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Customer Service Advisor

 

Are you passionate about customer service and looking for a new customer service job in Milton Keynes, Northampton or the surrounding areas? Whether you're searching for permanent, temporary or contract work we have lots of exciting customer service jobs and we're adding to them all the time.

We've been helping candidates just like you to find the right customer service job since 2003. During this time we have been firmly cemented as one of the leading local recruitment agencies. We’ll work closely with you to get a complete understanding of your needs so that we can help to find you the perfect customer service job.

Take a look below to see a selection of our latest vacancies. If you are struggling to find the right opportunity, it is still worth sending us your CV as we may still be able to help you. We have strong relationships with many employers in the area who are always on the lookout for new talent. This means we can network on your behalf and proactively help you find new opportunities.

Our friendly expert Recruitment Consultants are always happy to help. To find out more about how we can assist you in finding customer service jobs, please call us on 01908 200270 (MIlton Keynes) or 01604 439380 (Northampton).

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Customer Service Advisor
£23000 - £25000

Customer Care Advisor £23000-25000 Full-time Milton Keynes Do you have a proven track record in customer service in a commercial B2B environment? Do you have a passion for sales and customer excellence? You could be just the person we’re looking for! Our global client makes excellence a habit, interested? Then this could be the role for you! Key responsibilities will include but are not limited to: Managing relationships with key clients ensuring an excellent service Working closely with the core sales team pre and post-sale Responsible for identifying new sales opportunities Negotiating and overcoming objections to deliver an effective service Managing and scheduling resources in order to meet business revenue Building an in-depth understanding of client business needs and drivers Knowledge and skills: A results orientated, proactive approach Strong interpersonal and influencing skills A strong team player Benefits include: A highly competitive starting salary of £23-£25k plus OTE £2.4k 27 days annual leave with the opportunity to increase to 30 days A competitive benefits package If you feel you have what it takes, please apply today because we’d love to hear from you! Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!          

Customer Service Advisor
£17000 - £18000

Customer Service Advisor Full time/ Permanent Salary: £17,000 - £18,000 per annum Hours - Rotational shifts: Monday - Friday 8am - 4pm 10:30am - 6:30pm 12pm - 8pm Includes working 1 Saturday in 3 weeks. About the role: Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally Dealing with a high volume of inbound and making outbound calls Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions Maintain customer service emails and ensure that responses are provided within a timely manner Provide advice and guidance to customers where there is concern over the suitability of orders Understanding individual needs of the customers, able to act compassionately, whilst showing empathy About you: You’ll have an excellent telephone manner and the ability to remain calm under pressure. Able to work in a diverse environment with the ability to multi task in a fast paced environment Problem solver with a positive attitude to work Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Customer Service Advisor
£20000 - £20000

Customer Support Advisor Perm £20k DOE An exciting opportunity has emerged to join the customer service team within a fantastic, vibrant company company based in MK. As a member of this business-critical team, you will be on the front line of delivering a high quality customer experience to our customers. Every day you’ll be handling new problems, providing analytical troubleshooting assistance, answering different calls ,emails & queries and finding new ways to help customers, consumers, and the company.  Key Responsibilities: Treat customers as people not numbers, metrics or problems. Empathise, address issues & questions, help reach rapid resolution, and make every interaction easy, memorable and valued  As a Telephone support specialist: investigating, diagnosing and resolving customer enquiries; working where necessary with internal support teams and other colleagues (e.g., Sales, Finance, Design …) Day to day email support where required; over time, expansion of the role to include chat and social media may be required Work closely with customers and consumers to “trouble-shoot” issues using good questioning and fact finding skills ‘Own’ your calls and customers, and always do what you committed to do, providing regular and timely updates along the way Develop and maintain a deep understanding of the company's systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiries Take end-to-end ownership over issues and in doing so manage customer expectations, providing education and advice whilst ensuring issues are resolved in a timely manner Making changes to products and services, as requested by customers and account managers Accurately record and update customer information on call, across multiple internal systems Proactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively  Person Specification: Loves being on the phone to customers – with a great phone manner and a real desire to help A clear and strong communicator with excellent questioning and listening skills  A high degree of emotional intelligence – the ability to stay cool under pressure and remain helpful while handling difficult calls Ability to empathise and show care & consideration to customers, whilst still being able to deliver difficult messages to customers when needed An accurate and methodical individual with an excellent eye for detail A strong team player who forms positive relationships with both colleagues and customers 

Customer Service Advisor
£16000 - £18000

Customer Service Advisor Daventry £16,000 - £18,000 (DOE) Shifts will be on a rotational, including 1 weekend in 4 weeks. Rotational hours between 8am - 8pm, shifts to be advised with Consultant.    Our client is located in the heart of Northamptonshire countryside, surrounded by 150 acres of peaceful parkland. This stylish and contemporary retreat hosts various events such as weddings, meetings and conferences.    Our client’s premises is kitted out with a range of leisure facilities. This includes a gym, heated swimming pool, sauna, and spa pool available for both guests and visitors and a PGA European-tour standard 18-hole golf course.   About the role:   This role would be suited for someone who is confident in talking to customers over the phone as it is a telephony based role. Customer journey is key, therefore you must be passionate about delivering an outstanding customer service in a fun, dynamic environment.   You’ll be taking inbound enquiries from customers and resolving their queries efficiently and professionally. This will role will also require administration and data entry skills. You will also be involved in increasing revenue by promoting company products and services as well as booking appointments.   About you:   You’ll have an excellent telephone manner and the ability to remain calm under pressure.   You’ll already have customer service experience, which you may have gained within retail or from another call centre or possibly within the hospitality environment.   These superb roles are available now so if you’d like to be considered please apply today!   Company Benefits:   A competitive salary 31 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days) Incentive schemes Voluntary benefits including discounts on some travel, leisure time activities, health, retail and motoring Discounted accommodation within the group with colleague rates Long service awards which increase with service Excellent training and development opportunities Free meals on duty   Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.   If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Customer Service Representative
£18000 - £18000

Customer Service Representative Based in Milton Keynes Salary guide £18,000 Are you a confident communicator who can handle customer queries, and resolve enquiries in a timely manner? We are looking for a customer service representative who is available immediately to join a small business in Milton Keynes.    KEY RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO: Use empathy and intuition to anticipate and understand customers’ needs To take ownership of and resolve service or product related issues Ensure that the relevant administration is completed on a daily basis. Carry out any additional tasks required by your line Manager. Providing help and advice to customers on the products we offer. Communicate courteously with customers by telephone, email and            letter         Handle complaints and difficult situations in a calm manner. Investigate and resolve customer issues and complaints. Enter customer comments on the system ensuring accurate  records of any issues/problems   Issue compensation if required or a refund Assist stores as required with admin/queries/issues   EXPERIENCE: You should have previous customer service experience You must be IT literate and have the ability to pick things up quickly You must be a good communicator and be able to handle on occasion complaints.   SKILLS: Work effectively as part of a team Focussed and committed to completing daily administration Feedback on areas in the business Feedback on any suggestions to improve procedures/systems within the department Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be 

Customer Success Manager
Competitive

Customer Success Manager Competitive Milton Keynes   Are you a target-driven individual with proven success within the tech sector? A fantastic opportunity has arisen for a Customer Success Manager to work with one of our clients in Milton Keynes. As the Customer Success Manager you’ll manage the sales cycle across a portfolio of clients with an active sales pipeline. Key responsibilities will include but are not limited to: Create, identify and qualify selling opportunities by maintaining regular contact with clients Maintain accurate and up to date records in our CRM system Continually develop your industry knowledge and demonstrate commercial understanding Grow the accounts in your client portfolio through cross-and-up selling Collaborate with other teams including Support, Data, Workshop/Engineering and Sales & Marketing Experience/Knowledge and skills: Ability to develop a portfolio of accounts, elicit and build upon new referrals Strong written/verbal communication skills Personable, confident and outgoing; a proven ability to build rapport Ability to excel in team-based environment Benefits include: Modern office environment Pension scheme compliant with government guidelines 28 days annual leave including bank holidays, which rises to 30 days after 2 years’ service and 33 days after 5 years’ service Optical assistance Employee Assistance Programme If you feel you have what it takes, please apply today because we’d love to hear from you! Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

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Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.