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Customer Service Advisor

 

Are you passionate about customer service and looking for a new customer service job in Milton Keynes, Northampton or the surrounding areas? Whether you're searching for permanent, temporary or contract work we have lots of exciting customer service jobs and we're adding to them all the time.

We've been helping candidates just like you to find the right customer service job since 2003. During this time we have been firmly cemented as one of the leading local recruitment agencies. We’ll work closely with you to get a complete understanding of your needs so that we can help to find you the perfect customer service job.

Take a look below to see a selection of our latest vacancies. If you are struggling to find the right opportunity, it is still worth sending us your CV as we may still be able to help you. We have strong relationships with many employers in the area who are always on the lookout for new talent. This means we can network on your behalf and proactively help you find new opportunities.

Our friendly expert Recruitment Consultants are always happy to help. To find out more about how we can assist you in finding customer service jobs, please call us on 01908 200270 (MIlton Keynes) or 01604 439380 (Northampton).

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Customer Service Administrator
£19000 - £20000

  My client is seeking a passionate Customer Service administrator to support a successful and busy office in Northampton Town Centre (competitive salary plus bonus & great working environment)   The principal responsibilities of the Customer Service Administrator are:-   Managing a portfolio of properties.  Dealing with general maintenance queries, reporting repair issues to the landlord and upon consent arranging quotations from our preferred contractors.  Liaising with the tenant throughout the process Liaising with other departments within the company to ensure queries are dealt with and answered correctly, in a timely fashion Inputting of returned inventories Preparing letters to tenants advising of property visit dates Completion of weekly reports Provide cover for the office one Saturday in four Inputting of all property visits carried out within a set time Preparing visits (all documentation) required for the visit clerk Carrying out of property visits and inventories when required Booking in/out keys for the upcoming visits   The successful candidate will have:- A minimum of five years’ experience in administration and customer service A proven track record of working to and exceeding targets Must be a good team player, whilst able to work to personal targets Self-motivated and able to work under pressure Have worked in an environment that offers exceptional customer service Car driver as visiting properties is sometimes required IT literate with a good working knowledge of Microsoft Office. Have an excellent telephone manner and be confident at dealing with challenging situations. Have an elevated level of attention to detail   You will be required to work one Saturday in every four.   Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.   If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Customer Service Team Leader
£25000 - £25000

Summary of Primary Job Responsibilities – TEAM LEADER You will be responsible for the daily follow-up, coaching, motivation and development of a team of Customer Service Representatives (CSRs). Responsible for delivery of all team KPI’s (e.g. productivity targets, answer time, abandoned rates, call quality, etc.) and for ensuring that every team member understands the detail and importance of these requirements. You must ensure that if targets are not met, then appropriate and timely action is taken to resolve problems and to support the improvement of the team. Specific Job Responsibilities To schedule working hours, breaks, holiday and maintain attendance records, punctuality, holiday and other records that are required by HR processes To handle non-routine situations that may require immediate adaptation of response or extensive research to resolve To keep the Call Centre Manager (CCM) informed about the day-to-day operations of the project (KPIs, feedback and trends), and where necessary place urgent focus on issues that are at variance with norms and on problem situations To regularly conducts evaluation interviews with CSRs working closely with the CCM to follow up on issues identified and coach CSRs in order to improve their skills To undertake formal performance reviews and one-on-one meetings with each CSR, ensuring objectives are continuously reviewed and linked to business KPI’s To continuously monitor CSR transactions, via either side-by-side or remote monitoring, ensuring performance metrics are consistently achieved To handles transactions that require an escalation point and supports the CSRs in cases of more than usually demanding customers To ensure CSRs are recognized and rewarded for outstanding achievements/performance in line with company mission and values To facilitate an open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice To oversee and drive up-selling and cross-selling activities to increase/optimise revenue Skills/Knowledge/Abilities Evidence of effective interpersonal, coaching and leadership/supervisory skills Excellent telephone, computer/keyboard, verbal and written communication skills Good numeric and verbal reasoning skills Effective time management with ability to organise, prioritise and multi-task Customer management skills Basic knowledge of data processing (Windows and Office application) and analytics Flexibility and pro-activity Supervisory skills (including tools, processes and systems knowledge) Background in Customer Service (e.g. Help Desk, Customer Care) is a plus Knowledge of industry related tools and technology is a plus Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

French & Spanish Customer Advisor
£21,000 plus 25% shift allowance

Fluent French & Spanish Speaking Customer Advisor Based in Bedford 1.30pm - 10.00pm Salary guide £21,000 plus 25% shift allowance (£26,250) My client is a leading manufacturer and supplier of women's healthcare products. With headquarters is in Geneva, Switzerland and a UK office in Bedford my client employs more than 160 people. We are looking for a fluent French and Spanish speaking customer advisor to join an existing team. You must be able to work 1.30pm - 10.00pm Monday to Friday. You main role will be to provide technical and general support over the telephone and email to the North America region. You will be responsible for: Entering details onto the database Conduct market research, as required Manage calls professionally from consumers, pharmacists, medics etc Manage fulfilment, including call backs Provide technical knowledge The ideal candidate must: Be fluent French and Spanish Be fluent in English Be customer focused Ideally someone who has care line experience Be calm, collected, confident and work under pressure. Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Customer Service Claims Administrator
18000

Customer Service Claims Administrator £18,000   Purpose of the role: To assist with daily client support as well as being available to answer claims calls and complete a claims authorisation from beginning to end.   Duties will include: Day to day liaison by telephone, email, post and fax with clients (corporate and individual). Checking member details and questioning whether cover is sufficient to authorise a claim. Administering client requests such as policy changes, new member additions, member lapses, status changes etc. Confirming, in writing, all action taken to both client and insurer Dealing with invoices and invoice queries on behalf of the client and insurer Assisting with tasks such as financial reports or presentations, as required   Skills required: Clear, friendly, polite communication style Customer service focus Ability to manage workload efficiently and meet deadlines High attention to detail Experience in problem solving   We are looking for someone who will enjoy working in an important consumer facing role, with the opportunity to make a difference to the user experience.   Please apply today!   Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically, only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Entry Level Customer Service Advisor
£16,100

Customer Service Advisor Paying £16,100p.a Do you have a retail background and now looking to get into an office environment? Do you love customer service and looking for future progression? Working as a team you will be responsible for the management of maintenance faults within Customer premises. Empathy, excellent communications skills, a high attention to detail and the ability to work well under pressure are essential to fulfil this role. A strong customer service background is required along with evidence of experience in resolving customers' concerns in a caring and understanding manner. Duties will include: Responsible for upholding the relationship with both internal and external customers, liaising efficiently and honestly while listening with an open mind. Handle Incoming calls from Clients reporting new maintenance faults in line with KPIs and SLAs as instructed by the team manager. Handle Incoming calls from contractors to update outstanding maintenance calls in line with KPIs and SLAs Outbound calls to Contractors assigning work orders within SLAs and KPIs Work Pattern 40 hours per week over 5 days (plus opportunity for overtime) Days will vary Monday to Sunday Shifts vary between the hours of 6.30am - 20.30pm The ideal candidate will be someone who likes to be communicating on the telephone and a passion for customer service! They will be wanting to learn and seeking personal development, be hard-working and committed. Benfits include modern offices, healthcare scheme and pension. As a result of the volume of applicants we receive we will be unable to respond to each of you. We will endeavour to respond to successful applicants (to this role) within 24 hours of your application.

Customer Service Representative
£18,000 - £20,000

Do you want a career as opposed to a job? Do you want to work for a company where you aren't made to feel "just a number"? Are you passionate about offering the best service to customers? Full-time, permanent role. Salary up to £20,000. The Company Our client, the head office for a very well known brand based in Milton Keynes, are seeking an experienced Customer Service advisor to join their vibrant team! The working environment is extremely unique, with plenty of fun but also very hard-working and results-orientated. They are passionate that all employees with be rewarded for their efforts and feel appreciated. The Role The primary focus of the role is to offer Customer Service on the telephone and via email. You will be the first port of call for any incoming enquiries and will take ownership of the question or query until completion, sometimes liaising with other internal departments. You will sometimes receive challenging calls, but will demonstrate to the client that you genuinely care and resolve issues to the best of your ability. Your responsibilities will include: Remain in constant communication with a team of account managers and work closely to deliver sales support and attend to all customer requirements. Responsibility for administering new product orders Ensuring members’ details are displayed promptly, accurately and are updated regularly. Maintaining the customer contact database - ensuring it is up to date and accurate. Liaising with other business units and technology teams to troubleshoot and resolve customer enquiries. Continual commitment to pro-actively improve and develop the growing team - by taking responsibility for areas outside of the regular remit of the role to ensure the success of the business unit. The Person In order to be suitable for this role you will have the following skills/experience: You strongly believe 'good enough is never good enough' Excellent eye for detail and accuracy Analytical and confident with data analysis Driven to exceed customer’s expectations Problem solver with the ability to take ownership & resolve issues Strong communication skills Ability to challenge ideas and ask questions Must be competent in using a PC, particularly confident in Word and Excel, and ideally have had some experience of an image/graphics editing package (i.e. Paint Shop Pro or Photoshop). To discuss this exciting career opportunity further, please apply online now via this advert! Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are short-listed we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

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Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.