Customer Resolutions Specialist

Milton Keynes, Hybrid

£27,000

Monday to Friday

Temporary - 12 months

My client is looking for a customer focussed person to support and manage the investigation, resolution and outcome of complaints. As a Customer Resolutions Specialist you will handle an extensive variety of complaint scenarios, company systems and processes whilst being fully compliant with legislation. You will enjoy helping customers and supporting them through to resolution.

Responsibilities:

• Investigating written and verbal complaints cases
• Judging cases to ensure fair and appropriate customer outcomes within relevant limit of authority
• Evaluating customer circumstance, inconvenience and distress to achieve an appropriate resolution from a wide range of potential options
• Negotiate on a regular basis with internal departments to aid case resolution
• Manage the diagnostic and triage processes across multiple channels to effectively categorise, route and prioritise cases
• Manage cases by accurately reporting and logging all actions through company systems to support root cause analysis and reporting requirements.

Key Skills, Knowledge & Experience:

• Experience of working in a complaint handling environment
• Ability to demonstrate systematic thought processes and plan and manage own workload/delivery
• Strong customer focus
• Excellent oral and written communications
• Good attention to detail
• High level of emotional intelligence and resilience
• Ability to cope under pressure and meet strict deadlines

If you are interested in finding out more about this role, please apply today because we’d love to hear from you! 

Ascendant Recruitment is one of Milton Keynes and Northampton’s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.