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Customer Service Advisor

Up to £18000 per annum

Job description

Customer Service Advisor

Wellingborough, Park Farm

Salary up to £18,000 DOE

My client is looking for a Customer Service Advisor to support their customers with technical queries. You will be determining the faults via scripted questions to determine whether or not you are able to fix the problem over the phone or whether a replacement needs to be issued.

The role involves:

  • Inbound telephone support to customers
  • Ordering stock on behalf of clients and arranging deliveries
  • On the spot problem solving and diagnostics of both software and hardware
  • Solving queries between merchants and their banking partners
  • Communicating with other departments to ensure customers receive the best service possible

It's crucial that the successful candidate has basic knowledge of technology, i.e. smart phones.

If this sounds like you, please apply today.

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

 
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