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Customer Service Advisor

 

Are you passionate about customer service and looking for a new customer service job in Milton Keynes, Northampton or the surrounding areas? Whether you're searching for permanent, temporary or contract work we have lots of exciting customer service jobs and we're adding to them all the time.

We've been helping candidates just like you to find the right customer service job since 2003. During this time we have been firmly cemented as one of the leading local recruitment agencies. We’ll work closely with you to get a complete understanding of your needs so that we can help to find you the perfect customer service job.

Take a look below to see a selection of our latest vacancies. If you are struggling to find the right opportunity, it is still worth sending us your CV as we may still be able to help you. We have strong relationships with many employers in the area who are always on the lookout for new talent. This means we can network on your behalf and proactively help you find new opportunities.

Our friendly expert Recruitment Consultants are always happy to help. To find out more about how we can assist you in finding customer service jobs, please call us on 01908 200270 (MIlton Keynes) or 01604 439380 (Northampton).

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Customer Service Advisor
£18135 - £20000 per annum

Customer Service AdvisorCorbyFull time (37.5 hours per week)/ permanent day shifts£18,135 - £20,000 PAHoliday entitlement: 33 days per annum (including 8 days for Bank Holidays)My client is looking to recruit experienced customer service professionals. This is a large/ busy contact centre, where you will be answering a high volume of inbound customer service calls (THIS IS NOT A TELESALES ROLE). We are looking for professionals with a vibrant personality, a friendly and positive demeanour AND demonstrated customer service experience. Ideally from a telephony/ call centre/ contact centre environment or similar.Responsibilities of the Customer Service Advisor:Supporting their customer's requests via inbound calls you will be expected to-Take ownership of customer queries and follow through to completionIdentify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty productsRespond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)Deliver first class quality customer servicePromote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriateAdhere to company processes, procedures, policies and standardsMaintain effective working relationshipsAbout the Customer Service Advisor:You'll have an excellent telephone manner and the ability to remain calm under pressureYou'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possibleYou're passionate about customer serviceIf you are happy to work occasional weekends and work until 8pm (1 week in 5 weeks). Please apply today! WE WOULD PREFER YOUR CV IN WORD FORMATIf you feel you have what it takes, please apply today because we'd love to hear from you!Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn. Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If this role isn't right for you but you know somebody who would be suitable why not let us know and earn real money? We gift generously for referrals which are successful. Please check out our website for more details and our terms and conditions https://www.ascendantrecruitment.co.uk/refer-and-earn If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Customer Service Team Manager (Contact Centre)
£28000 - £30000 per annum Additional Benefits

Customer Service Team Manager Permanent£28,000 - £30,000 Milton Keynes Reporting to the Operations Manager, The Team Manager is accountable for resourcing, managing, motivating and developing the Customer Service contact centre team. Ensuring all SLAs and quality standards are achieved to deliver exceptional customer service, whilst also complying with company policies and procedures as well as the relevant legal and regulatory requirements. The Team Manager will resolve escalated customer enquiries and complaints to ensure they are managed to an appropriate conclusion. Accountabilities Providing operational floor management, managing the day-to-day activities of the team.Meeting all SLA and KPI targets and delivering ad-hoc tasks to agreed deadlines.Acting as a role model in line with the values of the business and coaching advisors to also reflect these.Providing mentorship; encouraging collaboration as a high performing team. Motivating the team to achieve their personal and team targets.Conducting scheduled monthly 121s as well as 'on the spot 'coaching with team members to ensure maximum potential and standards are being achieved.Conducting daily team communications to update advisors on best practices and continuing expectations, ensuring the updates have a clear agenda and tracking resulting actions to conclusion.Developing an in-depth knowledge of all high-level procedures, acting as a point of reference for the Operations Manager and Client.Monitoring progress of cases and agreed actions to ensure all customer interactions are handled within SLA.Managing planned absence or short notice absenteeism to ensure optimal coverage.Planning and distributing team members appropriately based on channel, skill set and capability to achieve optimal performance.Ensuring the team has the necessary physical resources e.g. computer hardware and telephony to complete workEnsuring changes are communicated to the team effectively, including the expected impact and the support available to help them embed the necessary changes.Completing daily, weekly, and monthly reporting as defined by the project service level or as directed the Operations Manager, Account Manager or Operations Director.Interpreting data to identify trends and taking appropriate action to rectify any deviation from targets/SLAs.Ensuring customer data and case notes are accurate and maintained on the relevant systems to ensure data integrity standards are met.Ensuring all actions remain compliant with relevant regulatory codes of conduct e.g. GDPR, PECR, FCA, Health and Safety. PERSONAL REQUIREMENTSExperience of Team Management within a Customer Service/Contact environment complying with all policies, processes and procedures.Ability to coach and motivate others to achieve performance standards.Inquisitive and able to use own initiative to resolve problems and identify improvement opportunities to enhance customer and team experience.Energetic, able to remain professional, calm, and polite when under pressure and adapt quickly in a changing environment.Pragmatic, with strong prioritisiation and time management skills to deliver tasks on time.Highly analytical with the ability to interpret a high volume of data and think creatively to identify solutions to challenges.Fluency in written & spoken English with excellent communication skills.Competent PC user with good Excel and PowerPoint skills.

Customer Service Administrator
Up to £19000 per annum

Customer Service Administrator6 month FTC (maternity cover so contract may be extended or made permanent)Evening hours: Monday - Friday 2pm - 10pm (with a 30-minute lunch)Location: Kettering (one of the surrounding towns)Salary: £19,000 PA Ascendant Recruitment are recruiting on behalf of their client who is looking for an experienced Customer Service/ Administration professional to join their already established team of x5 team members. My client is looking for somebody who has relevant demonstrable experience, good knowledge of MS Office and good written and spoken English, a strong work ethic and a willingness to learn and develop. Key responsibilities of Customer Service Administrator: Ensure all operations within the scope of the role are carried out in accordance with all relevant Health & Safety guidelines, both statutory and company, including maintaining company standards for housekeeping. Ensure all operations within the scope of the role are carried out within company budgets, and to published company standards for operational KPIs. Ensure that excellent service is provided to internal and external customers, maintaining good relationships, within published policies, guidelines and service level agreements. Key tasks of Customer Service Administrator: Order entry - The CS Administrator will be responsible for a large volume of data entry using multiple systems, focusing primarily on (but not limited to) USA and Canadian customer orders. All orders must be entered within SLA guidelines. Market/Key Account management - The CS Administrator will manage a market and/or a set of key accounts, being responsible for all aspects of running the account, ensuring that orders are despatched in line with SLAs, and that request dates are managed in line with KPIs. Customer communication - The CS Administrator will interact on a daily basis directly with customers, sales execs and agents, via the telephone and e-mail, and must therefore have clear and confident verbal and written communication skills. Query resolution/reporting - The CS Administrator will be responsible for answering e-mailed and phoned queries focusing on (but not limited to) status and progress of orders, stock availability, and outstanding backorders, and running associated reports accordingly, both scheduled and on an ad-hoc basis as required. Preparation of electronic data - The CS Administrator will be responsible for submitting data to customer B2B sites where required, in line with agreed SLAs to allow the delivery and receipt of orders into customer DCs. ROLE ADVERTISED ON 07/10/2020If this sounds like you, please apply today. Please only apply if you're happy to work the evening shift pattern.Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Inbound Customer Service Advisor
Up to £18135 per annum

Customer Service RepresentativeCorby Our industry-leading client is looking to recruit a Customer Service Representative to join their expanding team at a large, busy call centre, in Corby. Do you come from a retail background and would like to move into an office role? This would be the ideal role for you.This vacancy is full time (37.5hrs per week) within their Contact Centre and covers the department opening hours of Monday-Friday 8am-8pm, working one Saturday 9am-5pm in 5 and 1 Sunday in 10. Key Duties of a Customer Service Representative:Supporting the customers' requests via inbound calls you will be:Taking ownership of customer queries and follow through to completionIdentifying and ordering spare parts and accessories, providing advice and booking service visitsResponding rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)Delivering first class quality customer servicePromoting products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriateAdhere to company processes, procedures, policies and standardsMaintain effective working relationshipsAbout you:You'll have an excellent telephone manner and the ability to remain calm under pressureYou'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possibleYou're passionate about customer serviceBenefits:Free parking and easily accessible via public transportWellbeing of employees is also important; our client runs monthly wellbeing features as well as a free weekly bootcampChildcare vouchers and a cycle salary sacrifice scheme25 days holiday increasing with length or serviceSubsidised canteen and free tea & coffeeCompany Pension SchemeFree ParkingStaff discounts on all products Starting salary is £18,135 PAPotential to increase to £19,000 PA within first year, plus bonus (up to £1,000)Date advertised: 11th October 2020 If you feel you have what it takes, please apply today because we'd love to hear from you! Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Inbound Customer Service Advisor
Up to £18135 per annum

Customer Service RepresentativeCorby Our industry-leading client is looking to recruit a Customer Service Representative to join their expanding team at a large, busy call centre, in Corby. Do you come from a retail background and would like to move into an office role? This would be the ideal role for you.This vacancy is full time (37.5hrs per week) within their Contact Centre and covers the department opening hours of Monday-Friday 8am-8pm, working one Saturday 9am-5pm in 5 and 1 Sunday in 10. Key Duties of a Customer Service Representative:Supporting the customers' requests via inbound calls you will be:Taking ownership of customer queries and follow through to completionIdentifying and ordering spare parts and accessories, providing advice and booking service visitsResponding rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)Delivering first class quality customer servicePromoting products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriateAdhere to company processes, procedures, policies and standardsMaintain effective working relationshipsAbout you:You'll have an excellent telephone manner and the ability to remain calm under pressureYou'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possibleYou're passionate about customer serviceBenefits:Free parking and easily accessible via public transportWellbeing of employees is also important; our client runs monthly wellbeing features as well as a free weekly bootcampChildcare vouchers and a cycle salary sacrifice scheme25 days holiday increasing with length or serviceSubsidised canteen and free tea & coffeeCompany Pension SchemeFree ParkingStaff discounts on all products Starting salary is £18,135 PAPotential to increase to £19,000 PA within first year, plus bonus (up to £1,000)Date advertised: 11th October 2020 If you feel you have what it takes, please apply today because we'd love to hear from you! Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Customer Service Team Manager (Contact Centre)
£28000 - £30000 per annum Additional Benefits

Customer Service Team Manager Permanent£28,000 - £30,000 Milton Keynes Reporting to the Operations Manager, The Team Manager is accountable for resourcing, managing, motivating and developing the Customer Service contact centre team. Ensuring all SLAs and quality standards are achieved to deliver exceptional customer service, whilst also complying with company policies and procedures as well as the relevant legal and regulatory requirements. The Team Manager will resolve escalated customer enquiries and complaints to ensure they are managed to an appropriate conclusion. Accountabilities Providing operational floor management, managing the day-to-day activities of the team.Meeting all SLA and KPI targets and delivering ad-hoc tasks to agreed deadlines.Acting as a role model in line with the values of the business and coaching advisors to also reflect these.Providing mentorship; encouraging collaboration as a high performing team. Motivating the team to achieve their personal and team targets.Conducting scheduled monthly 121s as well as 'on the spot 'coaching with team members to ensure maximum potential and standards are being achieved.Conducting daily team communications to update advisors on best practices and continuing expectations, ensuring the updates have a clear agenda and tracking resulting actions to conclusion.Developing an in-depth knowledge of all high-level procedures, acting as a point of reference for the Operations Manager and Client.Monitoring progress of cases and agreed actions to ensure all customer interactions are handled within SLA.Managing planned absence or short notice absenteeism to ensure optimal coverage.Planning and distributing team members appropriately based on channel, skill set and capability to achieve optimal performance.Ensuring the team has the necessary physical resources e.g. computer hardware and telephony to complete workEnsuring changes are communicated to the team effectively, including the expected impact and the support available to help them embed the necessary changes.Completing daily, weekly, and monthly reporting as defined by the project service level or as directed the Operations Manager, Account Manager or Operations Director.Interpreting data to identify trends and taking appropriate action to rectify any deviation from targets/SLAs.Ensuring customer data and case notes are accurate and maintained on the relevant systems to ensure data integrity standards are met.Ensuring all actions remain compliant with relevant regulatory codes of conduct e.g. GDPR, PECR, FCA, Health and Safety. PERSONAL REQUIREMENTSExperience of Team Management within a Customer Service/Contact environment complying with all policies, processes and procedures.Ability to coach and motivate others to achieve performance standards.Inquisitive and able to use own initiative to resolve problems and identify improvement opportunities to enhance customer and team experience.Energetic, able to remain professional, calm, and polite when under pressure and adapt quickly in a changing environment.Pragmatic, with strong prioritisiation and time management skills to deliver tasks on time.Highly analytical with the ability to interpret a high volume of data and think creatively to identify solutions to challenges.Fluency in written & spoken English with excellent communication skills.Competent PC user with good Excel and PowerPoint skills.

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Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.