Quick Search

Advanced Search
image

Customer Service Representative

£18000 - £20000 per annum

Job description

Customer Service Representative

Salary: £18,000 PA starting salary. Potential to increase to £20,000 PA within the first year. Plus further increments with service.

Location: Kettering/ Corby

Our industry-leading client is looking to recruit a Customer Service Representative to join their expanding team at a large, busy contact centre.

This vacancy is full time (37.5hrs per week) within our client's Contact Centre and covers the department opening hours of Monday-Friday 8am-8pm, Saturday 9am-5pm, Sunday and occasional Bank Holidays 9am-4pm on a rota based system:

Weekends:

1 x Saturday (9:00am to 5:00pm) in every 3 with a day off in the week

1 x Sunday (09.00am to 5:00pm) in every 7 with a day off in the week

If you work over the weekends, you have a day in lieu. You only work x5 days per week.

Key Duties of a Customer Service Representative:

  • Take ownership of customer queries and follow through to completion
  • Identify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty products
  • Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)
  • Deliver first class quality customer service
  • Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate
  • Adhere to company processes, procedures, policies and standards
  • Maintain effective working relationships

About you:

  • You'll have an excellent telephone manner and the ability to remain calm under pressure
  • You'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possible
  • You're passionate about customer service

If this sounds like you, please apply today.

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

 
image
image

Other candidates also looked at

Customer Account Executive
£21000 - £22000 per annum

Customer Account ExecutivePermanent£21,000 - £22,000 plus bonusMilton Keynes Are you passionate about customer service?Do you have an excellent telephone manner and the desire to solve problems?Yes? You could be just the candidate we are looking for! As the Customer Account Executive, you will be responsible for the account management of an identified regional portfolio of independent customers or corporate customers, ensuring all are always performing at their optimum. Key responsibilities of the Customer Account Executive:Manage accounts with a view to improve performanceMonitor renewal of contract end datesComplete new customer welcomes and questionnairesLiaise with the Regional Managers to have a contact strategy on the top performing sitesBook reassignment appointments for the Regional ManagersPerform a weekly review call/meeting with the Regional ManagerEnsure all customer complaints, issues and queries reach a successful and appropriate conclusion, escalating matters where necessary. The Customer Account Executive needs to have:Excellent email/telephone communication skillsExperience of working within a demanding customer service/sales environmentFlexible approach and a team player, yet able to work on own initiativeAbility to conduct site visitsGood knowledge of Microsoft Office particularly Excel and PowerPoint If you feel you have what it takes to be our Customer Account Executive, please apply today because we'd love to hear from you! Customer Account Executive role advertised: 11 December 2019 WE WOULD PREFER YOUR CV IN WORD FORMATAscendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.If this isn't your perfect role, register with us and let us find it for you.

Customer Service Executive
£21000 - £22000 per annum

Customer Service Executive Permanent£21,000 - £22,000 plus bonusMilton Keynes Are you passionate about customer service?Do you have an excellent telephone manner and the desire to solve problems?Yes? You could be just the candidate we are looking for! The Customer Service Account Executive will be responsible for meeting annual targets by delivering increases in profitability within the corporate sector of customers. Key responsibilities of the Customer Service Account Executive:Responsible for managing key corporate client relationshipsWork closely with the Corporate Managers to ensure delivery of key strategies and profitPro-actively undertake a variety of activities that will result in weekly / monthly targets being met or exceededMonitor corporate accounts to ensure they have an active contract in place and manage contract renewals ahead of contract expiryLiaise closely with the Operations team to ensure all equipment is delivered in a timely and effective mannerReview the performance of the corporate estate with the Corporate Managers on a frequent basisHighlight poor performing sites and put actions in place to ensure they become profitable The Customer Service Account Executive needs to have:Demonstrable record of successful in a similar roleThrives in high pressure and deadline driven environmentsSales, negotiation and influencing skillsStrong interpersonal and communication skillsMicrosoft Outlook, Word, Excel and PowerPointAble to retain specific product knowledgeMicrosoft and defined MI reporting toolsKnowledge of SDE/Great Plains would be beneficial If you feel you have what it takes to be the Customer Service Account Executive, please apply today because we'd love to hear from you! Customer Service Account Executive role advertised: 11 December 2019 WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Help Desk Advisor
Up to £18000 per annum

Helpdesk Advisor £18,000PermanentMilton Keynes Are you passionate about customer service?Do you have an excellent telephone manner and the desire to solve problems?Yes? You could be just the Helpdesk Advisor we are looking for! This is an entry level role into the business where you will be providing a first-class customer service experience as well as answering incoming calls in a courteous telephone manner. Helpdesk Advisor key responsibilities:Develop knowledge to a level that requires no scripted answers and apply a comprehensive understanding of the Customer Services operationShowing a polite, courteous and helpful manor, using a clear and courteous telephone manner with a tactful approach to sensitive informationTake ownership of work ensuring contact with customer is maintainedUtilise the experience within the Customer Service team to resolve issuesFollow the processes and procedures on a day-to-day basisExperience:A minimum of 3 GCSE's at A-C grade or equivalentExcellent communication skillsOne years' experience in Customer Service with problem solving, telephone support and complaints handlingIntermediate IT skills with previous experience of Microsoft applicationsAbility to complete technical training to engineer level and to communicate it back to a customerAbility to investigate and resolve non- technical i.e. financial issues If you feel you have what it takes, please apply today because we'd love to hear from you!Helpdesk Advisor Role advertised: 11 December 2019If you feel you have what it takes to become a Helpdesk Advisor, please apply today because we would love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMATAscendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

 
image

Know what your dream job looks like?

Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.

Send your cv