I hope you all had a great Easter break! I wanted to take some time to write the latest Ascendant Recruitment blog post as we’ve hit a huge landmark – 15 successful years in business. The official date was actually 3rd March (I set the business up on 03.03.03 so I’d always remember the date!). However, our plans were scuppered by the ‘Beast from the East’ and the team had to pull out all the stops to make sure our temporary teams were able to make their placements. There was also the little matter of my recent holiday so we’ve decided to put our proper plans to celebrate on hold!
I wanted the focus of this blog to be around what I’ve learned in business over the last 15 years. Lots has changed in business over the past 15 years – I started Ascendant Recruitment before everyone had smart phones and Facebook – imagine that! I’ve personally learned a lot throughout the years and wanted to share 15 things I’ve learned in 15 years. Here goes.
1. Invest in yourself
When you run your own business, there is no training department, appraisal system or boss to breathe down your neck! You need to constantly push yourself. Make the time to take courses, find people you can learn from and who will inspire you and if you can afford it, hire a business coach to help you take your business to the next level.
2. Cash really is king
You need to be really good at credit control. You may be the most talented person in your field, but if you don’t have good cash flow, your business will fail. This article shows that 90% of small businesses fail because of cash flow.
3. Be clear on what you stand for
Ascendant Recruitment is deliberately different, and we pride ourselves on providing an excellent service to businesses in our local area. I have built this reputation up in Milton Keynes and Northampton alongside the excellent team I have working with me and to be successful you need to recruit people who buy into your vision.
4. Surround yourself with the best people you can find
I have a great team of consultants and support staff at Ascendant Recruitment – you can learn more about them on our website.
5. If you can’t change your people, change your people
This is a great quote by Jim Collins in his book Good to Great. What Jim is saying is, try to develop your people to embrace your vision and goals, but if you have to admit defeat then you’ll need to change the person by replacing them. When I’m recruiting within my own team, I’m really clear about my business goals and I’ve been really lucky to have been able to recruit a team that really ‘get’ where Ascendant Recruitment is going.
6. Selling = listening
It’s true; you have 2 ears and 1 mouth! Listening is a very hard skill believe it or not. Pay attention to the choice of words that somebody uses and their body language. Not what you’ve got to tell them next!
7. Be obsessive about what your customers say
This goes back to the earlier point. Customers are such a wealth of information – fail to listen to what they’ve got to say is the worst mistake you can make in business.
8. Remember it’s a marathon. Not a sprint
Some of the biggest companies started out being based in people’s homes (Apple, Disney, Google). Author JK Rowling’s Harry Potter series was turned down multiple times. You won’t achieve overnight success but if you have a strong plan, pace yourself by setting some realistic goals and keep going, you’ll get there (but only if you’ve sorted out your cash flow!)
9. Remember you can do anything but not everything
Make sure you’re using your time as wisely as possible. If you’re a great salesperson but rubbish at administration, get out there and sell and outsource your admin! If you can’t afford to pay somebody full time then consider a virtual assistant. Find somebody through the Society of Virtual Assistants website.
10. Make sure you have at least 1 win everyday
If you’ve got your plan and set yourself a daily goal, make sure you strive to achieve something every day. Sometimes, my win is to secure a new client, sometimes it might be something personal, like leaving the office on time.
11. Not all business is good business
It’s really hard to turn business away when it’s your own company. But if a client or candidate doesn’t fit in with your values as a business, then it’s better in the long run to turn away and let them be a bad customer for somebody else.
12. Build a business that you want
This goes back to the point about knowing your values and the type of company you want to be. You need to be profitable and deliver a service that the market wants but be true to yourself and passionate about the business that you’re running – this will lead to success.
13. Beware of toxic people
There have been many times in the last 15 years that I’ve met someone, and I couldn’t quite put my finger on what didn’t feel right about them. Generally, they had their own self-interests to serve so try to avoid these people! If somebody wants you to do something for nothing, then they won’t value what you’ve got to give – trust your instincts!
14. Get a coach
I mentioned this earlier. Not everybody can afford it, but as a business owner, it’s really tough without a boss to guide you. Sometimes a fresh pair of eyes is a good thing for your business – there could be an easy win that you can’t see because you’re too close to it. If a coach is unaffordable, try to find an accountability buddy – somebody who can spur you on to achieve more who perhaps works in the same sector but in a different location. Make sure you use an accountant who can give you good business advice. And don’t forget Linked In – find someone who has been there and done it and ask for their help. Lots of business owners, if approached politely will be generous with their time.
15. Every setback is an opportunity
I’m incredibly passionate about setbacks being an opportunity for greater things. As the old saying by Churchill goes: “Success is not final, failure is not fatal. It’s the courage to continue that counts.” In business, there will be things that knock you down. In my second month of trading, my main client went bust and owed me £5,000. It put me in a really difficult position (note again the point about cash flow). But I used it as an opportunity to do more and do better next time. And 15 years later, I’m still learning these lessons but I’m still here!
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We are a growing team – if you’re interested in a role as a consultant in our Northampton or Milton Keynes office, please drop us a line at firstname.lastname@example.org. We’re looking for full time and part time roles and are offering a £1,000 incentive!