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Customer Support Advisor

Up to £22000 per annum Excellent benefits

Job description

Customer Support Advisor

Permanent

£22,000 plus benefits

Milton Keynes

Are you great with customers, great on the phone and driven to do the best that you can?

We have an exciting opportunity to join a busy Customer Service Team in a successful Milton Keynes organisation. Everyday you'll be handling new problems, providing analytical troubleshooting assistance, answering different calls, emails & queries and finding new ways to help customers and consumers.

Our client offers excellent benefits, working environment and free onsite parking. Keen to develop their staff and offering career progression, do not miss this chance to work for this desirable organisation!

Key responsibilities of the Customer Support Advisor will include but are not limited to:

  • As a Telephone support specialist: investigating, diagnosing and resolving customer enquiries; working where necessary with internal support teams and other colleagues (e.g., Sales, Finance, Design …).
  • Work closely with customers and consumers to "trouble-shoot" issues using good questioning and fact finding skills
  • 'Own' your calls and customers, and always do what you committed to do, providing regular and timely updates along the way
  • Develop and maintain a deep understanding of systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiries
  • Take end-to-end ownership over issues and in doing so manage customer expectations, providing education and advice whilst ensuring issues are resolved in a timely manner
  • Making changes to products and services, as requested by customers and account managers
  • Proactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively

The Customer Support Advisor needs to…

  • Love being on the phone to customers; with a great phone manner and a real desire to help
  • Have a clear and strong communicator with excellent questioning and listening skills
  • A high degree of emotional intelligence - the ability to stay cool under pressure and remain helpful while handling difficult calls
  • Have an accurate and methodical individual with an excellent eye for detail
  • Be a strong team player who forms positive relationships with both colleagues and customers
  • Have excellent time management skills
  • Be proficient in MS Office, with good all-round IT skills

Role advertised 28 February 2020

If you feel you have what it takes to be the Customer Support Advisor, please apply today because we'd love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

If this isn't your perfect role, register with us and let us find it for you.

 
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