Quick Search

Advanced Search
image

3rd Line Support Engineer

IT
Up to £40,000 dependent on experience

Job description

Permanent, full time role. Salary up to £40K dependent on experience. 37.5 hours per week.

Full driving license is essential for the position.​

 

The Company

My client are a fast-growing IT company offering IT support to businesses all over the UK. Since their beginning customer satisfaction has remained #1 priority, this is where you come in!

The Role

Primary objective is to help support and develop our customers IT Infrastructure. Primarily performing BAU support activities including system checks, backup monitoring and resolving support incidents. You will be working closely with the rest of the Service Support Team on escalated support issues.

You will be involved in working closely with management to direct IT efforts to improve overall efficiency/ service delivery.

Additionally helping perform planning, configuration, maintenance and upgrade of systems infrastructure including Servers, associated management systems and other core infrastructure components.

So a willingness to get involved and get your hands dirty alongside the rest of the team is essential. You should also have the ability to solve complex problems. Any relevant certifications, i.e. ITIL, Microsoft, would also be beneficial.

  • Provide 3rd line network and network security support to all customers for both faults and service requests
  • Deliver Customer Service Excellence
  • Adhere to strict Service Level Agreements for fault resolutions and service requests completions.
  • Identify, liaise and manage any escalated faults with 3rd party suppliers for major incidents or network improvements
  • Ensure that the customer is kept informed of the progress of incidents/service requests and the internal systems are kept updated regularly

The Environment

Based near Junction 14 of the M1 in Milton Keynes the office is easy to get to and has all local amenities. The office is a fun place to be, with plenty of banter, but it is also hard working and results driven.

Working in house for the company will allow you to not just build great solutions, but launch them, monitor them, improve them, and see the direct results of your efforts.

The Person

Above all you will be proactive in your approach and be good at building strong relationships with clients. Excellent communication skills are paramount and you must possess the ability to liaise internally and externally at all levels. You will be focused on offering outstanding customer service and have at least 2 years experience in a similar role.

Due to the nature of the work a degree of flexibility with working hours is required and you must also possess a full UK driving license and your own vehicle.

Skills and Experience required:

  • Experience of WAN/LAN infrastructure support
  • Access technologies including, ADSL, Wi-Fi etc.
  • Able to learn and adapt quickly
  • Able to be self-managed, whilst still working as part of a team
  • Ability to work under pressure
  • Good oral and written communication skills including producing documentation
  • 5+ years Microsoft Windows 2003/2008/2012 Server administration
  • 5+ years Microsoft Exchange Server administration
  • 5+ years Microsoft Active Directory/DNS/DHCP administration
  • 5+ years Microsoft Desktop OS
  • Microsoft Hyper-V / VMware

Desirable experience:

  • Experience working in a managed service provider support environment.
  • Experience with SNMP monitoring products.

Please apply today to find out more!

 

As a result of the volume of applicants we receive we will be unable to respond to each of you. We will endeavour to respond to successful applicants (to this role) within 24 hours of your application.

 
image
image

Other candidates also looked at

Web Developer
£26000 - £26000

Web Developer Our client is looking for a graduate calibre candidate who can take control of designing, coding and modifying websites, from layout to function and according to their specifications. The successful candidate will strive to create visually appealing sites that feature user friendly design and clear navigation. Our clients company is growing really fast and they will soon be launching nationally. They will be looking to develop a few new partner websites, which the successful candidate will be responsible for creating and developing. You will also be responsible for: Regular exposure to business stakeholder and executive management, as well as the authority and scope to apply your expertise to may interesting technical problems. You must have a strong understanding of UI, cross browser compatibility, general web functions and standards. Planning and delivering software platforms use across multiple products and organisational units. Deep expertise and hands on experience with Web Applications and Programming languages such as HTML, CSS, JavaScript, JQuery and API’s. Deep functional knowledge or hands on design experience with Web Services (REST, SOAP ETC) is needed to be successful in this position. Strong grasp of security principles and how they apply to E-Commerce applications. Ability to create bespoke systems and websites with a bespoke CMS Skills required: JavaScript, JQuery, HTML, HTML5, CSS, CSS3, Web Programming Skills, E-Commerce, Cross browser compatibility, Web Interface Design ( UI) Security Principle, Object Oriented Design, Web Services ( REST/SOAP) Multimedia Content Development, API’s.                      

Web Developer
£26000 - £26000

Marketing Executive Our new client is growing at a pace and as such, they are keen to recruit key individuals to take the company into the next phase of their business. The successful candidate will be responsible for: Creating Marketing Plans Competitor Analysis and spotting keyword trends Constructing AdWords Campaigns Analysing analytics data and spotting trends and gaps and adjusting campaigns accordingly Managing the marketing budget Developing marketing materials to generate sales leads Sending regular mail outs and designing templates accordingly Initiating the PR and Social media side of the business We are looking for a really capable candidate who can bring experience to this role. Our business is within the sports industry, so a passion for a sport or an understanding of sports marketing would be really helpful.        

Interim Business Support/Technical Analyst
Circa £25,000

Full time, 3 Month Fixed Term Contract initially. Salary circa £25K dependent on experience.   The Role: Our Milton Keynes based client requires an interim analyst to work on their high profile client account. The role provides first line pre and post integration support, ensuring key objectives are delivered and assisting on the troubleshooting of hardware, software and network issues. Working with the project team to identify, analyse and resolve problems and driving the implementation of changes. The role holder will work closely with other IT teams to identify and resolve technical issues which arise. Additionally, the role holder will be required to undertake general administrative tasks, configuration and project work.   To be considered you will have the following skills/experience: IT or analytic qualification/degree preferred or suitable experience. Self-starter; time management skills, organized motivator, good all round communication skills,(listening, presenting, written, verbal), IT literate( macros, excel, access, word, SQL) Agile software development experience Experience in analytical department or data management environment Attention to Detail Data extraction transform and load (ETL) Microsoft Analysis Service Microsoft Office MS SQL System and process development Project planning and management System specification writing (functional and non-functional requirements)   If you would like to know more please apply today!   As a result of the volume of applicants we receive we will be unable to respond to each of you. We will endeavour to respond to successful applicants (to this role) within 24 hours of your application. To keep up to date with all of our vacancies please follow us on twitter, like us on face book and register with us on our own website.

image

Know what your dream job looks like?

Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.

Send your cv