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Data Quality Advisor

£22000 - £24000 per annum Benefits

Job description

Data Quality Advisor

Permanent

£22,000 - £24,000

Milton Keynes

As a member of the Data Quality team you will play an important and proactive role in ensuring information is accurate by educating customers and consumers. Specifically, your role will focus on delivering the 'data quality message' to our customers in order to influence behavioural change.

This position is offered with a generous salary, fantastic company benefits and working environment and the opportunity to thrive and develop in a forward-thinking organisation.

Key responsibilities will include but are not limited to:

  • Resolving identified data quality concerns with a customer firmly and educationally over the telephone, ensuring we're protecting consumers from any potentially misleading advertising
  • Speaking to external senior stakeholders, building relationships and advising them on how they can better use our service
  • Seeking to do the right thing for both our customers and consumers by listening to any concerns raised and weighing up options to reach the best solution
  • Driving your own project workload aiming to improve overall data quality by proactively contacting our customers
  • Managing relationships with our Account Managers by keeping them informed about compliance concerns and attaining the necessary support to reach the best solution.
  • Participating in skill and knowledge based coaching; designed to improve you and your team's skill and ability to promote, influence, educate and deliver.
  • Being actively involved in and supporting an ever-evolving team, focused on improving compliance and data accuracy for consumers through influencing behavioural change in our customers.

We are looking for someone who

  • Has a year's experience in a role that utilises influencing/persuasion skills, as well as dealing confidently with challenging conversations.
  • Is able to confidently manage a customer base with demanding expectations, using empathy and diplomacy even when the subject is challenging to broach.
  • Ability to challenge feedback and has experience of excellent influencing skills
  • Constantly seeks to build relationships by being a human
  • Has experience of managing and handling customers using empathy and diplomacy, even when the subject is challenging
  • Communicates fantastically in voice and who writes English to an excellent standard - with much of our communication it is imperative that our messages are delivered clear and concisely
  • Is not afraid of change and an evolving environment
  • Is proficient in all things Microsoft Office, particularly Outlook, Excel and Word

If you feel you have what it takes, please apply today because we'd love to hear from you!

Role advertised: 1 November 2019

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

If this isn't your perfect role, register with us and let us find it for you.

 
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