Customer Service Advisor
Bedford, Bedfordshire, England
£24k per year + Bonus + Benefits
Bonus + Benefits

Customer Service Advisor

12 month fixed term contract




Our Bedford based client is looking for a Customer Service Advisor to support their busy Pensions Department on a 12 month fixed term contract basis. You must be willing to work from the office. The purpose of this role is to deal with the day-to-day call logging/customer services and administration of enquiries in relation to the Company’s pension.


Your duties will include but are not limited to:

  • Answering telephone calls answering queries.
  • Assisting with all aspects of the day-to-day administration of the Company’s pension scheme including on-line enquiries, scanning of completed case work, call logging & printing of e-mail enquiries.
  • Assisting with the calculation and payment of benefits, referring non-standard cases to Management.
  • Efficient handling of correspondence, e-mail and telephone enquiries from scheme members and third party.
  • Processing work in accordance with documented workflow procedures.

To be successful in this role, you will need to:

  • Demonstrate a high level of attention to detail and accuracy.
  • Be IT literate and numerate.
  • Be able to work as part of a team.
  • Use your initiative in a fast paced working environment.
  • Possess strong interpersonal skills.
  • Have an excellent telephone manner.
  • Have attained a Grade C or above in Maths and English at GCSE/O-Level.
  • No previous pensions experience is required.


If you feel you have what it takes to be the Customer Service Advisor, please apply today because we’d love to hear from you!


Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit

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