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It’s crucial on your curriculum vitae (CV) and during an interview that you insist upon making an example of yourself!

Why? It’s so easy to make claims about being able to work in a team or work on your own initiative, (claims that 99% of administration staff make on their CV by the way), but it’s another thing to example these claims. So, if you’d like to make your CV stand out from the crowd and your answers to pack more of a punch during an interview, make sure you provide real life examples to back up your claims.

On your CV, provide a concise list of achievements under your personal profile. I’m amazed that more people don’t do this. If you believe that an interviewer will go hunting, on your behalf, to establish your achievements by reading and re-reading your CV, you’re mistaken! Your achievements need to be concisely typed and placed beneath your personal profile where they stand out.

Your personal profile may, for example, detail that you’re passionate about customer service and nestled below in your achievements you could , (if it were true), detail that you were given a Customer Service Champion award in 2012. This would be an excellent example of positive reinforcement through providing an example and would have massively increased your chances of being placed in the yes pile of CV’s.

Exactly the same is true once you have secured an interview. It’s absolutely crucial that you rehearse your answers to typical interview questions by practicing your answers which incorporate cast iron examples. For example, if, during an interview, you were asked what your biggest strength is, you could answer in these two ways:

You could simply state, “My attention to detail” or you could explain:

“My attention to detail. For example, in my current role I am responsible for collating the sales team’s data on a weekly basis for my sales director. It’s absolutely crucial that it’s accurate because it’s used to calculate their bonuses. My data is double checked by the Finance Director and I’ve got a 100% record for the last 4 years”.

Who do you think made the best example of themselves? Answer: The same person who just got offered a new job! Whether you are composing your CV or answers to interview questions make sure you evidence every skill with a cast iron guarantee.

For more help on writing a great CV, getting prepared for interviews and general recruitment advice for getting the Best Jobs in Milton Keynes, please go to our website: www.ascendantrecruitment.co.uk

With so much discussion about austerity, belt tightening, and general down beat forecasts you could be forgiven for worrying about your future career prospects – or indeed whether you’ll have a job next week! For what it’s worth, we’re sure that things are beginning to improve. Nevertheless, if you are concerned about the future, it can pay to evaluate whether or not your employer considers you a good employee – and, of course, how motivated your employer will be to retain your services if the going gets really tough again in the future.

If you ask employers what constitutes a good employee they usually cite words such as hard working, dependability, punctuality, communication skills, flexibility, motivation etc. These words mean different things to different people and nobody trains you how to be flexible, motivated and dependable – so how do you know if you are behaving as a good employee? Most employers assume that their employees will be punctual, honest and dependable and it’s wise to concentrate on the personal attributes that form the building blocks of most ideal employees. So ask yourself the following questions:

How hard do I really work? Ouch! Look at the most productive person in the office and copy them! In these uncertain times, nothing really matches a real grafter.

How loyal am I? Loyalty counts for a lot in today’s marketplace and always speaking positively about your employer is one of the measures of company loyalty.

How flexible am I? Be willing to take on extra responsibilities and learn new skills could be just what you employer is looking for you to suggest. And within reason it’s best not to avoid doing something just because it wasn’t listed in your job description.

Do I take initiative? Look around for things that need to be done – don’t wait to be asked. Suggest new ways of doing things if it’s appropriate and come up with new ideas.

Would I want to recruit an employee like me? Really think about this one – if you arrive for work at 8.55 am when all your colleagues are there at 8.30am would you consider yourself for the next expensive training course, promotion, or even extra responsibility? Possibly not. So lead by example and do to your employer as you would want done to yourself. In today’s world it’s absolutely crucial to have the right mental outlook. As an employee you should look “to do” first and seek reward and recognition second; far too often these two activities are mixed up with dramatic consequences for your job security!

Would I want to work with people like me? Try taking time out to help junior colleagues – suggest a mentoring system if there isn’t one in place – it’s a great thing to have on your CV. If this may seem grandiose, simply make sure that you are positive to all around you and consistently strive to be the best that you can be.

Am I motivated? Appear eager to be at work each day and make sure that you’re keen to keep learning. You need to have that willingness to learn and move with the times. Never fall in to the trap we refer to as “Veteran’s syndrome”. Things never stand still and what you know today may be of no use to the employer of tomorrow so make sure that you keep learning.

The work ethic may differ from company to company but genuine hard work, honesty, punctuality, a positive attitude together with motivation and flexibility will all make for a valuable employee. If you’ve portrayed yourself at interview as dependable, ethical and flexible with a real desire to succeed then as long as you really work on those attributes, you won’t go far wrong, no matter what the economy is doing!

One of the legacies of past recessions has been a new and more ruthless approach to staffing. Out went the old ideas of large departments and corporate hierarchies and in came flat management structures and, most importantly for employment prospects, the notion of small permanent teams supplemented by temporaries or contract workers. Although the recession is arguably ( and hopefully) behind us, the business philosophy of low overheads, that it generated, still continues. Too many companies had their fingers burnt in the ‘boom’ years to fall into the trap of over-optimism again. Consequently more and more people are finding themselves working on a temporary or short-term contract basis.  So with the employment market increasingly moving away from the concept of long-term security, how do we make the most of these new ways of working?

My own view is that there is good news behind the growth of temporary employment. For example, while temporaries and contract workers are still often used to ‘hold the fort’ in cases of sickness or maternity, a significant number are now employed on the sort of projects associated with an increase of business confidence, such as new product development, systems implementation, mergers and acquisitions and the like. Secondly, our experience suggests that many temporaries are not simply passing through but are taking part in ‘working interviews’ where the employer is recruiting for a permanent position and both parties get an opportunity to assess each other before committing to a long-term contract. Working interviews are becoming increasingly popular across a range of industries and have been welcomed as a way of introducing flexibility into the labour market. While a potential employer may lay down very precise requirements in a job specification in terms of experience or qualifications, they are often less rigid about the background of a contract worker, who then has the opportunity to prove their worth from the inside of the organisation.

Temping can also provide the chance to build up a much wider range of experience than would be possible in any one company or succession of permanent jobs. Moving from employer to employer can offer exposure to a wide range of different sectors and a variety of different management styles and business practices.

For some on short-term contracts the most appealing aspect of this way of working in the stressed-out 21^st century,  is the freedom it can bring. Although every employer will expect their money’s worth and few would regard temping as an easy option, it can offer a degree of flexibility unknown to the permanent employee. With good organisation and a little luck, contractors and temporaries can find family commitments easier to deal with, study for further qualifications and even contemplate the sort of long-distance travel that standard holiday entitlements makes impossible.

The temping option is by no means perfect for everyone, but is certainly no longer the poor relation of the permanent job and, properly handled, can play an important role in the development of a twenty first century career.

What do you think? Do you use temporaries or do you temp yourself?-  I’d be really interested in your views.

I wanted to write a short, but hopefully informative piece on how to quickly and effectively write a job specification, written from our perspective, the recruiter. I hope, that as I explain the crucial things we always want to know, it will help you clarify your thinking, speed up the writing of your job specifications and help you write job descriptions that help you to find the right person for your business.

First things first, establish your Key to Hire:

Basically the first question you should ask yourself is what are the non-negotiable skills, attitudes, behaviors and duties your role demands?  We call this your Key to Hire.

At Ascendant Recruitment we live and die by the 80/20 rule.  Richard Koch has written a great book all about the 80/20 rule if anyone is interested.

Your Key to Hire will make up a very big part of your job description.  For administration roles, (Ascendant Recruitment are Milton Keynes leading Office Support Recruiter), the Key to Hire can easily be 80% of the role.  What skills are essential if the person is going to make your role a success?  What attitudes and behaviors must they display if they’re going to really make an impact?  And what are the key duties the candidate must be able to perform?

Spend the most amount of your time on this part of writing the job description (your own unique Key to Hire) as it really is the most important part of the job description.  Get this right and you’ve taken a massive step in clarifying the type of person your business needs.  The opposite of this, is to ruminate for hours about silly little incidental skills and abilities that, even if the candidate possessed them, would have little or no impact on their performance. 

Second thing to do, establish the second most important skill, attitude, behavior and duty!

Simply repeat step one for your second key to hire

Third thing to do, establish the third most important skill, attitude, behavior and duty!

Simply repeat step two for your third key to hire

At the end of this process you will have established the top three skills, abilities, and behaviors you need a candidate to display and you’ll have clarified the three most important duties you want completing.  This will add a great deal of clarity to your recruitment process and massively increase your chances of quickly filling your role.

Ascendant Recruitment has filled over a thousand permanent roles since we opened our doors in 2003 and I can guarantee that if you use these three simple steps, you’ll have a very robust, efficient and accurate job description; possibly on one side of an A4 sheet of paper!

Some may scoff at the simplicity of what I’ve written because they like complicated.  We don’t like complicated we like simple.  Simple works, is understood by all and helps us, time after time, locate the right person for our client’s positions. 

By all means you can elaborate on the job description if you feel the role warrants it, but the elaboration must be built on a solid foundation of Keys (skills, attitudes, behaviors and duties) to Hire; never forget the 80/20 rule!

Final Tips

1. Don’t succumb to the temptation to merge two completely different skill sets in to the same role.  For example, please don’t think it’s a good idea to try and recruit an accounts clerk and also ask the person to complete telesales work – just because you happen to have two live roles.  It’s a bit like trying to recruit a builder who you want to cut hair in the afternoons!
2. Avoid your company jargon, no one else understands it.
3. Remember to focus on the big things that will really make a difference to your company; eliminate the pages of fluff!
4. If you’re using a recruitment agency, make sure you know this information.  We’re not psychic!!!!   Vague job descriptions will never produce relevant candidates.

This really is a whistle stop tour of writing a job description for office support, administrative positions only.

If you’d like any help to write an effective job description or with a piece of recruitment please call me or one of my team today!  On 01908 200270.

Alex Pratt’s book, “Austerity Business” 39 Tips for Doing More with Less, is a great book tailored to the environment we’re currently in.

On page 193 he explains what he believes our priorities should currently be.  Namely:

1. Growing your bottom line
2. Building your brand
3. Improving your cash efficiency

I think his advice to try and measure everything you’re currently doing on a daily basis against these three priorities; to ensure that every activity meets at least one if not two of them, is great advice. 

Not only is this great business advice for everyone tasked with running a department or a company, I think it gives job seekers a valuable insight into what every employer in the current job market is looking for.

Quite simply, as a job seeker, I think you’d greatly increase your chances of a successful interview if you’re able to demonstrate your ability to help your future employer achieve one, two or all three of the above.

So when you’re preparing for your next interview remember the pressure your future employer may be facing, even if business is good, and cogently explain how you’ll assist them in growing their bottom line, building their brand or improving their cash efficiency.

I’ve worked in recruitment for 15 years now and I’m often asked what it takes to be successful within the industry? I’ve always answered passion and persistence – in fact they are my two favourite words, I love them!!!! I use them all the time in Ascendant Recruitment’s office in Milton Keynes.

During the halcyon days of pre 2007 I began to question myself because I witnessed CV sprayers succeeding in the market. It took no passion or persistence to download CV’s and spray them out to unsuspecting clients but it seemed to be working for them! What was going on??

Fast forward four years and where have they all gone????? I don’t delight in any business failing but I’m pleased that the passionate and persistent in our industry, and that includes every member of the Ascendant Recruitment team, have been rewarded; they’re all still standing and going strong!

So having blasted our way through 2010 and 2011 I’m totally reinvigorated that passion and persistence are indeed the skills that I always believed them to be – the key ones to possess in order to survive and prosper in this great industry. But I’ve now learned that I need to add one more skill when I’m recruiting and that’s faith.

It’s easy to be upbeat and positive when everything is going your way, but battling through more sales calls, tough breaks, and clients squeezing margins and still remaining passionate and persistent requires faith!

If you need any direction on faith look no further than Mr. Will Smith. Go to YouTube and type in Will Smith motivational quotes – watch Will, he’s awesome!! Just awesome!

Ascendant Recruitment is undoubtedly, in my opinion the very best Independent Professional Recruitment company in Milton Keynes; others, namely our competition may disagree. But hey we’ve had a very successful 2010 and 2011 (so far) and I’m mad keen to find the next generation of Ascendant Superstars for this decade and beyond.

We intend to keep learning, improving and offering our candidates and clients better and better service; an unbeatable service offering based upon the simple promise that we’ll continue to offer our candidates the very best temporary and permanent office jobs in Milton Keynes and the very best people to our clients.

If you can demonstrate, (and that doesn’t mean just telling me meaningless quotes), passion, persistence and a clear understanding of what it means to keep going when there’s no good reason to – when it would have been easier to just go home, you could be just who I’m looking for.

My consultant’s are the best trained and most passionate and determined set of people you’ll ever meet. I’m proud of each and every one of them. If you’re not being fast tracked, developed and recognized for the Superstar you could be, call me to discuss our opportunities.

This decade could be the making of you, but you’ve got to be in the right place. If you’re not in the right place call me today. Nick Peacock – 0778000 2696. (24 hr mobile. If I don’t pick up, please leave me a passionate message!

1. Yo’ve demonstrated that you’re very unhappy by taking the time out to look for a new position, attend interviews and accept a new role. If you accept a counter offer and stay at your existing company this will put a huge amount of doubt in your existing employers mind and almost certainly have a bearing on your future career prospects.
2. If you’ve been lured into staying at your existing company with an offer of more money you’ve got to ask yourself how much your existing employer truly values you. Remember this, the new company was prepared to freely offer you the increased salary; your existing company only did it under duress (they were in fact happy to underpay you while they could get away with it!) Do you really want to stay there? Really???!!! Bear in mind also, that all companies have pay structures and you’ve probably just had this and next year’s pay rises!!!
3. Accepting a counter offer does, without a shadow of a doubt, make you look indecisive and definitely burns bridges with prospective employers. Milton Keynes is a small place!!!
4. Once your existing employer has stabilised their ship and have gotten over the shock of nearly losing you a honeymoon period will set in. Typically this period doesn’t last long and comes to a crashing halt when they remember they’ve been forced into paying you more money! Often this quickly leads to a hunt for a cheaper replacement – beware!!!!!!!
5. Ask yourself honestly, once you’ve gotten use to the extra money, has what made you unhappy in the first place really changed? Typically the answer will be no, and typically within 6 months you’ll be unhappy again! Harsh but true; based on the scores of people we’ve spoken to.

The time to deliberate about whether you should move jobs, is before you even start looking for a new one!!!! Use this time wisely so you act intelligently and not purely on emotion. Take as much time as you need to decide if you want to move. Do everything you can to explore the possibility of staying within your current company; look at other departments, other geographical parts of the company or World for that matter, if that’s what you want to do.

But once you have decided that you’re leaving be strong! In fact be brave! Very brave!!!!

At all times act with respect and courtesy to your existing employer because you should never bite the hand that feeds you, (remember Milton Keynes is a small place). But please be clear that I passionately believe that, in most circumstances, accepting a counter offer will be career suicide, so I urge you that once you have your new offer, remember why you decided to start this process in the first place and be brave. Very brave!!!!

As they say, fortune will favour you!

By Nick Peacock

Acing the interview

The similarity between sport and interviews is there for all to see.

Typically within the sporting arena one competitor isn’t beaten by another. The loser is normally beaten by himself whilst the winner triumphs in the internal battle with himself; a battle that is often far harder than so called real battle with his so called competitor. Jack Nicklaus said that he didn’t win golf tournaments he just waited for the other guys to lose them!

An interview is just the same.

There are two battles you will have with yourself prior to an interview and if you win those battles you will give yourself the very best chance of success.

Preparation

Failing to prepare thoroughly is one of the single biggest reasons for failure at interview. We have all listened to the guy down the pub for loves “winging it”; but do you really want to be like him? The most successful people in the world don’t “wing it” – they are fastidious planners with goals and plans that they review on a daily basis.

If you fail to plan for an interview you’ve just lost the first battle with yourself. Let’s face it I don’t know many people who love planning, so we know it’s going to be a battle. Losing a battle that you knew you were going to have is even worse isn’t it? So not preparing for your interview, is the equivalent of losing a battle with yourself, a battle you knew you were going to have!

But here is the good news, getting prepared is easy. You don’t need to suddenly become an expert; in fact that could be just as off putting for an interviewer as you being unprepared. That said you need a good grasp of the basics in your tool kit. The following will make you’re more than prepared:

• What is the correct name of the company!
• How do they make a profit? Or if they are a charity who do they serve?
• What’s the driving passion of the business? (Their website or a catch phrase should help because every little helps doesn’t it?!!!!)
• Who are the company’s main competitors? Gain an appreciation of where the competitor may be stronger (and what could your company do about it?)
• Has the company been in the news recently? If so, why?

Once you have this basic but solid understanding of the company, (which will take no longer than 30 minutes research on Google) the job description and the purpose of the role (you’re going to be interviewed for) will make far more sense – and so will you, when you confidently answer the questions in your interview!

Remember, talking endlessly about your past achievements will not cut it. Your interviewer will want to discuss what you’re both there to discuss; the job, the company, what’s currently challenging that company and the opportunity that now exists (possibly for you) and your relevant skills.

Anxiety

Ok, we all get scared at interviews. A few nerves are good; they show you care. But we want to avoid complete debilitation – don’t we?!!

Being prepared will give your confidence a massive boost and so will a little bit of positive thinking. You must not defeat yourself by allowing your “negative” self to play the tapes (in your mind) of when you last messed up! This is the equivalent of the golfer facing a shot over the water, who prepares for the shot by remembering the last time he hit this shot into the water! Guess what he’ll do the same again because that’s what your mind has just told your body to do. Don’t worry if you don’t play golf, we’ve all got examples in our life when we’ve focussed all our emotional energy on what we didn’t want to happen and brought into effect.

So it’s crucial that you develop a positive self-image. Belief is the thermostat that regulates what we achieve in life.* Remember that because we are what we think about, you can set your thermostat to whatever temperature you like!

If this all sounds a little be to airy fairy for you (it does for most people because we’ve all been told that things are just meant to be or not meant to be – this is all part of the “winging it” mentality; which should be completely discarded because it’s rubbish) hang in there. Spend the night before (the interview) playing the positive tapes in your mind – the ones where you confidently walk into the interview room (free of anxiety), ask great questions and give equally brilliant answers to the very nice person who is interviewing you!

If by now you’ve filled your mind with positive thoughts as to how your interview will proceed, once you’re actually in there you’ll achieve this confident persona by taking control in a positive and confident way. A great way to do this is to relax and speak first. Do your best to get the interviewer talking by asking questions about the things you weren’t able to find answers to in your research. This will be really easy if you’ve done your research. Most company websites will post news updates, so all you’ll need to do is pick a story and a sensible question relating to this story and ask the question as you walk towards the interview room.

*p24. The Magic of Thinking Big.David J. Schwartz.