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IT Technical Support Analyst

IT
Up to £22000 per annum Benefits

Job description

IT Technical Support Analyst

Permanent

£22,000 plus excellent benefits

Milton Keynes

Due to continued growth and success, our client is seeking an IT Technical Support Analyst. This is a fantastic opportunity to join a global business, a leader in their industry.

You will be required to work rotating shifts between the hours of 07:45 - 18:00, Monday to Friday. In return you will be offered a competitive salary, excellent company benefits and the opportunity for career development and progression.

The IT Technical Support Analyst will be responsible for providing technical support over the phone, remotely, using virtual desktop tools as well as maintaining desktop support. This includes installing, configuring, diagnosing, reporting, maintaining and upgrading hardware equipment.

Responsibilities of the IT Technical Support Analyst:

  • Monitoring of support calls logged for the operations department, assigning calls appropriately
  • Provide technical support for the Thin Client environment.
  • Provide support to Barcode scanners
  • Citrix XenApp environment support
  • Airwatch Administration
  • Digital Tachograph Hotel environment support
  • Collate and work with a 3rd party supplier to collect any asset disposals on a regular basis
  • Hardware support - PC, Mobile Phones, Tablets, printers, Laptops
  • Software Support - Windows 7, 8, 8.1,10 Server 2008,2012, 2013 as well as MS Office, Active Directory, LANDesk, XenApp, IGEL UMS, OSX

The IT Technical Support Analyst needs to have:

  • Educated to degree level, preferred
  • Knowledge of CCNA, CCNP, SQL, Oracle. MCAfee EPO, IGEL UMS
  • Knowledge of network concepts and technology
  • Flexible with great interpersonal skills
  • Able to understand client's needs, concerns and requirements
  • Process-focused
  • Ability to prioritise workloads under pressure and ensure deadlines are met
  • Excellent organisation, decision making, judgement and planning skills
  • Flexible, calm and approachable, 'can do' attitude
  • Experience with LANDesk service desk system, desirable
  • Able to attend the occasional site visits

If you feel you have what it takes to be our IT Technical Support Analyst, please apply today because we'd love to hear from you!

Role advertised: 25 November 2019

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

If this isn't your perfect role, register with us and let us find it for you.

 
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