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Customer Service Advisor

 

Are you passionate about customer service and looking for a new customer service job in Milton Keynes, Northampton or the surrounding areas? Whether you're searching for permanent, temporary or contract work we have lots of exciting customer service jobs and we're adding to them all the time.

We've been helping candidates just like you to find the right customer service job since 2003. During this time we have been firmly cemented as one of the leading local recruitment agencies. We’ll work closely with you to get a complete understanding of your needs so that we can help to find you the perfect customer service job.

Take a look below to see a selection of our latest vacancies. If you are struggling to find the right opportunity, it is still worth sending us your CV as we may still be able to help you. We have strong relationships with many employers in the area who are always on the lookout for new talent. This means we can network on your behalf and proactively help you find new opportunities.

Our friendly expert Recruitment Consultants are always happy to help. To find out more about how we can assist you in finding customer service jobs, please call us on 01908 200270 (MIlton Keynes) or 01604 439380 (Northampton).

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Customer Service Administrator
Up to £18000 per annum

Customer Service Administrator Monday to Friday (9am - 5pm)Salary: up to £18,000 PA DOEWellingboroughMy client is looking for someone who loves to solve customer problems and enjoys being on the telephone. Their customers are Point of Sale terminal manufacturers, Payment Service providers and Independent Sales Organisations.The role involves:Inbound telephone support to customersMaking outbound calls to customers and third-party stakeholders to resolve set up and hardware issuesSetting up new customer details and hardware configurations on the in-house databaseOrdering stock on behalf of clients and arranging deliveriesRunning management reports and MICommunicating with other departments to ensure customers receive the best service possibleIf this sounds like you, we'd love to hear from you!Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If this role isn't right for you but you know somebody who would be suitable why not let us know and earn real money? We gift generously for referrals which are successful. Please check out our website for more details and our terms and conditions https://www.ascendantrecruitment.co.uk/refer-and-earnIf you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck

Customer Service Advisor
Up to £21400 per annum Benefits

Customer Service AdvisorPermanent£21,400Milton Keynes We have an opportunity for an individual with Customer Service experience to join a fantastic, professional organisation that offers career progression and a great working environment. The position is 37.5 hours per work working shifts between 7am and 7pm Monday to Friday. Key responsibilities will include but are not limited to: Take responsibility for incoming calls, emails and queries and either answer directly or refer to other departments, taking ownership until completionBe confident to receive and respond to enquiries in other service centre areas at peak times or to provide scheduled coverUse CRM and other appropriate systems to record enquiriesCo-ordinate cross-department communications and ensure the advisory teams are up-to-date and have relevant and appropriate information with which to support enquiriesSupport the delivery of projects relevant to your departmentEnsure compliance to data security, data protection and data confidentiality policiesOccasional travel to attend training and departmental/ organisation eventsMaintain an understanding of products and services availableIn conjunction with the Events Team, assist in planning, administering and booking of eventsMake outbound courtesy calls to contact individuals in relation to services We are looking for someone with: Experienced in managing multi-channel enquiries, phone, email, online chat and social mediaStrong motivator and trainer with experience in delivering against SLA'sKeen attention to detail ensuring high standard of written and verbal workExceptional customer service skills and experienceGood IT skills, including Word and Excel, and in maintaining a complex database including CRMOrganisational, planning and administrative skillsConfident and effective communication skillsProven ability to prioritise and deliver in a fast-paced environment If selected, the interview process is a three-stage process, starting with a 10 minute telephone interview, followed by an assessment and then final interview. Role advertised: 8 November 2019 If you feel you have what it takes, please apply today because we'd love to hear from you! Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Customer Support Advisor
Up to £22000 per annum Benefits

Customer Support Advisor£22,000PermanentMilton KeynesExcellent on the phone and driven to do the best that you can?Yes? You could be just the person we're looking for!As a member of this business-critical team, you will be on the front line of delivering a high-quality customer experience to our client's customers. You'll be handling queries, providing analytical troubleshooting assistance and answering a variety of different calls and emails. In return you will be offered a competitive salary, a position in a company keen to offer personal development and career opportunities, plus excellent staff benefits. Key responsibilities will include but are not limited to: Investigating, diagnosing and resolving customer enquiries; working where necessary with internal support teams and other colleagues (e.g., Sales, Finance, Design …).Day to day email support where required; over time, expansion of the role to include chat and social media may be requiredWork closely with customers and consumers to "trouble-shoot" issues using good questioning and fact finding skillsDevelop and maintain a deep understanding of systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiriesTake end-to-end ownership over issues and in doing so manage customer expectations, providing education and adviceMaking changes to products and services, as requested by customers and account managersAccurately record and update customer information on call, across multiple internal systemsProactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively We are looking for someone with: An excellent telephone manner and a real desire to helpA clear and strong communicator with excellent questioning and listening skillsA high degree of emotional intelligence - the ability to stay cool under pressure and remain helpful while handling difficult callsAbility to empathise and show care & consideration to customersAn accurate and methodical individual with an excellent eye for detailA strong team playerThe ability to challenge and question ideas, openly and honestly, whilst providing solutions and optionsDriven by team performance, and continually striving to be better both as an individual and as a teamA passionate, energetic and self-motivated individualGood time management with the ability to prioritise and manage your workload Role advertised: 25 October 2019 If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

Customer Service Advisors x2
Up to £22000 per annum

Customer Service Advisor x2£22,000PermanentMilton Keynes Do you have experience of delivering a high-quality customer experience to client's customers?Are you passionate about resolving customer enquiries?Yes? You could be just the person we are looking for! As a member of this business-critical team, you will be on the front line of delivering a high-quality customer experience to our client's customers. You'll be handling queries, providing analytical troubleshooting assistance and answering a variety of different calls and emails. In return you will be offered a competitive salary, a position in a company keen to offer personal development and career opportunities, plus excellent staff benefits. Key responsibilities will include but are not limited to:Investigating, diagnosing and resolving customer enquiries; working where necessary with internal support teams and other colleagues (e.g., Sales, Finance, Design …).Day to day email support where required; over time, expansion of the role to include chat and social media may be requiredWork closely with customers and consumers to "trouble-shoot" issues using good questioning and fact finding skillsDevelop and maintain a deep understanding of systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiriesTake end-to-end ownership over issues and in doing so manage customer expectations, providing education and adviceMaking changes to products and services, as requested by customers and account managersAccurately record and update customer information on call, across multiple internal systemsProactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively We are looking for someone with:An excellent telephone manner and a real desire to helpA clear and strong communicator with excellent questioning and listening skillsA high degree of emotional intelligence - the ability to stay cool under pressure and remain helpful while handling difficult callsAbility to empathise and show care & consideration to customersAn accurate and methodical individual with an excellent eye for detailA strong team playerThe ability to challenge and question ideas, openly and honestly, whilst providing solutions and optionsDriven by team performance, and continually striving to be better both as an individual and as a teamA passionate, energetic and self-motivated individualGood time management with the ability to prioritise and manage your workload Role advertised: 7 November 2019If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMATAscendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

Customer Service Representative
£18000 - £20000 per annum

Customer Service RepresentativeSalary: £18,000 PA starting salary. Potential to increase to £20,000 PA within the first year. Plus further increments with service. Location: Kettering/ Corby Our industry-leading client is looking to recruit a Customer Service Representative to join their expanding team at a large, busy contact centre. This vacancy is full time (37.5hrs per week) within our client's Contact Centre and covers the department opening hours of Monday-Friday 8am-8pm, Saturday 9am-5pm, Sunday and occasional Bank Holidays 9am-4pm on a rota based system: Weekends:1 x Saturday (9:00am to 5:00pm) in every 3 with a day off in the week1 x Sunday (09.00am to 5:00pm) in every 7 with a day off in the weekIf you work over the weekends, you have a day in lieu. You only work x5 days per week. Key Duties of a Customer Service Representative: Take ownership of customer queries and follow through to completionIdentify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty productsRespond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)Deliver first class quality customer servicePromote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriateAdhere to company processes, procedures, policies and standardsMaintain effective working relationshipsAbout you:You'll have an excellent telephone manner and the ability to remain calm under pressureYou'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possibleYou're passionate about customer service If this sounds like you, please apply today.Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Technical Customer Service Advisor
£17500 - £18000 per annum

Technical Customer Service Advisor£17,500 - £18,000 DOE Wellingborough My client is looking for a Customer Service Advisor to support their customers with technical queries. You will be determining the faults via scripted questions to determine whether or not you are able to fix the problem over the phone or whether a replacement needs to be issued.The role involves:Inbound telephone support to customersOrdering stock on behalf of clients and arranging deliveriesOn the spot problem solving and diagnostics of both software and hardwareSolving queries between merchants and their banking partnersCommunicating with other departments to ensure customers receive the best service possible It's crucial that the successful candidate has basic knowledge of technology, i.e. smart phones. If this sounds like you, please apply today.Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

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Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.