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Customer Service Advisor

Up to £18000 per annum

Job description

Customer Service Advisor

£18,000

Permanent

Milton Keynes

Are you passionate about customer service?

Do you have an excellent telephone manner and the desire to solve problems?

Yes? You could be just the Customer Service Advisor we're looking for!

As a Customer Service Advisor, you will always be providing a first-class customer service experience, as well as answering incoming calls in a courteous telephone manner.

The Candidate:

  • Develop knowledge to a level that requires no scripted answers and apply a comprehensive understanding of the Customer Services operation
  • Showing a polite, courteous and helpful manor, using a clear and courteous telephone manner with a tactful approach to sensitive information
  • To utilise the experience within the Customer Service team to resolve issues
  • Follow the processes and procedures on a day-to-day basis
  • Use a logical approach and initiative to fact finding and problem resolution

Experience:

  • A minimum of 3 GCSE's at A-C grade or equivalent
  • Excellent communication skills
  • Minimum of 1 years' experience in a Customer Service Advisor role with problem solving, telephone support and complaints handling
  • Intermediate IT skills with previous experience of Microsoft applications
  • Ability to complete technical training to engineer level
  • Ability to investigate and resolve non- technical i.e. financial issues

Customer Service Advisor Role advertised: 4 December 2019

If you feel you have what it takes, please apply today because we'd love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

 
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