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Customer Service Administrator

£18000 - £18500 per annum

Job description

Customer Service Administrator

Evening Shift - Monday to Friday 2pm to 10pm

Salary - £18,000, rising to £18,500 after probation

Providing all round customer service support for independent stores, key accounts and national accounts, the successful applicant will be competent with MS Office, and have a good standard of written and spoken English. Attention to detail and a desire to always provide the highest level of service whilst under pressure are key requirements of this role, along with accurate data entry skills and a great telephone manner.

The job role includes:

  • Data entry - accurate and timely input of customers' orders
  • Taking customer calls to place orders or deal with queries
  • Responding to queries via e-mail
  • Query resolution and ad-hoc reporting

Required Skills and Experience:

  • Strong communication, organizational and administrative skills
  • Must be numerate
  • Must have good written English
  • Excellent attention to detail
  • Good IT skills, including proficiency in MS Office - Outlook/ Word / Excel

Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

 
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