Quick Search

Advanced Search
image

Customer Service Advisor

Negotiable

Job description

Customer Service Advisor

Permanent

£21,400

Milton Keynes

We have an opportunity for an individual with exceptional Customer Service experience to join a fantastic, professional organisation that offers career progression and a great working environment.

The position is 37.5 hours per work working shifts between 7am and 7pm Monday to Friday.

Key responsibilities will include but are not limited to:

  • Take responsibility for incoming calls, emails and queries and either answer directly or refer to other departments, taking ownership until completion
  • Be confident to receive and respond to enquiries in other service centre areas at peak times or to provide scheduled cover
  • Use CRM and other appropriate systems to record enquiries
  • Co-ordinate cross-department communications and ensure the advisory teams are up-to-date and have relevant and appropriate information with which to support enquiries
  • Support the delivery of projects relevant to your department
  • Ensure compliance to data security, data protection and data confidentiality policies
  • Occasional travel to attend training and departmental/ organisation events
  • Maintain an understanding of products and services available
  • In conjunction with the Events Team, assist in planning, administering and booking of events
  • Make outbound courtesy calls to contact individuals in relation to services

We are looking for someone with:

  • Experienced in managing multi-channel enquiries, phone, email, online chat and social media
  • Strong motivator and trainer with experience in delivering against SLA's
  • Keen attention to detail ensuring high standard of written and verbal work
  • Exceptional customer service skills and experience
  • Good IT skills, including Word and Excel, and in maintaining a complex database including CRM
  • Organisational, planning and administrative skills
  • Confident and effective communication skills
  • Proven ability to prioritise and deliver in a fast-paced environment

If selected, the interview process is a three-stage process, starting with a 10 minute telephone interview, followed by an assessment and then final interview.

If you feel you have what it takes, please apply today because we'd love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

If this isn't your perfect role, register with us and let us find it for you.

 
image
image

Other candidates also looked at

Customer Service Advisor
Up to £17500 per annum Plus bonus scheme

Customer Service Advisor Permanent£17,500 basic plus company bonus scheme RushdenKey responsibilities will include but are not limited to:Ensuring that that you are offering a first class experience to all customers.Inbound and outbound calling to customersTracking customer ordersUsing bespoke systemsWorking to tight deadlinesAnswering customer queries Upselling additional products We are looking for someone with: Experience in a customer service environmentHappy to make outbound calls to customers Able to work in a fast paced environmentA professional telephone manner and confident on the phone Excellent customer service skills If you feel you have what it takes, please apply today because we'd love to hear from you! Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Sales and Service Advisor
Up to £17500 per annum Plus bonus scheme

Sales and Service Advisor Permanent£17,500 basic plus company bonus scheme RushdenKey responsibilities will include but are not limited to:Ensuring that that you are offering a first class experience to all customers.Inbound and outbound calling to customersTracking customer ordersUsing bespoke systemsWorking to tight deadlinesAnswering customer queries Upselling additional products We are looking for someone with: Experience in a customer service environmentHappy to make outbound calls to customers Able to work in a fast paced environmentA professional telephone manner and confident on the phone Excellent customer service skills If you feel you have what it takes, please apply today because we'd love to hear from you! Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Supply Chain Administrator
Up to £19000 per annum

Supply Chain AdministratorPermanent£19,000 Milton Keynes Your role will be to assist the Supply Chain Department in all administrative duties to ensure the smooth and timely completion of tasks. You will need to be well organised and have experience of SAGE. Key responsibilities will include but are not limited to: Provide Administrative support to the Supply Chain DepartmentManage the procedure of matching off invoices, purchase orders and delivery notesSupport the Warehouse team in creating documentsKeep all systems up to date, including Intrastat and commodity codesSupport Order Management in producing KPI reportsRun information reports from our systemUpdate the Quality Team of the status of documentation and Risk Assessments SchedulesOrder stationery and consumables as required We are looking for someone with: 3 years' experience in an administrative roleExperience of using SAGEProficient in MS OfficeWell organised, can manage time and prioritiesQuick learner, able to pick up new systems and processesExcellent communications skills, both written and verbalEnjoys working as part of a teamHas a strong customer focus If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

 
image

Know what your dream job looks like?

Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.

Send your cv