Quick Search

Advanced Search
image

Bilingual Team Leader

£33000 - £35000 per annum benefits package

Job description

Bilingual Team Leader

Permanent

£33,000 - £35,000 plus benefits

Milton Keynes

We are supporting our client with the recruitment of an individual for a very unique role within their Customer Service department. To be the Bilingual Team Leader you will need to speak English and French or Norwegian with Spanish also being desirable.

You will have had experience in managing a team within a contact centre environment and be able to work on a rota basis 7 days per week between the hours of 8.00am - 9.00pm. In return you will be joining an extremely rewarding business who champions career development for all employees, offers and innovative working environment along with great company benefits.

As the Team Leader you will be managing a team of 10 in order to deliver and meet SLAs and KPIs. You will ensure that quality standards and process management are adhered to, whilst maximising the effectiveness of first-class customer service.

Our Bi-Lingual Team Leader will need to:

  • Lead the team to provide a professional first-class standard of customer service
  • Ensures the team consistently delivers successful results, on time, against all SLAs
  • Ensure the team consistently meet all internal KPIs and quality standards
  • Engage in regular performance reviews with all staff including coaching and training
  • Motivate the team to achieve personal and team targets
  • Learning about and successfully implementing any change
  • Compiling and interpreting reports on team performance at agreed times
  • Develop an in-depth knowledge of all high-level procedures
  • Ensure all team members operate within company quality standards and to GDPR and other guidelines set out

About you…

  • Be able to speak English and at least one of the listed languages
  • Ability to lead and manage a team, with knowledge of coaching/training techniques
  • Have a deep appreciation for the quality of work of your team
  • Enthusiastic with the desire to work in a changing fast-paced environment
  • Process management and continuous improvement
  • Excellent communicator with good listening skills
  • Takes responsibility for the delivery of solutions
  • Target oriented and proactive
  • IT literate with excellent knowledge of Microsoft Excel, Word, etc
  • Calm, credible and dependable
  • Experience within automotive industry is desirable

If you feel you have what it takes to be our Bi-Lingual Team Leader, please apply today because we'd love to hear from you!

Role advertised: 10 January 2020

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

If this isn't your perfect role, register with us and let us find it for you.

 
image
image

Other candidates also looked at

Customer Service Advisor - Kettering
£17000 - £19000 per annum Plus bonus scheme

Customer Service AdvisorFull time/ Permanent£17,000 basic salary - £19,000 OTE (including bonus scheme) Kettering We are delighted to be supporting our client in the recruitment of a Customer Service Advisor to work within their busy team. By nature, you will be empathetic with a clear and friendly telephone manner. You will be well organised and able to pick up systems and processes quickly. To be our Customer Service Advisor you will need to be able to work rotational shifts on a weekly rotation, including some weekends. Key responsibilities of the Customer Service Advisor include: Providing telephone support to incoming callsListening and assessing each call on a case by case basis, offering informed adviceAccurately recording and updating caller information in the systemDraft accurate correspondence in line with captured dataKeeping up-to-date with services in order to accurately advise clientsPerform research and checks on particular conflicts that may affect the caseManage engagement with customers by effective follow up, recording information accuratelyBe attentive to identify serious and complex issues Our Customer Service Advisor needs to have: A good level of education including GCSE Grade C or equivalent in English languageExperience within a regulated or financial environment would be an advantageDisplay excellent customer service skills, empathy and patienceNaturally curious and able to make decisions confidentlyAn understanding and appreciation of working within strict regulationsAccurately recording and updating customer informationKeeping up-to-date with all products and services in order give accurate adviceEnthusiast, flexible and adaptable If you feel you have what it takes to be our Customer Service Advisor, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Office Administrator - Olney
£17000 - £18000 per annum

Office Administrator Salary up to £18,000 PA DOE Location: Olney Full time/ permanent Monday - Friday 9am - 5:30pm Benefits: 23 days holiday plus bank holidays - 31 days holiday entitlement Must be able to drive due to the office location Key Responsibilities: On a daily basis, you will raise purchase orders for equipment required by Service and Installation and ensure current company procedures are maintained for sign off and distributionObtain purchase orders from customers for replacement equipmentChase suppliers for deliveries as requiredOn daily basis raise zero rated invoices against works order number (WON) on Customer Verisae system, or systems as used from time to timeTo check off service dockets against timesheets to ensure all dockets are accounted for, and to report to the service manager any missing items. Keep log of any missing items.To print off vehicle tracker reports for the relevant week, attach to the timesheet and pass to the service manager for payroll purposes. To check tracker reports against timesheets in accordance with requirementsNotify Service Manager of instances of failure to submit dockets and time sheets, or dockets in accordance with company procedure.Sort dockets into customer groups and pass to Accounts for costing/invoicing. Assist in costing/invoicing when required.Submit all non-chargeable dockets for review to nominated personnel.Ensure service replacement spreadsheet is maintained and information contained is kept up to dateFollow up delivery of equipment to site, update spreadsheet and inform and service controller for actionReport to Service Manager any instance of equipment on site in excess of 3 working daysProvide cover for service desk, to ensure service calls are logged/closed down/passed to engineer as requiredProvide cover for sales administration as required.Prepare reports for management and attend meetings as requested. WE WOULD PREFER YOUR CV IN WORD FORMATAscendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.If this isn't your perfect role, register with us and let us find it for you.

Lettings Negotiator
£18000 - £19000 per annum

Lettings NegotiatorFull time/ PermanentNorthamptonSalary up to £19,000 PAThis role is Monday - Friday and involves Saturday shifts but you only work 5 days per weekMy client based in Northampton are looking to recruit an excellent new member of staff to join their team in the position of Lettings Negotiator.Whilst this job is not commission based, it does offer a generous basic salary. This role is more customer service than sales and requires a bright and enthusiastic personality.As a Lettings Negotiator you will need to:Demonstrate excellent customer service and sales skills.Be a clear and professional communicator - as good at listening to others as you are at speaking with them.Have Strong organisation, planning and problem-solving skills this is a must and, like everyone here, you`ll need to be self-aware, a great team player and always looking to work in collaboration with your customers as well as your colleagues.Have the kind of energy and drive it takes to deliver results, and a people first approach.Demonstrate sound judgement and your resilience means you see setbacks not as obstacles, but as opportunities.Previous Estate Agency experience would be desirable; however, it is not essential.Having a Full Driving License is essential.If you feel you have what it takes to be our Lettings Negotiator, please apply today we'd love to hear from you. WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

 
image

Know what your dream job looks like?

Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.

Send your cv