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Customer Service Advisor

Up to £21600 per annum

Job description

Nightshift Customer Service Advisor

Kettering

£18,000 per annum plus a 20% allowance on basic salary

Total salary is £21,600 PA (including basic and 20% allowance)

Sunday - Thursday. 37.5 hour work. Working the shift pattern between 22:00 and 7:30.

Our industry leading client is looking to recruit a Customer Service Advisor to cover their nightshift.

Key Duties of a Customer Service Advisor:

  • Take ownership of customer queries and follow through to completion
  • Identify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty products
  • Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)
  • Deliver first class quality customer service
  • Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate
  • Adhere to company processes, procedures, policies and standards
  • Maintain effective working relationships

About you:

  • You'll have an excellent telephone manner and the ability to remain calm under pressure
  • You'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possible
  • You're passionate about customer service

If you feel you have what it takes, please apply today because we'd love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If this role isn't right for you but you know somebody who would be suitable why not let us know and earn real money? We gift generously for referrals which are successful. Please check out our website for more details and our terms and conditions https://www.ascendantrecruitment.co.uk/refer-and-earn

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

 
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Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.

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