Since 2003 Ascendant Recruitment has helped thousands of talented people find permanent, contract and temporary jobs with over 300 of the finest employers in the region.
Following on from the success of our Milton Keynes office, in 2015 we opened a second office in Northampton, allowing us to better serve our Northamptonshire-based clients and candidates.
Our recruitment divisions include:
We work with companies and candidates across the whole of Northamptonshire, including Northampton, Kettering, Corby, Rushden and Wellingborough.
You'll find contact details for our Northampton-based team below:
Call: 01604 439380 Monday to Friday (8am – 5.30pm)
Ascendant Recruitment Limited
Whether you’re a candidate looking for your next career move or an employer looking for a talented new member for your team, we’d love to hear from you.
Customer Service & Web Production Assistant An exciting opportunity has arisen to join a motivated, energetic team driving online business for a major international brand forwards. This role is responsible for the Customer Service given to Customers of the Ecommerce website and assisting the Online Marketing Team with managing the product content on a number of websites, as well as other administrative tasks. Key Activities Customer Service Resolving customer queries by both email and telephone to a very high standard Contacting customers to advise of any issues that may occur with their order Liaising with the Web Fulfilment Team to ensure the best service possible is given Feedback to the Marketing Team any new complaints or emerging trends so that issues can be identified and resolved quickly Identifying areas of improvement and suggesting enhancements to current processes Represent our brand to the best level possible Attending weekly trading meeting representing customer services Website Content Production The uploading and maintenance of products across all of the brand websites, involving; - creation and editing of excel spreadsheets - cropping and re-sizing product imagery - data entry via a website CMS Required Experience Experience in Customer Service is essential, ideally in a retail environment Possess strong IT skills, with good knowledge of Microsoft Office especially Outlook, Word & Excel PhotoShop experience desired but not essential as training will be provided Very good written and verbal English is required for composing responses to Customers Internet savvy Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!
Customer Service Manager Inbound My client is looking for an energetic, customer focussed Customer Service Manager to manage, coach and develop the inbound Customer Service Agents in order to respond effectively to growing Customer demand and manage significant growth in inbound contacts. To proactively review customer service standards and be instrumental in driving ‘lasting impression’ whilst consistently driving efficiency and new technology. Responsibilities 1. Lead an inbound team of Customer Service Agents in order to respond effectively to all inbound customer contacts whilst delivering a ‘lasting impression’. 2. Create an ‘ownership model’ to avoid unnecessary escalation and lead from the front on dealing with Customer complaints. 3. Responsible for delivering governance around forecasting, budgets, resource planning, schedule adherence and other key operational measure and liaising effectively with business function to ensure accurate and relevant MI is produced and distributed to all key stakeholders. 4. Proactively review customer service standards, processes and identifying the appropriate point of resolution and working with key stakeholders. 5. Design, develop and regularly review process and procedure to ensure efficient working methods are adopted and best practice is established. Promoting customer advocacy at all times. 6. Through research, experience and liaison with IT identify or develop the most appropriate technology solution with the aim of enhancing customer advocacy or greater efficiency. 7. Recruit, coach and develop a team of inbound Customer Service Agents to meet set KPI’s in terms of volume and quality orientation in responding to all inbound contacts. 8. Support Operations Manager in creating a vibrant and rewarding career environment and make Customer Service a great and enjoyable place to work. Attributes Experience of Managing a team of 50 - 70 FTE Resource planning and Forecasting Leading team through Change Process re-engineering Cross functional working party. Creating Business cases Delivering new technology Delivering a ‘Customer centric’ programme Store Management Quality and Development background
My client is looking to recruit for the position of Employment Advisor. The successful candidate will be based field based at both their Northampton and Wellingborough Branch. So the requirement to drive is essential! The offered salary is £21,600, this will be a 6 month fixed contract, with the possibility of being extended to 9 months. Key Skills and Qualifications: You will be joining us at an exciting time and should be energised by change. You must have a flair for writing adverts, searching job boards and networking to generate candidates. Strong relationship management and communication skills are integral to this role. A professional friendly manner, IT literate and the ability to work well under pressure in a fast paced environment. You must be self motivated with a personable and resilient attitude. Must be able to drive to travel between branches Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!
Are you confident and composed with superb customer service skills? Do you have a professional telephone manner? Then we have a fantastic opportunity that could be perfect for you! A world-renowned goods manufacturer is seeking enthusiastic and driven Customer Service Advisors to join their friendly team. The role will involve taking inbound enquiries from customers and helping them resolve their queries. This could involve ordering spare parts to fulfil orders, taking warranty details, booking engineers for service appointments and answering questions. The successful candidates will possess: A professional phone manner Great attention to detail The ability to stay calm under pressure A passion for customer service and willingness to go the extra mile to delight Shifts are on a five week rotation, between the hours of 8am - 8pm, with some weekend work required. In addition to a generous starting salary, you’ll also be rewarded with the following benefits: Free parking and easily accessible via public transport Employee wellbeing; monthly features and a free weekly bootcamp Childcare vouchers and a cycle salary sacrifice scheme 25 days holiday increasing with length or service Subsidised canteen and free tea and coffee Company pension scheme Staff discounts on all products If you’d like to know more, please contact Shaun on 01604 439 380 or email him via firstname.lastname@example.org
My client is a hotel and conference venue operator who is always looking to deliver a first class service. They are looking for a Team Leader to be accountable for delivering a first class, professional booking management service. Maximizing revenue and achieving budgeted targets through sound product knowledge and understanding of client requirements to exceed expectations throughout the customer journey. Responsibilities To drive the team to achieve and exceed agreed targets To ensure the management of the day to day team performance ensuring all tasks are completed on a daily basis To motivate the team to go above and beyond their daily tasks, leading from the front to support them in delivering the department strategy To work in collaboration with the Office Manager in ensuring your team have focused training plans and agreed targets which are regularly reviewed ensuring poor performance is managed To consistently identify training needs across the team to drive overall performance and liaise with Training Manager/Office Manager to implement actions as required To lead the team in delivering exceptional customer service through the efficient and confident handling of all enquiries. To drive the team in asking powerful questions and to utilise the enquiry tools available to them to capture the key information To perform a weekly review of all prospect & tentative business on the books in order to understand what focus is required to move the business forward and to understand the length of a time an enquiry has been holding and the reasons behind this To ensure specific telephone handling targets are delivered through efficient management of the phone system and resource allowing for zero tolerance on abandoned calls You will have previous experience of working in hospitality and event booking with a desire to provide exceptional customer service. Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!
Design Department Administrator My client is looking for an excellent Administrator to support their design department, providing pivotal support within the team. Key functions will be to track the progress of projects through design to key milestones, manage project related Information and transfer data from Construction Drawings to Record Cards. The ability to produce checklists to complete designs for submissions and ensure Files/Process are maintained at Audit Level is an important function of the role. The ideal candidate will have a high level of attention to detail and have had previous administration and organisational experience. Responsibilities: • Track Progress through design to key milestones • Manage Project Related Information • Transfer Data from Construction Drawings to Record Cards • Produce Checklists to complete designs for submissions • Ensure Files/Process are maintained at Audit Level • Request Information from Clients/DNO/IDNO/ Other Departments • Log Information In & Out of Project • Set Milestones for Information required • Send Reminders/Chase for Information Overdue • Prepare documents for issue to Clients/DNO/IDNO • To ensure reasonable steps are taken to work to the Company’s quality, health and safety and environmental procedures Essentials: • Proven administration skills • Good communication skills, verbal and written • Self-motivated, accurate and with an eye for detail • All-round computer literacy – MS Office / Word / Excel Ability to work in a team and on own Initiative Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!
Haven't seen what you're looking for? 3 out of 10 people we've placed went into jobs that were never advertised. Call us today on 01908 200270 (Milton Keynes) or 01604 439380 (Northampton) to see how we can help you find your perfect role.