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Customer Service Advisor

£20000 - £22000 per annum

Job description

Earls Barton

Customer Service Advisor

£20,000 - £22,000 per annum

Our industry-leading client is looking to add to their expanding team and are looking to recruit an experience Customer Service Advisor. The role is to promote a customer centric ethos in the department. Supporting the external sales team in all aspects of their business portfolio is also a pivotal part of this role.

Key Responsibilities:

  • Where appropriate manage the day to day relationship directly with the customer (order processing, queries, enquires, phone calls, emails)
  • Have a clear understanding of each customer SLA and Contract
  • To support the department workload including holiday, sickness cover, etc
  • Ensure each element of a customer SLA is achieved or exceeded where a customer contract is in place
  • Schedule and plan all orders in conjunction with other departments, taking into consideration peak uplifts throughout the year
  • Review and understand customer forecast data provided, where appropriate challenge any uplift or reduction and ensure a clear communication to key departments
  • Cross selling to existing accounts
  • Monitor & report all sales trends, including customer SLA reporting
  • To continually improve working environment through creativity and innovation
  • To own initial enquiries from the customer through to the generation of a completed tender documentation
  • To support the sales team on project work and tenders
  • To build harmonious relationships with other departments
  • To be fully conversant with all systems to ensure a consistent approach is always taken
  • Regular review between Customer Services Support and the Account
  • To work closely with purchasing and the sales team to ensure the correct levels of stock are purchased in conjunction with customer requirements and forecasts/SLA and space availability in the warehouse. Levels then managed to ensure accuracy of forecast and variances fed back to the sales team/customer through regular KPI's
  • To investigate the feasibility of all customer requests, even if they do not conform to existing agreements
  • To be accountable for all customers with the portfolio and manage actual performance against agreed targets
  • To embrace all company KPI's, Vision and Mission statements and always work within the company spirit and intent

If this sounds like you, please apply today.

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

 
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