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Customer Service Executive (Multilingual)
Up to £24000 per annum Excellent benefits

Customer Service ExecutivePermanent£24,000Milton Keynes Multilingual? We are seeking a customer service professional that can speak Dutch, French and English to support our clients B2B experience. Working for a world-renowned brand will bring many benefits including a generous 25 days holiday (plus banks) with option to purchase more, duvet days, pension, enhanced maternity and paternity leave plus many more! You will be responsible to deliver a first-class customer experience to our customers, manage incoming calls and emails and build strong relationships. You will support the sales team to achieve their goals and targets. Key responsibilities will include but are not limited to: B2B proactive sales calls on defined accountsTrain customers to use self-serving tools such as the B2B portalDemonstrate an understanding and passion for our brands and productsDevelop good relationships with Key Account CounterpartProcess manual orders as requiredAfter Sales - deliver high quality customer service based on agreed standardsManage Zendesk / Incontact softwareProvide the customer experience in line with KPIs We are looking for someone with: French, Dutch and English languageEmotional intelligence and excellent communication skillsSales experience and basic negotiation skillsCan pick up systems and processes quicklyMultitasking capabilitiesMust be energetic, driven and passionateComputer literate with experience of CRM, Excel, Word and PowerPointExceptional organisation and time management skills If you feel you have what it takes, please apply today because we'd love to hear from you! Role advertised: 18 October 2019 WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

Customer Service Representative
£18000 - £20000 per annum

Customer Service RepresentativeSalary: £18,000 PA starting salary. Potential to increase to £20,000 PA within the first year. Plus further increments with service. Location: Kettering/ Corby Our industry-leading client is looking to recruit a Customer Service Representative to join their expanding team at a large, busy contact centre. This vacancy is full time (37.5hrs per week) within our client's Contact Centre and covers the department opening hours of Monday-Friday 8am-8pm, Saturday 9am-5pm, Sunday and occasional Bank Holidays 9am-4pm on a rota based system: Weekends:1 x Saturday (9:00am to 5:00pm) in every 3 with a day off in the week1 x Sunday (09.00am to 5:00pm) in every 7 with a day off in the weekIf you work over the weekends, you have a day in lieu. You only work x5 days per week. Key Duties of a Customer Service Representative: Take ownership of customer queries and follow through to completionIdentify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty productsRespond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)Deliver first class quality customer servicePromote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriateAdhere to company processes, procedures, policies and standardsMaintain effective working relationshipsAbout you:You'll have an excellent telephone manner and the ability to remain calm under pressureYou'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possibleYou're passionate about customer service If this sounds like you, please apply today.Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Customer Service Representative
£18000 - £20000 per annum

Customer Service RepresentativeSalary: £18,000 PA starting salary. Potential to increase to £20,000 PA within the first year. Plus further increments with service. Location: Kettering/ Corby Our industry-leading client is looking to recruit a Customer Service Representative to join their expanding team at a large, busy contact centre. This vacancy is full time (37.5hrs per week) within our client's Contact Centre and covers the department opening hours of Monday-Friday 8am-8pm, Saturday 9am-5pm, Sunday and occasional Bank Holidays 9am-4pm on a rota based system: Weekends:1 x Saturday (9:00am to 5:00pm) in every 3 with a day off in the week1 x Sunday (09.00am to 5:00pm) in every 7 with a day off in the weekIf you work over the weekends, you have a day in lieu. You only work x5 days per week. Key Duties of a Customer Service Representative: Take ownership of customer queries and follow through to completionIdentify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty productsRespond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)Deliver first class quality customer servicePromote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriateAdhere to company processes, procedures, policies and standardsMaintain effective working relationshipsAbout you:You'll have an excellent telephone manner and the ability to remain calm under pressureYou'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possibleYou're passionate about customer service If this sounds like you, please apply today.Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Inbound Customer Service Agent
Up to £19500 per annum

Inbound Customer Service Agent Corby Monday - Friday 9.00am - 5.30pm, some late shifts 10.30am - 7pm and every other Saturday (10am - 4pm)Salary: £19,500 Due to expansion, our client is looking to recruit a Servicing Agent to join their friendly team. After the probation period of 3 months has passed, staff are eligible to be part of the company bonus scheme, which can equate to up to £3,600 per annum. The role comes with 25 days annual leave but 8 bank holiday days. After passing probation, staff are eligible to have private medical cover, with the option of adding their loved ones to their policy (they would take on the extra cost) Main responsibilities of an Inbound Customer Service Agent:Answer inbound calls across all insurance brands within our SLAs (Less than 25 seconds)Manage customer expectationsPrioritise any call backs and take accurate messages where appropriateInput all data accuratelyProcess MTAs and cancellationsIdentify, deal with, and escalate complaints where necessaryUpdate complaints database accuratelyAssist the admin team with day to day duties Skills and experience for an Inbound Customer Service Agent:Have extensive knowledge of all policies across all insurance brands we serviceHave a good knowledge of FCABe knowledgeable about complaints process for FCA regulated productsOperate dialler system to take/make callsHave empathy with clients during upsetting timesBe a team playerBe PunctualIf this sounds like you, we'd love to hear from you!Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on ourcurrent temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Office Administrator
£17500 - £19500 per annum

Office Administrator Location: Northampton Shift: Monday - Friday (8.30am - 5:30pm) Salary: £17,500 - £19,500 per annum DOE Our well-established client is looking to expand their existing team and recruit an Office Administrator. The successful candidate will be proficient in Microsoft Word and Excel. Main duties of an Office Administrator:Answering incoming telephone calls / enquiries / messages and directing these within the service team to be passed via email to the intended recipient or to other departmentsData entry and analysis updatesControlling and entering service contracts onto the systemProcessing warranty claims with Field Service ManagerMarketing support- sending out mailshots using mail merge, printing letters and price lists to distribute.Booking hotels & travel - Management support- researching hotels prices within budget, booking hotel and travel arrangements, notifying managers of arrangements, preparing travel documentationProcessing purchase orders and sales ordersBook buffet lunches for Staff / Visitors & Control Boardroom diaryPlus other general office dutiesDealing with spare part queriesData entry, updating customer and equipment recordsUpdating Sales Managers quote bankControlling service contractsAssist with marketing and exhibitionsProcessing Warranty Claims and customer orders If this sounds like you, please apply today.Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Part Time Internal Account Manager
Up to £23200 per annum pro rata

Part Time Internal Account ManagerMaternity FTC (25 hours per week)£23,200 pro rataMilton Keynes *** part time opportunity!*** We have a maternity cover contract available as an Internal Account Manager for approximately 11 months. Your job will be to provide a high quality, professional service to our clients and individuals ensuring we are always meeting and exceeding their expectations. You will maintain a strong relationship with our clients so that you are aware of their needs and able to offer the best possible resolution. Key responsibilities will include but are not limited to: Responsible to guide the customer through the order process and life of the leaseRespond efficiently and professionally to incoming calls, emails and administration tasks to provide a one stop resolutionTaking ownership and working within guidelines to resolve customer's and other departments queries. Record all queries and action points on the system.Ensure that the driver and key contacts receive all information requiredWork towards monthly order and delivery targetsOrganise your time to ensure timeframes are always metUpdating systems and checking documentation We are looking for someone with: Minimum of 2 years customer service experience with solid administration skillsExperience with Microsoft packages is essentialEffective telephone and negotiation skillsPrioritise and organise your workloadKeen eye for accuracy and attention to detailInspired by targets and hunger to achieveSelf-motivated with the ability to work within a pressurised environmentAble to take ownership of problems to resolution If you feel you have what it takes, please apply today because we'd love to hear from you! Role advertised: 17 October 2019 WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

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