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Customer Support Advisor

Up to £12 per hour plus holiday pay

Job description

Customer Support Advisor

Temporary (two months)

£12.09 per hour plus holiday

Milton Keynes

Excellent on the phone and driven to do the best that you can?

Yes? You could be just the person we're looking for!

You'll be handling queries, providing troubleshooting assistance and answering a variety of different calls and emails. This busy role requires an individual with experience and energy to be able to hit the ground running and work with minimal supervision.

This position is expected to last two months, possibly longer, with even the opportunity for a permanent for the right person. This is your chance to join a company that is keen to offer personal development and career opportunities, plus excellent staff benefits.

Key responsibilities will include but are not limited to:

  • Answering calls, resolving queries and taking appropriate action
  • Day to day email support and mailbox management
  • Work closely with customers and colleagues to resolve queries
  • Take ownership of tasks and with support see through to conclusion
  • Using questioning and fact-finding skills in order to provide the best service
  • Take end-to-end ownership over issues and in doing so manage customer expectations
  • General administrative duties to support the department

We are looking for someone with:

  • An excellent telephone manner and a real desire to help
  • A clear and strong communicator with excellent questioning and listening skills
  • Solid administration skills, working with accuracy
  • Confidence to make decisions when appropriate
  • An accurate and methodical individual with an excellent eye for detail
  • A strong team player
  • Excellent IT skills, Salesforce would be an advantage
  • A passionate, energetic and self-motivated individual
  • Good time management with the ability to prioritise and manage your workload

Role advertised: 16 March 2020

If you feel you have what it takes, please apply today because we'd love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

 
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