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Customer Service Advisor

 

Are you passionate about customer service and looking for a new customer service job in Milton Keynes, Northampton or the surrounding areas? Whether you're searching for permanent, temporary or contract work we have lots of exciting customer service jobs and we're adding to them all the time.

We've been helping candidates just like you to find the right customer service job since 2003. During this time we have been firmly cemented as one of the leading local recruitment agencies. We’ll work closely with you to get a complete understanding of your needs so that we can help to find you the perfect customer service job.

Take a look below to see a selection of our latest vacancies. If you are struggling to find the right opportunity, it is still worth sending us your CV as we may still be able to help you. We have strong relationships with many employers in the area who are always on the lookout for new talent. This means we can network on your behalf and proactively help you find new opportunities.

Our friendly expert Recruitment Consultants are always happy to help. To find out more about how we can assist you in finding customer service jobs, please call us on 01908 200270 (MIlton Keynes) or 01604 439380 (Northampton).

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Customer Service Advisor
Up to £9 per hour

Customer Service Advisor Northampton Full time/ permanent £8.72 per hour 37.5 hours per weekRotational Shifts Monday - FridayWeek 1: 8am - 4pmWeek 2: 10:30am - 6:30pm About the role:Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally dealing with a high volume of inbound and making outbound calls (not sales)Calling customers to arrange deliveriesMaintain a regular check on order progress and ensure that customers are kept fully informed of the status of their ordersUpdate local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussionsMaintain customer service emails and ensure that responses are provided within a timely mannerUnderstanding individual needs of the customers, able to act compassionately, whilst showing empathyAbout you:You'll have an excellent telephone manner and the ability to remain calm under pressure.Able to work in a diverse environment with the ability to multi task in a fast paced environmentProblem solver with a positive attitude to work Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Technical Customer Advisor
Up to £17000 per annum

Technical Customer Service AdvisorSalary £17000 - £18,000SHIFT PATTERNWellingboroughMy client is looking for a Customer Service Advisor to support their customers with technical queries. Their customers are retailers who are calling in with queries regarding their EPOS systems/Hand Held Terminals. You will be determining the faults via scripted questions to determine whether or not you are able to fix the HHT over the phone or whether a replacement needs to be issued.The role involves:Inbound telephone support to customersOrdering stock on behalf of clients and arranging deliveriesOn the spot problem solving and diagnostics of both software and hardwareSolving queries between merchants and their banking partnersCommunicating with other departments to ensure customers receive the best service possibleAs you are supporting retailers you will be required to work across the SHIFT PATTERNS below:Weeks 1 and 2: 8am to 4pmWeeks 3 and 4: 9am to 5pmWeeks 5 and 6: 10am to 6pmWeek 7: 3pm to 11pm- Alternate weekends working EITHER Saturday or Sunday.Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Customer Service Agent (Czech/Slovak & English)
£18000 - £22000 per annum

Customer Service Agent (Czech/Slovak & English)Permanent£18,000 - £22,000Milton Keynes Are you fluent in Czech or Slovak and English? Do you have customer service experience? Yes? You could be just the person we are looking for… We have a customer service opportunity in a forward-thinking international company with offices in Milton Keynes. This is a great opportunity offering career development and growth. Working in a business to business environment the working hours are Monday to Friday 8.00am to 4.30pm. Key responsibilities will include but are not limited to: Provide excellent Customer Service to all customersTake ownership of any customer service queries, ensuring that all matters are dealt with in an efficient and timely mannerHave a professional telephone manner and good written communicationLiaise with all departments across the business, to ensure the timely and professional delivery of services and or products.Be flexible and adaptable in your approach to customer's needsRecord details of inquiries, comments and complaints and actions takenFollow up on customer interactionsHandle warranty claims for your territory We are looking for someone with: High level of English & Czech/Slovak written & verbal skillsProficient in Microsoft computer programmesAbility / willingness to travel (EU, UK, PL, CZ, SK, IE)Great relationship managementHigh level of organisation and time managementAbility to work independently and manage own workloadAbility to work to tight deadlines in a fast-moving environmentExperience in a Customer ServiceAbility to learn adapt to different processes If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Service Manager (field based)
Up to £45000 per annum car, benefits

Service Manager (Field based)Permanent£45,000 plus benefitsMilton Keynes We have a fantastic opportunity for an experienced people manager to join an established Milton Keynes based national company working in a field based role offering a generous salary, company car and benefits. You will lead, manage and develop a team of engineers by consistent and efficient implementation of service policies and procedures. You will also be responsible for the implementation and delivery of services for the contractual requirements for your designated customers. Duties will include but are not limited to: Monitor internal and external training of engineering staff, and suggest/implement appropriate training regimes which will improve the operations of the business and the customerReview performance trends and take corrective actions to ensure that SLA's are metControl costs on customer sites in line with set budgetsDeal with routine administration concerning service engineers (workloads, leave, timesheets, spares returns, appraisals)Investigating and solving customers' problems, which may be complex or long-standing problems that have been escalatedDeveloping customer service procedures, policies and standards for your organization or departmentCarry out annual appraisals for engineering staff and act upon outcomes from appraisal Experience Service or customer facing functionPeople management skillsExperience of managing Service Level AgreementsUnderstanding of costs / benefits of service deliveryImplementation of continuous improvement Skills & Personality High level communication skillsAbility to implement changeExcellent presentation and inter-personal skillsConducting effective appraisalsIT LiterateAnalytically capableCoaching skillsDecisive influencer, leader and motivatorMotivated self-starterFlexibleCapable of working in a high stress environment PLEASE NOTE: Owing to security and licensing requirements, all candidates must be able to provide a full 10-year checkable referencing regarding employment, education, residency, credit checking including police record. If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Customer Service Advisor
£18000 - £20000 per annum

Customer Service AdvisorPermanent£18,000 - £20,000Woburn You will be the first point of contact for queries and bookings, working within a team of advisors. Playing a vital role to ensure a fantastic customer experience, you will be customer focused with a friendly and positive attitude. Due to the location of the business it is essential you have your own transport. Key responsibilities will include but are not limited to: To be the first point of contact; answering all incoming queries by email and telephonePromptly handle any query to resolution, escalating if necessaryProcess customers booking via in house system ensuring accurate data inputKeep databases up to date and accurateOther ad hoc duties as requiredWe are looking for someone with: Enjoy a team environment and work in cooperative wayExcellent attention to detailAbility to find and implement solutions to problemsAccurate order processing skillsGood verbal and written communication skills in EnglishFlexible approach to tasks, willing to go extra mileKnowledge of Microsoft systemsAbility to pick up new systems and processes quicklyCar owner/driver is essential If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Customer Service Advisor
£22000 - £25000 per annum

Customer Service AdvisorPermanent£22,000 - £25,000Leighton Buzzard We have an opportunity for an experienced Customer Service professional to join the internal sales team. You will be a vital link with both customers and internal departments to ensure first rate customer service is ensured and orders are processed in a timely and efficient manner. Key responsibilities will include but are not limited to: Respond to customer queries by telephone and emailProcess customer orders, ensuring accurate data input and timely deliveryReconcile delivery and operational paperwork for processed ordersKeep the CRM system up to date and accurateManagement of all customer concerns and complaints, including investigationEnsure any corrective actions are put in placeSupport colleagues where required We are looking for someone with: Proven experience in a similar rolePassionate about customer serviceAccurate order processing skillsProblem solving skillsGood verbal and written communication skillsFlexible approach and good team working skillsKnowledge of Microsoft systemsKnowledge of SAP is beneficial If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

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Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.