Quick Search

Advanced Search
image
 

2nd Line Support Engineer

IT
Up to £25,000 dependent on experience

Job description

Permanent, full time role. Salary up to £25K dependent on experience.

Hours of work: Monday-Friday 9am-5:30pm

 

The Company

 

My client are a fast-growing IT company offering IT support to businesses all over the UK. Since their beginning customer satisfaction has remained #1 priority, this is where you come in!

 

The Role

 

Due to continued growth there is now a requirement for an experienced 2nd Line Support Engineer to join the vibrant team! You will report directly to the Technical Services Manager. Working both in-house on the help desk offering remote support and also on clients sites as and when required, your responsibilities will include:

  • Local and remote network & desktop support Hardware management- Servers, switches, storage etc.
  • Contribute to IT/systems project initiatives
  • 3rd party supplier management
  • Monitor IT infrastructure to provide availability and capacity to all systems
  • To work 'on call' approximately one week out of every six. There will also be the requirement for some evening and weekend work.

 

The Environment

 

Based near Junction 14 of the M1 in Milton Keynes the office is easy to get to and has all local amenities. The office is a fun place to be, with plenty of banter, but it is also hard working and results driven.

 

Working in house for the company will allow you to not just build great solutions, but launch them, monitor them, improve them, and see the direct results of your efforts.

 

The Person

 

Above all you will be proactive in your approach and be good at building strong relationships with clients. Excellent communication skills are paramount and you must possess the ability to liaise internally and externally at all levels. You will be focused on offering outstanding customer service and have at least 2 years experience in a similar role.

 

Due to the nature of the work a degree of flexibility with working hours is required and you must also possess a full UK driving license.

 

Skills and Experience required:

  • Troubleshooting
  • Windows Server
  • Windows Desktop
  • Windows Exchange
  • MS Office
  • Active Directory/Group Policy management
  • Microsoft Exchange Support VMware/ ESX Veeam
  • Knowledge of Networking Technologies - TCP/IP, VLANs, LAN/WAN Routing
  • Experience with Firewalls, Routers & Switches
  • Good commercial exposure to Back-up software and Data Storage: SAN and NAS
  • Service desk ticketing systems
  • Experience of Telecoms systems would be beneficial 

Please apply today to find out more!

 

As a result of the volume of applicants we receive we will be unable to respond to each of you. We will endeavour to respond to successful applicants (to this role) within 24 hours of your application.

 
image
image

This job has now been filled but you may be interested in:

 
Product & Technical Manager
£45 - £45
Milton Keynes

Product & Technical Manager Up to £45,000 Milton Keynes   Are you analytically minded with problem solving capabilities? A fantastic opportunity has arisen for a Product & Technical Manager to work with one of our clients in Milton Keynes. The role holder is a key member of the Management team liaising with colleagues across all parts of the business. The Product & Technical Manager is responsible for the planning, coordination and implementation of new products being launched with the relevant accreditations, technical drawings and specifications. Key responsibilities will include but are not limited to: Support, manage and deliver the development of new products To oversee product approvals (e.g. WRAS) to ensure all products have the necessary approvals for maximum customer confidence. Maintenance and improvement of the technical integrity of new and existing products Be a main point of contact in the business for product quality To lead, motivate and manage performance of the Technical Services Advisor Qualifications: Degree-level education (preferred) Relevant Engineering qualification Electrical, Gas, Water qualification Essential: Experience of materials engineering Industry expertise Knowledge of commercial catering industry/ products Experience of working within quality control processes Ability to work in a logical and systematic manner Desirable: Technical drawing qualification Experience of playing a key role in bringing a new product to market Interviews will take place week commencing 4th December, so if you feel you have what it takes, please apply today because we’d love to hear from you! Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!      

Insight Analyst
Competitive
Milton Keynes

Insight Analyst Salary – competitive based on experience   As the Insight Analyst you will support the business with insight reporting to support educated, informed and data-driven business decisions. You will provide excellent levels of pro-active, analytical data and insight whilst producing reports to track sales and KPI performance. This will include analysing customer demographics, trends and behavioural habits.     Experience required:   Excellent analytical skills with the ability to understand business processes Knowledge and experience of operational CRM/ Business Intelligence tools Highly experienced using Excel including interpretation and manipulation of massive quantities of data (VLookups, Pivot Tables etc) Managing and building relationships   To be considered for this Insight Analyst role please apply today!     Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call, please do not be despondent. Typically, only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!  

Support Engineer
£30000 - £60000
Milton Keynes

Support Engineer £30,000 - £60,000 depending on experience   Note: This role does require travel therefore a full driving license will be required   Purpose of the role:   You will be responsible for providing technical and integration support to new and existing customers from configuration of the end product through to end to end testing support and go live.   You must understand and be able to articulate the requirements of the industry and the company’s technology and product portfolio. Specific company training will be provided however, you will need an engineering background to effectively complete this role.   Key Responsibilities:   Attend customer sites to provide support Attend customer sites to provide support Provide technical solutions in a professional manner and to agreed timeframes Create and confidently deliver technical presentations internally and externally Create internal design configuration documentation including network diagrams with technical explanations Provide accurate and timely reports, to include - activity reports, meeting minutes, action trackers, status reports, KPI’s   Experience required:   Previous experience of working with customers to support implementation Knowledge of service delivery techniques in a commercial environment Ability to develop effective working relationships internally at a variety of levels Organised and analytical Ability to cope under pressure and prioritise work accordingly Full drivers licence and willingness to travel   The following skills would be advantageous: •             Linux or Cygwin •             ZigBee •             Network diagnostics tools   Please apply today!     Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.   If you do not receive a call please do not be despondent. Typically, only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!  

IT Technician
£20,000 - £22,000
Milton Keynes

Due to a period of growth, our MK based client is looking to recruit an IT Technician to join their IT support helpdesk. As an IT Technician you will be required primarily to carry out repairs and tasks that maintain the correct operation of systems provided by the IT team to the internal and external users. You will be the first point of contact with end users reporting faults and requesting IT support. In addition, you will liaise with all members of the IT team to ensure that tasks that cannot be personally completed are escalated to the appropriate party, with a view to ensuring the swift resolution of faults. Responsibilities will include: Ensure that IT issues & faults reported to the IT team are resolved in the shortest possible time, meeting the department’s service level targets, and minimizing the disruption to systems critical to the company's operation. To update Service Desk calls with progress notes, detailing progress on the task for both the end user and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner. Ensuring the smooth running of all (IT) Information technology systems and Communications Technology (ICT) systems. Resolve complex hardware / software problems including printing issues or email provisions. Provide support for MS Office 2010 & 2016 and future versions. Perform Installations, configurations, setting up of workstations and mobile devices. Be responsible for the day-to-day delivery of first-line support to the organisation. To be a part of 24x7 on-call Roster to provide out of office hours IT support to the business. You will have the following knowledge/experience: An ambition to constantly learn new skills and develop knowledge, with an understanding that study time outside of working hours may be required for career development. Relevant experience of providing technical support on IT systems in a high pressure environment, to tight service levels. Can install, configure, and upgrade software and operating systems. An approach that builds professional rapport and trust with colleagues at all levels of the organisation and is able provide training to end users on working with the provided solutions. Microsoft operating system qualification(s) MCP, with a good working knowledge of server & desktop operating systems, CompTIA A-plus / Network-plus or equivalent qualifications covering computer servicing / maintenance and trouble-shooting Credible knowledge of networking TCP/IP, DHCP, DNS, VPN & Exchange Server Credible knowledge/experience of supporting Active Directory, Group policies, DNS, DHCP and Exchange Server. Working knowledge of data storage systems, data backup and restoration methods, email filtering and anti-virus / security products. Full & clean driving licence, all relevant permits to work in the UK If you are looking for an opportunity to join a growing business where you can develop yourself within IT and you feel you fit the above criteria, please apply today! As a result of the volume of applicants we receive we will be unable to respond to each of you. We will endeavour to respond to successful applicants (to this role) within 24 hours of your application. To keep up to date with all of our vacancies please follow us on twitter, like us on face book and register with us on our own website.

 
image

Know what your dream job looks like?

Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.

Send your cv