Technical Customer Service Advisor
Permanent
Wellingborough / Hybrid
£22000 to £23000 Depending on Experience
My client is looking for a Customer Service Advisor to support their retail customers with technical queries. Their customers are retailers who are calling in with queries regarding their EPOS systems/Card Machines. As a Customer Service Advisor you will be determining the faults via scripted questions to determine whether or not you are able to fix the HHT over the phone or whether a replacement needs to be issued.
TECHNICAL CUSTOMER SERVICE ADVISOR ROLE:
- Inbound telephone support for retail customers
- Ordering stock on behalf of clients and arranging deliveries
- On the spot problem solving and diagnostics of both software and hardware
- Solving queries between merchants and their banking partners
- Communicating with other departments to ensure customers receive the best service possible
TECHNICAL CUSTOMER SERVICE ADVISOR HOURS:
As you are supporting retailers you will be required to work across shift patterns (37.5 hours per week). These are as follows:
Weeks 1 Week 7: Are between 8am and 6pm
Week 8: 3pm 11pm (Working from Home)
Alternate weekends: you will work x1 weekend day EITHER Saturday or Sunday. You will have two full weekends off per month.
BENEFITS
- Hybrid Working after training
- Free Parking
Role Advertised: 25th October 2023
If you are interested in finding out more about this Customer Service Advisor position, please apply today because we d love to hear from you!
WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northampton’s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit www.ascendantrecruitment.co.uk