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Customer Service Advisor

 

Are you passionate about customer service and looking for a new customer service job in Milton Keynes, Northampton or the surrounding areas? Whether you're searching for permanent, temporary or contract work we have lots of exciting customer service jobs and we're adding to them all the time.

We've been helping candidates just like you to find the right customer service job since 2003. During this time we have been firmly cemented as one of the leading local recruitment agencies. We’ll work closely with you to get a complete understanding of your needs so that we can help to find you the perfect customer service job.

Take a look below to see a selection of our latest vacancies. If you are struggling to find the right opportunity, it is still worth sending us your CV as we may still be able to help you. We have strong relationships with many employers in the area who are always on the lookout for new talent. This means we can network on your behalf and proactively help you find new opportunities.

Our friendly expert Recruitment Consultants are always happy to help. To find out more about how we can assist you in finding customer service jobs, please call us on 01908 200270 (MIlton Keynes) or 01604 439380 (Northampton).

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Customer Service Negotiator
£16320 - £18000 per annum

Customer Service NegotiatorLocation: Northampton Town CentreSalary: £16,320 PAStarting salary is £16,320 gross per annum rising to £18k after successful completion of six month probation then rising to £21k after 18 months (if progression is as expected)Working Hours:x2 week rotating shifts (35 hours per week)Week 1: Monday-Friday - 08:00 - 15:30Week 2: Monday - Friday - 15:10 - 21:00Two full weekends off per month. Working alternate Saturday or Sunday.My established client based are looking for great members of staff to join their team. If you're target driven, customer service focused and enjoy a challenge - please read on!The idea candidate will have experience within a similar collections negotiator role, however this is not essential.Duties for Customer Service Negotiator includeDealing with a high volume of calls in order to recover outstanding debt on behalf of the business. This role will involve both inbound and outbound callsUnderstanding individuals needs to ensure a suitable resolution is achieved for both the debtor and the businessNegotiating a suitable repayment plans for customersMeeting set KPI's and targetsEnsuring the highest level of service is delivered at all timesSkills & Experience Required:Experience working within a contact centre environmentAbility to work within targeted driven environmentStrong negotiation skillsExcellent communication skills both written and verbalAmbitious and target drivenAble to remain calm and professional at all timesAdditional Information:Competitive bonus structureFree onsite parkingExcellent progression opportunities

Customer Service Representative
Up to £18000 per annum

Customer Service Representative Kettering £18,000 Our industry-leading client is looking to recruit a Customer Service Representative to join their expanding team at a large, busy call centre, in Kettering. This vacancy is full time (37.5hrs per week) within our Contact Centre and covers the department opening hours of Monday-Friday 8am-8pm, Saturday 9am-5pm, Sunday and occasional Bank Holidays 9am-4pm on a rota based system:08:00-16:1509:00-17:1509:45-18:0011:45-20:00 For the successful candidate, there are two induction dates: 6th August3rd September Key Duties of a Customer Service Representative: Take ownership of customer queries and follow through to completionIdentify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty productsRespond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)Deliver first class quality customer servicePromote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriateAdhere to company processes, procedures, policies and standardsMaintain effective working relationships About you:You'll have an excellent telephone manner and the ability to remain calm under pressureYou'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possibleYou're passionate about customer service Benefits:Free parking and easily accessible via public transportWellbeing of employees is also important; our client runs monthly wellbeing features as well as a free weekly bootcampChildcare vouchers and a cycle salary sacrifice scheme25 days holiday increasing with length or serviceSubsidised canteen and free tea & coffeeCompany Pension SchemeFree ParkingStaff discounts on all products If this sounds like you, please apply today.Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Customer Relationship Manager
£26000 - £32000 per annum Benefits

Customer Relationship ManagerPermanent£26,000 - £32,000 DOEMilton Keynes Our client is looking for an experienced individual with strong customer focus to manage a portfolio of clients. Your focus will be to ensure the company is meeting SLAs and that customer satisfaction is always met. The ideal candidate will relate well to all kinds of people, both inside and outside the organisation and you will build effective relationships. Key responsibilities will include but are not limited to: Champion the customer requirements throughout their contract by having comprehensive knowledge of systems and processes so that issues can be effectively resolvedMonitor, report and manage each customers' operational and contractual performanceOrganise and attend customer meetings when required, ensuring all agenda's and minutes are providedSupport contract extension, additions and renewal initiativesRecognise and pass on leads for 'up selling' opportunities to the relevant member of the Commercial teamProvide informative customer feedback and insight to drive process improvements across the businessProactively resolve issues for the company and the customer to ensure outstanding work is within agreed targetsWorking closely with other teams to ensure that customers receive a high-quality service and that both internal and external service levels are metInvolvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement We are looking for someone with: Commercially minded, a good negotiator and strong influencing skillsCustomer focused; is able to identify and respond to customer's needsAble to work in a complex environment with conflicting demandsCan manage own time to meet daily requirementsFlexible, willing and able to cope with change with the ability to work under pressurePositive and enthusiastic with a can do attitudeConscientious, accurate and diligentExcellent spoken and written English, with clear communication skillsA high level of computer and system literacy (able to use multiple systems to complete a process)Good knowledge of process management and improvement activities If you feel you have what it takes, please apply today because we'd love to hear from you! Role advertised: 9 August 2019 WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Technical Customer Service Advisor
£17500 - £18000 per annum

Technical Customer Service Advisor£17,500 - £18,000 DOEWellingboroughMy client is looking for a Customer Service Advisor to support their customers with technical queries. Their customers are retailers who are calling in with queries regarding their EPOS systems/Hand Held Terminals. You will be determining the faults via scripted questions to determine whether or not you are able to fix the HHT over the phone or whether a replacement needs to be issued.The role involves:Inbound telephone support to customersOrdering stock on behalf of clients and arranging deliveriesOn the spot problem solving and diagnostics of both software and hardwareSolving queries between merchants and their banking partnersCommunicating with other departments to ensure customers receive the best service possibleAs you are supporting retailers you will be required to work across shift patterns, which are 4 weekly. These are as follows:Weeks 1 and 2: 8am to 4pmWeeks 3 and 4: 9am to 5pmWeeks 5 and 6: 10am to 6pmWeek 7: 3pm to 11pm- Alternate weekends working EITHER Saturday or Sunday.If this sounds like you, please apply today.Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Customer Service Advisor
£17000 - £18000 per annum

Customer Service Advisor£17,000 - £18,000 DOEWellingboroughMy client is looking for a Customer Service Advisor to support their customers with technical queries. Their customers are retailers who are calling in with queries regarding their EPOS systems/Hand Held Terminals. You will be determining the faults via scripted questions to determine whether or not you are able to fix the HHT over the phone or whether a replacement needs to be issued.The role involves:Inbound telephone support to customersOrdering stock on behalf of clients and arranging deliveriesOn the spot problem solving and diagnostics of both software and hardwareSolving queries between merchants and their banking partnersCommunicating with other departments to ensure customers receive the best service possibleAs you are supporting retailers you will be required to work across shift patterns on a rotational weekly basis. These are as follows:Weeks 1 and 2: 8am to 4pmWeeks 3 and 4: 9am to 5pmWeeks 5 and 6: 10am to 6pmWeek 7: 3pm to 11pm- Alternate weekends working EITHER Saturday or Sunday. You will get a day off during the week. x2 days off per week! If this sounds like you, please apply today.Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Customer Service Advisor - order processing
Negotiable

Customer Service Advisor Permanent£20,000 - £21,000Milton Keynes We have a wonderful opportunity for a customer focused individual in a fun, busy office in Milton Keynes. You ideally will have previous experience of SAP. Our clients brand new office offers a fantastic working environment along with free parking. Key responsibilities will include but are not limited to: Order processing in SAPDealing with enquiries, owning until resolution or escalating where necessaryEnsuring deliveries have been processed and delivered in a timely mannerDaily contact with contractors to obtain requirements We are looking for someone with: Experience of order processing and customer ServicesComputer literate, proficient in MS OfficeWell organised and good time managementFriendly telephone manner, able to build rapportSelf motivated with a positive approach If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

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Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.