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Internal Account Manager

Up to £21000 per annum Car

Job description

Internal Account Manager

Permanent

£21,000 plus car

Milton Keynes

Our client is looking for an Internal Account Manager in Milton Keynes.

The role of Internal Account Manager is to provide a high quality, professional service, ensuring a smooth customer journey and maintaining a strong relationship.

Key responsibilities will include but are not limited to:

  • Responsible to guide the customer through the order and contract journey showing a genuine care for the service our customers receive.
  • Prioritise and organise work to make sure customers are not impacted on timeframes for requests.
  • Maintain procedure for each of your clients to ensure in your absence it can be picked up by a team member.
  • Reporting where necessary on the client contracts.
  • Build effective working relationships with all key client contacts, suppliers and colleagues.
  • Respond efficiently and professionally to incoming calls and administration tasks to provide a one stop resolution for clients and colleagues where possible.
  • Taking ownership and working within guidelines to resolve customers and other internal queries. Record all queries and action points on the system.
  • Work towards monthly order and delivery targets with a desire to achieve and surpass.

We are looking for someone with:

  • GCSE or equivalent English Language and Mathematics is preferable.
  • Previous experience within an administration role is essential.
  • Minimum of 2 years customer service experience.
  • Experience with Microsoft packages is essential.
  • Effective telephone and negotiation skills in both written and verbal formats.
  • Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
  • Prioritise and organise your workload to ensure all deadlines are met and clients are keep informed.
  • Effective communication skills in both written and verbal forms.
  • Keen eye for accuracy and attention to detail.
  • Inspired by targets and hunger to achieve.
  • Ability to work as part of a team, all working towards the same objectives.
  • A keen eye towards innovation of processes and willing to seek better ways of processing.
  • Able and willing to take ownership of problems with the confidence to approach relevant teams for the answers required.

If you feel you have what it takes, please apply today because we'd love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

If this isn't your perfect role, register with us and let us find it for you.

 
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