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Administrator
£19500 - £21500 per annum

Logistics Team AdministratorPermanent£19,500 - £21,500Northampton We are looking for a super organised and experienced Logistics Administrator to support the busy Logistics Team of our client based in the Brackmills area of Northampton. You will be responsible for monitoring deliveries and addressing any challenges, keeping all parties up to date. You will be proactive by nature and driven to achieve the service standards expected. Key responsibilities of the Logistics Team Administrator will include: Monitor and action delivery reports as directed by the logistics team managerSupport regular performance reviews with logistics provider and feedback minutesLiaise regularly with the logistics providersWork to targets and ensure all processes ensure optimum performanceProcess all delivery queries and manage expectations accordinglyKeep all information up to date and accurateEnsure delivery issues are managed effectively and correct action is takenEnsuring that the dispatch function is monitored as directed by the logistics team manager The Logistics Team Administrator needs to have: Excellent communication and interpersonal skillsHigh level of IT literacy, use of Sage X3, Sage CRM, MS OfficeGood attention for detail to ensure data accuracyExperience of using KPI's to monitor performanceConfident, assertive and professionalExcellent customer service skillsCommercially minded and an understanding of cost controlBroad understanding of logistics and health & safetyRole involves occasional travel to logistics provider location If you feel you have what it takes to be the Logistics Team Administrator, please apply today because we'd love to hear from you! Role advertised: 20 February 2020 WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Service Office Team Leader
Up to £30000 per annum

Northampton Service Office Team Leader Full time 40 hours per week Up to £30,000 per annum DOE Our client is looking to recruit an exceptional Team Leader to join their busy and growing department to lead by example, as well as being competent in the day to day running of the office this will include (but not be limited to) leading a highly dedicated service office team.Clearly communicate company goals and objectives. Write, review and issue administrative processes and deadlines to the whole team. About the role: Support Service Office Management Team and perform supervisory duties when managers are absent or out of officeProvides encouragement to team members, including communicating team goals and identifying areas for improvementAssist management in the hiring process and implement new team member training plansSupport of all team members, help and guide team members in resolving issuesCommunicate deadlines daily as well as weekly and monthly goals to team members to achieve department objectives set by the business. Keep the team up to date on the progress of these goalsConduct regular reviews to ensure team members adhere to company processes and performance goalsConduct weekly / monthly team meetings to update members on best practices and continuing expectations to reach department objectives and hold regular appraisals within the probationary period for all new startersGenerate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlinesProvide excellent quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints and escalations to a satisfactory and timely resolutionKeep records of OT and accrued hours worked by the service office teamFully understand the office operating systems (Eagle and AX) to check, monitor, report, correct and update all functionality relevant to the service officeEnsure open jobs do not exceed maximum permissible numbersMaintain information to support the monthly management reports for break downs monthly and YTD, service contract numbers and values, accepted quotations monthly and YTD by area and accumulativelyMaintain absent reporting within the department including externally based engineersMaintain engineer / coordinator commission sheets and sales leads About you: Team Leadership ExperienceStrong Oral and Written Communication SkillsMotivational SkillsResults-OrientedEmployee Training ExperienceInterviewing SkillsSales SkillsSelf-MotivationStrong Relationship BuildingCustomer Service Skills If this sounds like you, we'd love to hear from you!We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If this role isn't right for you but you know somebody who would be suitable why not let us know and earn real money? We gift generously for referrals which are successful. Please check out our website for more details and our terms and conditions https://www.ascendantrecruitment.co.uk/refer-and-earnIf you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck

Customer Service Coordinator
£18000 - £20000 per annum

Customer Service CoordinatorFull time/ PermanentNorthampton, BrackmillsSalary up to £20,000 PA for the right experience Monday - Friday office hours My client is looking for an established Customer Service and Administration professional. On a daily basis you will be representing the company by speaking with customers, third party stakeholders, internal colleagues and on occasional the general public. However, this role is mainly business to business calls, an excellent telephone manner, good problem-solving skills and the ability to think outside the box is essential. A little bit of scheduling experience is also advantageous. Working for a medium sized team in a busy office based in Brackmills Industrial Estate, Northampton.As a Customer Service Coordinator your key responsibilities will consist of the following:Assist and manage incoming calls into the officeCoordinate orders and book work in with CustomersAllocated work logistically, with customers and technicians.Administrate booking paperwork.Send and receive emails with Outlook.The Customer Service Coordinator will need to have:Strong experience in a similar busy and fast paced environmentRelevant customer service experienceProfessional and confident Manner on the telephone and through emailCompetent IT skills and ability to learn new systemsTeam Player If you feel you have the right experience, we are moving quickly so would love to hear from you today. Please apply! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Customer Service Administrator
Up to £21000 per annum

Customer Service Administrator £21,000Brackmills, NorthamptonMonday to Friday 9am to 5pm, 35 hours per week.Our client is looking for an enthusiastic, outgoing individual to act as the first point of contact for their charity.The role involves responding to all inbound enquiries in a prompt, efficient and helpful manner and within agreed service levels.Responsibilities include:Providing information, support and feedback as required and delivering world class supporter care.Developing, inspiring and championing our supporters in order to maximise income and loyalty through developing and improving the supporter experience.Conducting outbound communications by telephone, email and post to increase awareness, donations and engagement.You will:Have demonstrable experience in a customer service environment preferable within a supporter care environment.Process supporter data efficiently and accuratelyBe responsible for processing all donations and recording them on our Supporter Care database ThankQBe the main contact for supporter queries with a good telephone manner and the ability to listen and engage with the publicBe a good communicator that can work closely with the wider Fundraising and Finance teams to meet deadlinesWork as part of a team that champions excellent customer experienceEnsure the security and confidentiality of donations and data, complying with General Data Protection compliance and charity law. For someone who enjoys working as part of a team, this role will be very rewarding. If that sounds like you, please apply today. Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Supply Chain Customer Service Manager
£38000 - £40000 per annum

Supply Chain Customer Service ManagerPermanent£40,000Bedford We have an opportunity for an individual with Customer Service experience to lead and manage a team a small team in the Supply Chain Department. This hands-on role will require you to be energetic, enthusiastic and professional to deliver an exceptional service. The role of Customer Service Manager will see you take responsibility for the administration and service provided by your team taking into consideration service, stock availability and cost. Key responsibilities of the Customer Service Manager will include but are not limited to: To ensure the team process all orders according to requirements and timescalesEnsure all procedures regarding exportation of goods are adhered toImplement and monitor a performance related KPI structureContinuously review all processes, making improvements where necessaryEnsure all records are kept in accordance to regulationsClose liaison with third parties with regards to stock allocation to orders to ensure service delivery to customersClose liaison with hauliers to ensure service delivery to customers with cost control consideredWork closely with other departments to ensure effective cross departmental co-operationEnsure returns and credit notes are processed correctly inBuild relationships with key customers and sales managersRegular reviews, appraisals and 1-1 meetingsTo train and develop all members of the team on the systemBe the System Super User for Customer Service The Customer Service Manager needs to have: Ideally a relevant management qualification/minimum of 3 A levelsAt least three years managing within a supply chain environmentExceptional customer service skills and experienceGood understanding or ERP or MRP systemsSolid computer skills in Word, Excel and PowerPointStrong motivator and trainer with supervisory experienceExcellent communication skillsSomebody who can work well independently but can also provide a good team-fit for the business and is capable at working cross-functionally with other departmentsGood knowledge of business processes and relationshipsExperience of EDI processesExperience of stock control is advantageousAttention to detail and the ability to stay focusedPro-active and innovativeStrong time management to successfully meet deadlines and control workloadLogical and systematic approach If you feel you have what it takes to be the Supply Chain Customer Service Manager, please apply today because we'd love to hear from you! Role advertised: 17 February 2020 WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Part Time Customer Service Advisor
Up to £9 per hour

Part Time Customer Service AdvisorCorby£18,000 pro rata - £9.23 per hour *** Part Time - evening work*** Our industry-leading client is looking to recruit a Part Time Customer Service Advisor to join their expanding team at a large, busy call centre, in Corby. This position is Monday - Friday, shifts either 17:00 - 22:00 or 18:00 - 22:00. Plus weekend shifts. Key Duties of the Part Time Customer Service Advisor:Take ownership of customer queries and follow through to completionIdentify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty productsRespond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)Deliver first class quality customer servicePromote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriateAdhere to company processes, procedures, policies and standardsMaintain effective working relationshipsAbout the Part Time Customer Service Advisor:You'll have an excellent telephone manner and the ability to remain calm under pressureYou'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possibleYou're passionate about customer service Benefits:Free parking and easily accessible via public transportWellbeing of employees is also important; our client runs monthly wellbeing features as well as a free weekly bootcampChildcare vouchers and a cycle salary sacrifice scheme25 days holiday increasing with length or serviceSubsidised canteen and free tea & coffeeCompany Pension SchemeFree ParkingStaff discounts on all products If you feel you have what it takes to be the Part Time Customer Service Advisor, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you. If this sounds like you, please apply today.

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