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Customer Service Advisor

 

Are you passionate about customer service and looking for a new customer service job in Milton Keynes, Northampton or the surrounding areas? Whether you're searching for permanent, temporary or contract work we have lots of exciting customer service jobs and we're adding to them all the time.

We've been helping candidates just like you to find the right customer service job since 2003. During this time we have been firmly cemented as one of the leading local recruitment agencies. We’ll work closely with you to get a complete understanding of your needs so that we can help to find you the perfect customer service job.

Take a look below to see a selection of our latest vacancies. If you are struggling to find the right opportunity, it is still worth sending us your CV as we may still be able to help you. We have strong relationships with many employers in the area who are always on the lookout for new talent. This means we can network on your behalf and proactively help you find new opportunities.

Our friendly expert Recruitment Consultants are always happy to help. To find out more about how we can assist you in finding customer service jobs, please call us on 01908 200270 (MIlton Keynes) or 01604 439380 (Northampton).

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Customer Service Advisor
Up to £9 per hour

Customer Service Advisor Northampton Full time/ permanent £8.72 per hour 37.5 hours per weekRotational Shifts Monday - FridayWeek 1: 8am - 4pmWeek 2: 10:30am - 6:30pm About the role:Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally dealing with a high volume of inbound and making outbound calls (not sales)Calling customers to arrange deliveriesMaintain a regular check on order progress and ensure that customers are kept fully informed of the status of their ordersUpdate local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussionsMaintain customer service emails and ensure that responses are provided within a timely mannerUnderstanding individual needs of the customers, able to act compassionately, whilst showing empathyAbout you:You'll have an excellent telephone manner and the ability to remain calm under pressure.Able to work in a diverse environment with the ability to multi task in a fast paced environmentProblem solver with a positive attitude to work Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Customer Support Administrator
£20000 - £22000 per annum

Customer Support AdministratorPermanentup to £22,000Milton Keynes Are you looking for a challenging role that you can make your own, in an environment that is supportive? If you have a passion for customer service and a positive attitude, then this role would be a perfect fit for you! Key responsibilities will include but are not limited to: Dealing with daily enquiries from internal and external customers and updating systems accordingly.Answer telephone calls and effectively manage several different email accountsMeet/exceed service expectations from colleagues and customersProvide support to external sales team with administrative tasks and projectsMailshotsBuild strong, long lasting relationships with customers becoming a first point of contact for queries. This may include visiting customers at their place of businessAssessing commerciality/viability of requests made and challenging where appropriateMaintain and improve business processes within the role, department and wider businessProvide cover for order processing as required including checking order input accuracyAny other administration tasks requested by management We are looking for someone who is: Organised and methodicalExcellent communication skills, whether by phone, email or face to faceAttention to detail, high standard of accuracyWork on own initiative and to tight timescalesCapable of multitasking in a busy environmentA positive attitude and the willingness to learn aExperience of Office 365 and Microsoft Outlook is a mustExperience of SAP would prove highly beneficial If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Customer Service Advisor - Part Time
Up to £9 per hour

PART TIME CUSTOMER SERVICE ADVISOR Job Type: Part-time Salary: £8.72 /hour Hours - Monday to Friday4pm to 8pm About the role: Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionallyDealing with a high volume of inbound and making outbound callsCalling customers to arrange deliveriesMaintain a regular check on order progress and ensure that customers are kept fully informed of the status of their ordersUpdate local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussionsMaintain customer service emails and ensure that responses are provided within a timely mannerProvide advice and guidance to customers where there is concern over the suitability of ordersUnderstanding individual needs of the customers, able to act compassionately, whilst showing empathy About you: You'll have an excellent telephone manner and the ability to remain calm under pressure.Able to work in a diverse environment with the ability to multi task in a fast paced environmentProblem solver with a positive attitude to work If you feel you have what it takes, please apply today because we'd love to hear from you!PLEASE PROVIDE YOUR CV IN WORD FORMATAscendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.If this isn't your perfect role, register with us and let us find it for you.

Client Services Manager
£26000 - £32000 per annum KPI Related Bonus

Client Services ManagerNorthamptonSalary: Up to £32,000, plus KPI related bonusMy client is looking for a very client focussed Account Manager to be the primary point of contact for one of their key clients. They are looking for a real "go to" person who is happy to be the project lead and somebody who provides both strategic and operational support at every level. You will recognise that relationships are incredibly important and develop and maintain strong and effective relationships with the key contacts around the client's business. You will drive a collaborative can-do attitude within the Client Services Team, providing leadership and management support for the Client Services Executives, enabling them to deliver exemplary Account Management service. Essential Job FunctionsEstablishing & maintaining strong client relationships through account management which will include regular telephone and email communication and face to face meetings.You will interact & communicate effectively with other departments and subject matter experts, ensuring that the appropriate people around the business are briefed with important information relating to the clients account.Ensuring that expectations are managed both internally and externallyIdentify patterns, trends and present actionable insights from large datasetsUse BI tools available (Business Objects) to produce marketing reports (standard & bespoke) and customer data for analysisProvide accurate and relevant insights to support business objectives and help inform key decisionsUnderstand and track customer journeys and behavioursAddress client requests, challenges and concerns ensuring the resolution of issues in a timely manner, with follow-up when appropriate.Analyse client performance using the systems, data & reporting tools that are available to provide insight and feedback to the client whenever necessary or appropriate.Providing regular business updates to the DMD & MD both verbally and in writing (email, presentations & reports).Provide & present KPI information in monthly operational meetings and quarterly strategy meetings with the client and senior management team.Manage & co-ordinate administrative support for the clients Subscription Marketing Team: Campaign set up (source code, web administration, product administration). Facilitating client meetings: Agenda, minutes, actions grid.Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Client Services Manager
£26000 - £32000 per annum KPI Related Bonus

Client Services ManagerNorthamptonSalary: Up to £32,000, plus KPI related bonusMy client is looking for a very client focussed Account Manager to be the primary point of contact for one of their key clients. They are looking for a real "go to" person who is happy to be the project lead and somebody who provides both strategic and operational support at every level. You will recognise that relationships are incredibly important and develop and maintain strong and effective relationships with the key contacts around the client's business. You will drive a collaborative can-do attitude within the Client Services Team, providing leadership and management support for the Client Services Executives, enabling them to deliver exemplary Account Management service. Essential Job FunctionsEstablishing & maintaining strong client relationships through account management which will include regular telephone and email communication and face to face meetings.You will interact & communicate effectively with other departments and subject matter experts, ensuring that the appropriate people around the business are briefed with important information relating to the clients account.Ensuring that expectations are managed both internally and externallyIdentify patterns, trends and present actionable insights from large datasetsUse BI tools available (Business Objects) to produce marketing reports (standard & bespoke) and customer data for analysisProvide accurate and relevant insights to support business objectives and help inform key decisionsUnderstand and track customer journeys and behavioursAddress client requests, challenges and concerns ensuring the resolution of issues in a timely manner, with follow-up when appropriate.Analyse client performance using the systems, data & reporting tools that are available to provide insight and feedback to the client whenever necessary or appropriate.Providing regular business updates to the DMD & MD both verbally and in writing (email, presentations & reports).Provide & present KPI information in monthly operational meetings and quarterly strategy meetings with the client and senior management team.Manage & co-ordinate administrative support for the clients Subscription Marketing Team: Campaign set up (source code, web administration, product administration). Facilitating client meetings: Agenda, minutes, actions grid.Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Client Services Manager
£26000 - £32000 per annum KPI Related Bonus

Client Services ManagerNorthamptonSalary: Up to £32,000, plus KPI related bonusMy client is looking for a very client focussed Account Manager to be the primary point of contact for one of their key clients. They are looking for a real "go to" person who is happy to be the project lead and somebody who provides both strategic and operational support at every level. You will recognise that relationships are incredibly important and develop and maintain strong and effective relationships with the key contacts around the client's business. You will drive a collaborative can-do attitude within the Client Services Team, providing leadership and management support for the Client Services Executives, enabling them to deliver exemplary Account Management service. Essential Job FunctionsEstablishing & maintaining strong client relationships through account management which will include regular telephone and email communication and face to face meetings.You will interact & communicate effectively with other departments and subject matter experts, ensuring that the appropriate people around the business are briefed with important information relating to the clients account.Ensuring that expectations are managed both internally and externallyIdentify patterns, trends and present actionable insights from large datasetsUse BI tools available (Business Objects) to produce marketing reports (standard & bespoke) and customer data for analysisProvide accurate and relevant insights to support business objectives and help inform key decisionsUnderstand and track customer journeys and behavioursAddress client requests, challenges and concerns ensuring the resolution of issues in a timely manner, with follow-up when appropriate.Analyse client performance using the systems, data & reporting tools that are available to provide insight and feedback to the client whenever necessary or appropriate.Providing regular business updates to the DMD & MD both verbally and in writing (email, presentations & reports).Provide & present KPI information in monthly operational meetings and quarterly strategy meetings with the client and senior management team.Manage & co-ordinate administrative support for the clients Subscription Marketing Team: Campaign set up (source code, web administration, product administration). Facilitating client meetings: Agenda, minutes, actions grid.Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

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Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.