Resolutions Administrator
CS1106RA
Milton Keynes, Buckinghamshire, England
£12 per hour
Contract
Full-time

Resolutions Administrator
12 Month Contract
£12.00 per hour
Milton Keynes - Hybrid Role

My client is looking for a highly organised administrator to deliver an excellent service to all customers who have raised a complaint. As the Resolutions Administrator you will deal with customers via email, acting as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. You will ensure all customer queries are either responded to, delegated to their case handler, or actioned (where appropriate) ensuring customers are fully informed and have been guided through their complaint.
Resolutions Administrator Responsibilities

  • Responding to queries within the agreed time scales, investigating the queries on the various IT systems used throughout the Company.
  • Record all queries and action points on the relevant department customer contact system.
  • Delegate emails to chase handlers and to provide one stop resolution for customers and internal colleagues wherever possible.
  • Help to answer inbound customer calls when required.
  • Prioritise and organise workload to ensure completed within service level agreement.

Resolutions Administrator Key Skills / Experience

  • Previous customer service experience, preferably within a financial services industry
  • Excellent attention to detail, strong administration, communication, interpersonal skills, and telephone manner.
  • Strong letter/email writing ability using accurate English grammar.
  • High emotional resilience.
  • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
  • Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
  • Numerate
  • Proficient using computer applications i.e. (MS Office, Word, Excel).

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit www.ascendantrecruitment.co.uk

Our site uses cookies. For more information, see our cookie policy. Accept cookies and close
Reject cookies Manage settings