CUSTOMER SERVICE ADMINISTRATOR
SRtemp1
Milton Keynes, Buckinghamshire, England
£12 per hour
Temporary
Full-time

Customer Service Advisor
Temporary role for 6 months initially 
Milton Keynes 2 days in the office, 3 days from home.

Working hours: 37 hours per week. Monday – Friday  08:30 – 17:00 with a 1 hour lunch break

My client, a luxury automotive brand, is looking for a Customer Service Administrator who is passionate about providing the highest level of customer satisfaction. 

The main purpose of the role is to establish a customer’s intentions as they near the end of their finance contract, helping facilitate an efficient end of contract experience. This may be through the return of the vehicle or arranging a continuance of contractual obligations. The process is co-ordinated via both telephone and email, and can involve multiple parties

 

Experience Required 

  • Previous experience in customer service or a similar role is preferred
  • Consistently self-motivated with the ability to work within a pressurised environment
  • Enthusiastic to embrace ownership of problems and resolve them to a positive conclusion within critical time frames
  • Must be able to demonstrate strong attention to detail within processing and communications
  • GCSE or equivalent English Language and Mathematics is preferable
  • Demonstrate ability to learn and employ finance and credit-control knowledge
  • Previous customer service experience with effective telephone skills is desirable
  • Strong problem-solving and negotiation skills to effectively resolve customer issues and ensure the safe return of vehicles or offer other finance options. 

Role Advertised: 02nd July 2024

If you are interested in finding out more about this role, please apply today because we d love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, Sales & Digital Marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit www.ascendantrecruitment.co.uk

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