Customer Service Advisor
CS1106WM
Milton Keynes, Buckinghamshire, England
£12.46 - 12.46 per hour
Temporary
Full-time

Customer Service Advisor
5 Month Contract (Until end of November)
Monday to Friday 37.5 Hours
Milton Keynes Hybrid after training
£12.46 per Hour (£24,300)

My client is looking for an experienced Customer Service Advisor to join their Busy Client Services Team. The role is the key to schedule their engineers to install or repair equipment within time agreed. This role will involve calling commercial companies to book in an engineer visit. Your role will also involve dealing with queries from clients, engineers and service providers. The role requires great customer service skills and the ability to multitask. To succeed in this role you must be happy to speak to customers on the phone and good with using multiple systems.

Customer Service Advisor Key Responsibilities:

  • Appointment booking for engineers by phone and email
  • Taking calls from Engineers
  • Liaising with customers and engineers to proactively arrange assistance and deal with any concerns
  • Provide internal customer support to the Engineers by phone and email
  • Managing and filling Engineer schedules
  • Collaboration with Engineers to meet Business needs


Customer Service Advisor Key Personal Attributes required for the role are:

  • Customer focused; can identify and respond to customer requirements
  • Ability to prioritise own workload and be accountable for their own workload
  • Flexible, willing and able to cope with change with the ability to work under pressure
  • Positive and enthusiastic with a can do attitude
  • Good level of written and spoken English
  • Good level of Microsoft office 365, specially around MS teams and Excel
  • Able to navigate a variety of systems to complete daily tasks


Benefits

  • Monday to Friday
  • Weekly pay
  • Holiday pay
  • Hybrid working


Role advertised: 11th June 2024

If you are interested in this role, please apply today because we d love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit www.ascendantrecruitment.co.uk

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