Customer Support Advisor

Job description

Customer Support Advisor

£22,000

Permanent

Milton Keynes

Excellent on the phone and driven to do the best that you can?

Yes? You could be just the person we're looking for!

As a member of this business-critical team, you will be on the front line of delivering a high-quality customer experience to our client's customers. You'll be handling queries, providing analytical troubleshooting assistance and answering a variety of different calls and emails.

In return you will be offered a competitive salary, a position in a company keen to offer personal development and career opportunities, plus excellent staff benefits.

Key responsibilities will include but are not limited to:

• Investigating, diagnosing and resolving customer enquiries; working where necessary with internal support teams and other colleagues (e.g., Sales, Finance, Design …).
• Day to day email support where required; over time, expansion of the role to include chat and social media may be required
• Work closely with customers and consumers to "trouble-shoot" issues using good questioning and fact finding skills
• Develop and maintain a deep understanding of systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiries
• Take end-to-end ownership over issues and in doing so manage customer expectations, providing education and advice
• Making changes to products and services, as requested by customers and account managers
• Accurately record and update customer information on call, across multiple internal systems
• Proactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively

We are looking for someone with:

• An excellent telephone manner and a real desire to help
• A clear and strong communicator with excellent questioning and listening skills
• A high degree of emotional intelligence - the ability to stay cool under pressure and remain helpful while handling difficult calls
• Ability to empathise and show care & consideration to customers
• An accurate and methodical individual with an excellent eye for detail
• A strong team player
• The ability to challenge and question ideas, openly and honestly, whilst providing solutions and options
• Driven by team performance, and continually striving to be better both as an individual and as a team
• A passionate, energetic and self-motivated individual
• Good time management with the ability to prioritise and manage your workload

Role advertised: 25 October 2019

If you feel you have what it takes, please apply today because we'd love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.