is also an option.

If you want to work in Customer Service then please apply today!

Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!