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Customer Service Advisor

£21250 - £21400 per annum

Job description

Customer Service Advisor

Permanent

£21,250

Milton Keynes

We have an opportunity for an individual with Customer Service experience to join a fantastic, professional organisation that offers career progression and a great working environment.

The position is 37.5 hours per work working shifts between 7am and 7pm Monday to Friday.

Key responsibilities will include but are not limited to:

  • Take responsibility for incoming calls, emails and queries and either answer directly or refer to other departments, taking ownership until completion
  • Be confident to receive and respond to enquiries in other service centre areas at peak times or to provide scheduled cover
  • Use CRM and other appropriate systems to record enquiries
  • Co-ordinate cross-department communications and ensure the advisory teams are up-to-date and have relevant and appropriate information with which to support enquiries
  • Support the delivery of projects relevant to your department
  • Ensure compliance to data security, data protection and data confidentiality policies
  • Occasional travel to attend training and departmental/ organisation events
  • Maintain an understanding of products and services available
  • In conjunction with the Events Team, assist in planning, administering and booking of events
  • Make outbound courtesy calls to contact individuals in relation to services

We are looking for someone with:

  • Experienced in managing multi-channel enquiries, phone, email, online chat and social media
  • Strong motivator and trainer with experience in delivering against SLA's
  • Keen attention to detail ensuring high standard of written and verbal work
  • Exceptional customer service skills and experience
  • Good IT skills, including Word and Excel, and in maintaining a complex database including CRM
  • Organisational, planning and administrative skills
  • Confident and effective communication skills
  • Proven ability to prioritise and deliver in a fast-paced environment

If selected, the interview process is a three-stage process, starting with a 10 minute telephone interview, followed by an assessment and then final interview.

If you feel you have what it takes, please apply today because we'd love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

If this isn't your perfect role, register with us and let us find it for you.

 
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