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Customer Service Advisor

Up to £9 per hour

Job description

Customer Service Advisor

Northampton

Temp - Perm

£8.72 per hour/ £17,000 PA

Monday - Friday/ 37.5 hours per week

Rotational Shifts

Week 1: 8am - 4pm

Week 2: 10:30am - 6:30pm

Responsibilities:

  • Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally dealing with a high volume of inbound and making outbound calls (not sales)
  • Calling customers to arrange deliveries
  • Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders
  • Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
  • Maintain customer service emails and ensure that responses are provided within a timely manner
  • Understanding individual needs of the customers, able to act compassionately, whilst showing empathy

We are looking for people with the following qualities/ experience:

  • Demonstrable customer service experience
  • Demonstrable telephone experience, ideally both inbound and outbound calls
  • Empathetic, calm and professional
  • Committed and looking for a long-term career
  • Somebody who is willing to learn and undergo training to improve themselves to make them even more effective at the role

If this sounds like you - please apply today!!

If this role isn't right for you but you know somebody who would be suitable. We gift generously to referrals. Please check out our website for more details.

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

 
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