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Customer Service Executive

Up to £11 per hour plus holiday pay

Job description

Customer Service Executive

Temporary (3 months)

£10.80 per hour plus holiday pay

Buckingham

As the Customer Service Executive, you will be processing daily orders received from customers, managing the process from receipt of order through to delivery. You will have excellent communication skills and be highly organised and customer focussed.

Our client needs some additional support for 3 months due to demand for their products; this position starts on 6th January 2020. Working hours are weekdays 8.00am - 4.30pm, with an earlier finish of 3.30pm on a Friday.

Key responsibilities of the Customer Service Executive will include but are not limited to:

  • To process customer orders in a timely manner meeting deadlines
  • Coordination with the Operations Team to ensure that SLAs can be achieved
  • Handle (and resolve where possible) customer queries
  • Keep customers informed of any developments
  • Keep systems up to date with customer information
  • Administration duties
  • Liaising with the transport/warehouse to ensure deliveries are made on time in full
  • Daily reporting and account management including raising and processing credit
  • Checking back order reports, following up on any items on QA hold and
  • Where appropriate offer customers additional products and services when they call to place orders.
  • Manage general telephone queries and direct to relevant people taking messages where appropriate
  • Welcoming visitors to site and general customer service

Our Customer Service Executive needs to have:

  • A passion for providing first class customer service
  • Accurate order processing skills
  • Experience if SAP is preferred
  • Excellent listening skills
  • Ability to be proactive with problem solving skills
  • Good verbal and written communication skills
  • Ability to learn product knowledge
  • Work on own initiative and to tight timescales
  • Capable of multitasking in a busy environment

If you feel you have what it takes to be our Customer Service Executive, please apply today because we'd love to hear from you!

Customer Service Executive role advertised: 18 December 2019

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

If this isn't your perfect role, register with us and let us find it for you.

 
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